Customer Service Information Technology

Anton Brown

***** ****** *****. • Accokeek, MD **607 • 202-***-**** • *************@*****.***

Skills

Software: Microsoft Office Suite 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows 7; Norton

Ghost; installing drivers; basic HTML, blogs, and wikis; basic understanding of database and SQL

Hardware: Cisco IT Essentials (PC software and hardware); HP desktops and laptops; Dell desktops and laptops;

Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps; and

BlackBerry configuration

Networking: networking experience including running cables, troubleshooting connections, activating ports; and

basic router configuration, setting up switches, and Wi-Fi router

Support: Helpdesk escalation and documentation on ticketing system; and customer service support email,

phone, and in person

Certification(s): Working towards CompTIA A+; Network; and Security+ certifications

Experience

FEPOC/Blue Cross Blue Shield, Washington, DC July 2014 – Present

System Engineer Intern

Insured that users had correct developer and standard image so they could complete their task efficiently

Reimaged approximately 10 or more computers weekly with Windows 7 to provide employees with up to date

image

Troubleshooted and resolved software and hardware malfunctions for the finance, developer, and IT business

support contact center team Assist 10-20 clients daily resolve technical issues including software failures and

hardware malfunctions to help employees get their tasks done

Help company keep productivity and on track by monitoring systems and updating Active directory Added and

removed over 100 users to and from Active Directory

Set up new hires laptop/desktops to their workstations

Suite Solutions Arlington, VA June 2011 – Present

Field Representative

Improved Satisfaction rate by Facilitating all new residents with move in and move out logistics assisting 65 or

more people across the country monthly

Provide technical assistance to program residents phone, cable and internet services

Manage communications with residents while organizing daily tours of the property with groups of 5-10 staff

Education

Year Up / Northern Virginia Community College Arlington, VA March 2014 – Present

Information Technology Training

Enrolled in a leading national career development program with 250 corporate partners graduating 1,500 students

annually across ten cities; the one-year program includes college-level coursework, career training, and a six month

corporate internship

Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT

help desk, and business operations

Earned 18 college credits in Information Technology and English in partnership with Northern Virginia

Community College; mastered coursework in computer networking, computer troubleshooting and repair, business

writing, professional skills, personal finance, customer service, and critical thinking; completed Cisco IT Essentials

course material via Year Up, a Cisco Networking Academy

Volunteer and Leadership Experience

Anton Brown

18305 Barney Drive. • Accokeek, MD 20607 • 202-***-**** • *************@*****.***

Year Up Arlington, VA May 2014 – Present

Ambassador

Gave tours to guests who visit the National Capital Region site

Fort DuPont SDA Church Washington, DC January 2008 – January 2010

Event Assistant

Assisted with the daily operations of feeding the homeless (passing out blankets/clothing; assembled tables)

Awards and Honors

Year Up: Professional of the Week Award and Dependability Award April 2014

Contact this candidate