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Miami, FL
Luis Ramirez **** ** **** ******* Miami Fl ***** cell: 786-***-**** email: adj9vp@r.postjobfree.com Summary Trilingual PC/Telecom/helpdesk Technician with expertise in entire telecom projects (Data and Voice). PCs, Notebooks and Printers hard ...
- 2021 Feb 18
Miami, FL
... 09/2011–12/2011 Indra (Bogotá-Colombia) – Senior IT Consultant & Project Manager Defined Helpdesk and call center proposal to support and operation over the HP-OpenView platform to support ITIL operation and integration with Avaya PBX (OSS app). A ...
- 2021 Feb 03
Miami, FL
... I reinforced the post sales helpdesk, due to the high demand of Apple products, it involved all the staff to focus on customers complaints and doubts. We managed to reduce the level of claims and build greater customer reliability. I changed the ...
- 2020 Oct 13
Miami, FL
... Implementation of Spiceworks for Helpdesk and Asset Management for organization. Implemented Symantec DLP, Bitlocker, LogRhythm SIEM, Meraki MDM and Crowdstrike next gen AV to strengthen security footprint for the network, applications and endpoints ...
- 2020 Aug 04
Miami, FL
... o Event Extraction and Sentiment Analysis in Helpdesk is designed using MySQL Workbench, Java, HTML, CSS, XAMPP and Eclipse. Term Extraction done using Natural Language Processing (Stanford API). Sentiment of statement calculated using Word Net and ...
- 2020 Jul 12
Miami, FL
... o IT Helpdesk : Technical Support, System, Network, Operational System, Installing and Configuring New Technology, Biometrics Systems/Equipment, Troubleshooting. o Others : Microsoft Office Suite, VMware, FTK, Wireshark, MSQ server, Octave, OS ...
- 2020 Jul 09
Miami, FL
... Daimler Chrysler Corp.) Auburn Hills, MI DIA (Department Information Administrator), LAN/WAN Administrator, PC/Server support analyst, Helpdesk support, Network Engineering, special projects migration and implementation. Security Clearance granted ...
- 2020 Apr 23
Miami, FL
... Spanish CompTIA A+ and Network+ Certifications (ID: COMP001005490909) Microsoft Office Specialist (MOS) Experienced in Helpdesk duties, IT research as well as managing IT Support Tickets Tech savvy, Open-minded, analytical driven, resourceful, ...
- 2020 Apr 17
Miami, FL
... Has worked in fast paced environments in retail, corporate offices, organized group projects, and IT Helpdesk support. Highlights/skills Overall strong technical proficiency in information technology/computer disciplines Manage Tier 1 and Tier 2 ...
- 2020 Apr 13
Miami, FL
... • Helpdesk and troubleshooting Fleet Service Clerk at Envoy Air, Miami, FL Dec2013-May2019 • Performs ramp services. • Responsible for baggage operations. • Provides costumer services. TECHNICAL SKILLS • MS Office, Excel (Expertise in Excel ...
- 2020 Feb 27