ANDRES GUILLERMO SANDOVAL

Mobile +1-954-***-**** / VoIP +1-305-***-****

adjw2r@r.postjobfree.com

Skype: agsandova - www.linkedin.com/in/agsandova

SUMMARY:

Canadian Project Manager with PMP, scrum master (agile), Six Sigma Yellow Belt, ITIL certifications & Big data foundations

I have more than 20 years of international experience as a Senior IT Project Manager, supporting companies in Telecommunications, mining, and utilities in the USA, Canada, Mexico, Colombia, United Arab Emirates, Saudi Arabia, Venezuela, Caribbean, Central America, Asia Pacific.

Experience in process improvement, quality assurance manager, control activity, and team performance

Strong ability to develop new competencies, share knowledge, and excellent analytical skills and results-oriented, always persevering in achieving the team's goals. Business-oriented, always looking for new opportunities and ways to create more business

Experience handle projects with a budget of USD 25M.

Business processes experience supporting sales activities, retail and supply change

EDUCATION:

2018 MBA esp. Project Management Ealde Business school (Madrid-Spain)

1994 B.S. Electronic Engineer Universidad Santo Tomas (Bogotá-Col)

CERTIFICATIONS:

2011-2023 Project Manager Professional (PMP) (1394294) PMI

2016 Scrum Master Certified (SMC) (95546) SCRUM study

2018 Big Data Foundations: Techniques and Concepts LinkedIn

2018 Six Sigma Yellow belt (874***********) Six Sigma Institute

2008 ITIL – Foundation Examination (000*****-**-VLWX) ITIL Institute

02/2019 – 07/2020 – Digicel (Miami-USA) - Technical Program & Project Manager & NOC Manager

Supported the retail plan implementation in the USA, Canada, and Uk to support the top-up operation and the new remittance products.

Lead customer service and incident manager management to Integrate process with business partners (Telefonica) in streaming and network services to the Diaspora business of top-up and financial remittance services.

Supported & Led the web & mobile app development to support the top-up (Digicel Top Up) on IOS and android, define the roadmap, and require resources, align new requirements with the website offers supporting over AWS platform.

Set the NOC service, identify tools, process processes, and initial level of service. Integration with the different platforms and escalation processes from NOC to internal management, specialist, external resources (vendors), and Digicel & Telefonica's network operations.

Lead agile evangelization training, reporting, and tracking tools like Jira to use Kanban board or scrum board.

Defined project/program management framework to support delivery using waterfall, agile or hybrid

Defined business intelligence components to support the business operation, identified data requirements, customize reports & metrics, processes, products, services, and project indicators to be presented using Tableau.

Standardized and implemented a project portfolio and budget management, roadmap, operational processes as a release, change management. Facilitated project meetings as stand-up, release and sprint planning, retrospective.

Identified & Defined SLA & OLA. Prepared and presented status, performance, velocity burndown reports.

Defined the reconciliation process and data analysis over the financial operation to resolve disputes with other business operators or internal revenue analysis.

Worked as Second level technical support to complete a full technical incident analysis, billing reconciliation support. Identified configuration or bugs errors

Defined and supported network connectivity for the new topup platform, connect 20 leading distributors with the 30 companies markets worldwide over a virtual/cloud platform support on secure virtual connections

Drove the supply change distribution process for mobile devices and the provisioning process

10/2016 – 10/2018 – Leapfactor/leapfinancial (Miami-USA) - Customer Service Consultant

Implemented the Call center, defined CRM platform (Zendesk) and processes to support the operation and customers

Controlled & Supported financial operations, revenue compliance initiatives to prevent revenue loss, require reports (for example, FinCEN), and internal training.

Supported & lead the data analysis and BI to support the Business initiatives using the reportings tools from Zendesk

PMO duties to manage the new company process to deliver projects.

Provide coach for the company staff using agile tools and methodology, use or waterfall or agile models, agile evangelization, and continuous process improvement.

Established the customer support architect the module for the mobile app and web page site over the virtual environment (AWS)

Supported the call center as a second level escalation to qualify the incident, provide the technical solution for configuration errors or escalate to 3er level platform bugs

12/2015 – 09/2016: Sigma Systems (Toronto-Canada) - Senior Project Manager (Scrum Master)

Lead new retail interface to support and simplify the retail and sales operations

Defined Plan rollout financial plan from gathering session, project backlog, spring definition, acceptance criteria, and project close, prepared the SoW, time & financial plan

Defined the integration and operation between the retail and engineering areas to optimize the supply chain services to support the automatization of the supply chain activities and reduce the time to market.

Defined process and training to agile evangelization, coach the team in the transition from waterfall to agile delivery

Senior member of the company Strategy process implementation and Project delivery process group. The project leads to product implementation as a scrum master (agile) in integrating with Salesforce for Sigma Catalog, Sigma CPQ (pricing), Sigma Order Management, and Sigma Provisioning.

Defined Salesforce platform integration for a product portfolio; for a virtual and non-virtual service. Cloud services and SD-wan services, data warehouse, WIFI, IP connectivity, and traditional LAN & WAN services. Allow the detailed integration with network components as a router, switches (TDM devices), and general infrastructure and transport components, include video streaming provisioning.

Customer: Telmex & Claro

02/2012 – 07/2015: Ericsson (Mexico City-Mexico) - Senior Customer Project Manager

LTE/4G network rollout, including the OSS-RC system upgrades, server, and media gateways upgrade to support Telefonica's LTE operations, including significant components, is the core RAN management platform.

Datacenter migration leads to deploying Ericsson's management tools in a new Telefonica's data center outside of Mexico City. Telefonica was the first world pilot deployment using pRBSs cells.

Experience in a Billing upgrade for the Iusacell/Nextel (today AT&T) over the BSCS platform.

Data migration experience on the billing migration data; moving customer and transactional, roadmap, migration strategy, and cutover plan implementation.

Delivered responsibilities on network deployment of WIFI, mobile data solutions, WIFI, IP networks, Lan and Wan networks, TDM, transport, IP Telephony (VoIP), video streaming, and satellite solutions

Developed technical proposals and estimates (RFP's and RFI's) in consultation with the sales team, ensuring technical and professional accuracy of a CFR (Customer fulfillment responsible), prepared the SoW, and other critical documents needed to start any project.

The coordinated solution for enterprise-class infrastructure to delivery includes initial configuration, solution handover from the project, and disaster recovery protocols.

Customer: Telefonica, ATT Mexico (Iusacell & Nextel).

09/2011–12/2011 Indra (Bogotá-Colombia) – Senior IT Consultant & Project Manager

Defined Helpdesk and call center proposal to support and operation over the HP-OpenView platform to support ITIL operation and integration with Avaya PBX (OSS app).

A project delivery plan is defined to install helpdesk and transition phases for a five years plan.

Prepared technical plan, software applications, professional services, maintenance, and post-sales services, and define the services levels agreement (OLAs & SLAs), and Defined operational processes to support the operation of different SAP modules.

Defined support operation devices to control TDM and transport components from the call center management platform.

Customer: Indra & BT (British Telecom)

02/2011-08/2011 Tek Consulting (Colombia & Peru) - Senior Project Manager & Consultant

They have defined the project office processes, structure, and roles for Mineros (gold mine company).

04/2009-11/2010 - Movistar VE (Volubill) (Caracas-Venezuela) - Senior Project Manager

Billing upgrade rollout for the pre-paid billing platform upgrade (USD4M) for the mobile pre-paid services.

Drove product engineer and on-field engineers' meeting, product documentation.

Defined the mediation solution to rate the WIFI and other WIFI access platform

06/2008-12/2008 Awalnet (Neoris/delta partners ), Riyadh (Saudi Arabia) - Process Specialist (ITIL) & Project Manager.

ITIL process definition for the fulfillment, incident management, release management, configuration management, and other for the IT group and tech-support to align IT operation with Business operation define over ETOM and guarantee continuous process optimization as a regular task. Improve call center process adopting the ITIL framework.

03/2007 – 06/2008 - DU Telecom (Neoris/Mercer) (Dubai-UAE) - Senior Consultant & PMO

Program/Project Manager for a Network rollout & startup with a budget over U$25M (Fix re-launch project)

Retail operation over the new BSS platform is defined to support the retail operation and automatic provisioning of the sales or support requirements.

Integrated the warehouse and GIS platform to reduce the installation time & costs and reduce the require inventories

Billing and other database migration, digital television, traditional & digital voice, satellite connectivity. The BSS platform upgrade (Billing, CRM, store application, mid-ware); GIS services support, a new set of services and products, Uninterrupted Power Supplies (UPS) and power distribution, Low Voltage installations, Fiber optic (MM/SM), cable management, equipment raking (EIA/TIA standard), data center migration and set data center hubs,

ITIL implementation to support the right integration between the operation & business areas process.

QA manager (PM) for the UAT and SIT test faces

Management data center migration include IP-telephony, satellite earth station, microwave systems, LAN & WAN Networks, TDM, and transport network, and BSS & OSS systems. The infrastructure consultant supported the complete network capacity review to guarantee the new services launched over the perfect brand-new BSS & OSS solution (fix re-launch project).

Rollout to migrate a customer from traditional PBX services over IP-telephony services and integrate with other services over IP.

Review and update the business process to guarantee the new infrastructure's best usage to align with the operational processes.

Call center definition to support the new operation, provide training in the new systems, services, and operations.

Incident and Disaster recovery process & protocols define for internal & external escalations. It guarantees services stability, Business Continuity.

10/2006 – 03/2007 Neoris (Miami – USA) - IT & networking Consultant

04/2005 – 08/2006 - Trispec Communications (Toronto-Canada) - Pre-Sales Engineer & Project Manager

08/2004 – 03/2005 Intercall Global INC (Miami-USA) - CTO (Chief Technical Officer)

02/2002 – 08/2004, Doxum Technologies (Toronto-Canada) - Technical Sales & Product Manager.

01/2000-03/2000 & 03/2001-06/2001, ITELCA (Bogota-Colombia) - Network & IT infrastructure Consultant

03/2000 – 02/2001, UNISYS (Bogota-Colombia) - Pre-sales Network Design Engineer

01/1997 – 12/1999, I&T (Bogotá-Colombia) - Project Manager, Pre-Sales Support & Design Engineer

06/1994 – 12/1998, Universidad Santo Tomas (Bogotá-Colombia) - Professor

03/1995 – 01/1997, Banco de la República (Bogotá-Colombia) - Technical Support Engineer LAN & WAN

03/1994 -02/1995, Visa Credit Card – Engineer data center

TECHNICAL COURSES:

Big Data Foundations: Techniques and Concepts LinkedIn learning 2018

IDB6x: Gestión de Proyectos de Desarrollo BID 2018

Scrum master certification course BPROJECT – Mexico City 2016

Customer Project Manager – Ericsson Greenlight Project Management - Mexico City 2015

Project Financial& Risk Management Greenlight Project Management - Mexico City 2014

ITIL practitioners New-Horizonts - Dubai 2008

VoIP seminar – testing and troubleshooting Trispec Communications – Toronto 2006

Practical VoIP workshop SCTE-Ontario – Toronto 2005

PROFESSIONAL AFFILIATIONS:

Member of Project Management Institute (PMI) www.pmi.org

Member of Society of Cable Telecommunications Engineers www.scte.org

Institute of Electrical and Electronics Engineers, Inc. www.ieee.org

Other Languages: Spanish

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