Vice President of Information Technology
Resume:
Enrique Sanchez
*** ** *** ** *****, FL ***** 305-***-**** ***************@*******.***
Professional Summary
Core Qualifications
Information technology executive with history of achieving cost savings and enhancing system functionality in the healthcare, logistics and retail sectors. Proven track record of process improvement and solving complex business and technical problems. Strong leader with demonstrated ability to work effectively with individuals at all levels across all functional areas. Experience managing full project lifecycle from requirements gathering to final implementation and customer training.
Project Management
Vendor Management
Strategy & Execution
Encryption, SIEM
IT Security Policies
Innovative IT Initiatives
Staff Development/Training
Clinical EHR
End-point A/V
Client Relations
End-user Support
HIPAA IT Security Rule
Security Products – MFA, DLP
Professional Experience
UDT Oct 2019 to Present
Vice President of Information Technology Infrastructure and Security
Vice President of IT responsible for overseeing internal IT for UDT. Oversee IT procurement and negotiation of all supplier contracts. Oversee setting all IT hardware and software standards. Accountable for IT security and disaster recovery management. Hands on management of all infrastructure and security measures. Work hand in hand with all other areas of company to ensure synergy between IT and the business and make sure technology is facilitating the operations to make the business successful.
Successfully received SSAE18 SOC 2 Type 1 certification for the organization. Currently, working on getting SSAE18 SOC 2 Type 2 certification.
Implementation of OpsRamp, SCCM and Windows Intune for all patch management of endpoints and servers in the organization.
Implemented Windows Defender ATP across all endpoints as companies AV solution.
Worked with SOC on implementation of Microsoft Sentinel as organization’s SIEM solution.
Guided implementation of Azure’s O365 PIM solution as well as Secret Server to drastically reduce the admin accounts in the organization and allow checkout of those privileges only as needed.
Directed creation of IT policies, procedures, and best security controls and practices.
Implemented Cisco DUO as VPN MFA for increased security into UDT network and working on using DUO as SSO solution for the organization.
Worked with business leaders to successfully rollout Microsoft Information Protection in order to properly classify data and protect data loss of important UDT information.
Drastically improved vulnerability score for the organization with implementation of tools and cleanup of Active Directory environment as well as stagnant user accounts.
Saved the organization over $100,000 from budget by renegotiating old contracts and eliminating services no longer needed.
Guidewell Sanitas (Sanitas Medical Centers) June 2015 to October 2019
Head of Information Technology and Security
Head of IT reporting directly to the CEO, recruited from inception to develop all aspects of IT for new medical centers that have grown to 28 centers across 3 states over the past 3+ years as well as 2 dental offices. Oversee internal team of desktop support team and multiple managed services providers. Supervision of IT procurement and negotiation of all supplier contracts. Oversee setting all IT hardware and software standards. Accountable for IT security and disaster recovery management. Hands on management of all infrastructure and security measures. Work hand in hand with all other areas of company to ensure synergy between IT and the business and make sure technology is facilitating the operations to make the business successful.
Re-architected infrastructure for newer sites to provide higher performance and redundancy for reduced costs with the utilization of Meraki’s Firewalls, Switches and APs.
Developed WAN topology with firewalls and intrusion detection and prevention systems.
Implementation of Spiceworks for Helpdesk and Asset Management for organization.
Implemented Symantec DLP, Bitlocker, LogRhythm SIEM, Meraki MDM and Crowdstrike next gen AV to strengthen security footprint for the network, applications and endpoints for the organization.
Developed an enterprise information security framework. Ensuring data integrity, confidentiality and availability of information as well as creating controls on how data is processed by the organization.
Managed the implementation and security of cloud based EHR, eClinicalWorks, in multiple states.
Provided guidance on developing, implementing and effectively managing security processes and programs (BCP, Incident Response Planning, Risk Management, Vulnerability Management, and Privacy)
Developed IT Security Governance structure to reduce risks in business processes, enhance information security, and comply with regulatory requirements, as well as, passed yearly third-party Risk and Vulnerability Assessments.
Implemented Verizon UCAAS and 8x8 solutions for improved teleconferencing and telecommunications.
Served as HIPAA Security Officer for the organization.
Implemented Office 365 to utilize the different tools it offers the organization such as Staffhub, Sharepoint for intranet and document repository, email, Teams
Negotiated pricing for all hardware, IT services and cabling needs to save the company over $50000 per site.
Assigned areas of responsibility to each team member to oversee and broaden their knowledge to help provide a clear career path.
Implemented chat solution for patients to interact with customer service and a telehealth solution for physician consultations.
ChenMed August 2013 - June 2015
IT Support Manager (January 2014 to June 2015)
IT Support Manager reporting directly to the CIO, supervising management support teams covering helpdesk, desktop, application and external technical customer services. Develop and implement long-term business goals and strategies, policies, procedures and budgets. Evaluate and set company hardware standards. Meet with executive team to review Service Level Agreements, projects and support initiatives.
Actively provide direction in designing, conducting, collecting and reporting of performance metrics
Manage annual departmental budgeting and forecasting
Set recruitment, onboarding and development strategies, for continuing development of employees in all supporting roles.
Project business owner for conversion of telephone system to 8x8 cloud-based telephony system. Project completed within budget and ahead of schedule
Project owner to upgrade computer assets meet HIPAA compliance standards for encryption using Bitlocker and Sophos software.
Utilized excess PC inventory in the markets to eliminate all Windows XP machines from environment and realized a cost savings of over $70,000 for new equipment
Implemented a two-tiered support organization to increase stellar service and reduce resolution delays, thus improving customer satisfaction
Increased productivity and eliminated redundancies by instituting new technical support workflow and training procedures that were implemented across organization
Managed and monitored direct reports in implementation of Cherwell, IT Service Management Software to drive performance metrics, track issues and improve other areas such as Change Management, Asset Management, Incident Management and Problem Management
Provided automation through system options to assist direct reports of required follow-ups, inform customers of updates, and generate automated reports to management, escalations to the next support level.
Conducted audit of mobile devices providing company an annual savings of $60,000 in unused accounts as well as ensuring all active devices were in compliance.
IT Center Deployment Manager (August 2013 to January 2014)
Manage the deployment and maintenance of all company network infrastructure within 36 medical centers across the United States. Lead for all infrastructure and support projects involving the company’s centers. Responsible for opening of new centers from an IT perspective. Managed IT infrastructure vendor relationships. Maintain equipment standards and software licenses.
Led IT upgrade of network connectivity for all centers and Headquarter. Negotiated terms and schedules with vendors and drove down monthly costs for connectivity and ensured vendor adhered to schedule
Managed relocation of company to new corporate building. Responsible for ordering all network connectivity, server room equipment and coordinating move of 200+ employees
Oversaw project to increase wireless coverage in all centers. Project eliminated connectivity issues throughout the medical center. Project completed before anticipated deadline and $35,000 below projected cost
Successfully tested and standardized all IT equipment used in medical centers
Assisted in major contract negotiations with vendors and service providers
Benihana Inc. August 2012 to August 2013
IT Support Services Manager
Responsible for vendor management of the outsourced IT Support Services team, Asset Management and Technology Procurement functions supporting 5,000+ employees and 90+ restaurants. Developed standard operating procedures as well as team objectives and made sure teams adhered to them.
Developed hardware standards for company and saved company $300 per notebook
Performed extensive asset inventory to ensure all aircards, blackberrys and notebooks were accounted for. Eliminated unused accounts to save monthly charges
Oversaw project to increase bandwidth to Colo from 9MB to 80MB, helping to eliminate performance issues for restaurants
Standardized image for company laptops and desktops to improve stability and performance
Ryder System Inc. September 2004 – July 2012
Desktop Support Supervisor (September 2010 to July 2012)
Supervised day to day operations of Ryder’s Desktop Support team, consisting of 13 team members spread out across 5 sites in the US and Canada. Supported 20,000+ employees across Canada and the US. Managed all day-to-day operations such as scheduling, escalations, conducting team meetings, coaching and reviewing team KPIs.
Successfully managed refresh of 300 computers in Alpharetta, GA site under budget and ahead of schedule by developing and executing project plan
Integrated two teams by facilitating cross training to ensure all team members’ handling of the variety of issues faced
Improved ticket resolution average from six tickets closed per day per technician to eight tickets closed per day by providing coaching, managing escalations and mentoring. This led to team closing out a total of 7,000 more tickets than previous year
Managed migration of over 2,000+ users into Active Directory
Service Desk & Support Supervisor (September 2004 to September 2010)
Supervised the day-to-day operations of the Service Desk and Knowledge Management Group Level 1, which provided support of 20,000+ Ryder employees. Supervised Level 1 and 2 teams support for 400+ external Ryder customers. Set and reviewed team and individual objectives as well as key performance indicators (First Call Resolution, Average Handle Time, percentage of calls answered, etc). Reviewed Service Desk tickets, calls and surveys on a weekly basis to ensure Quality of Service standards were upheld.
Assisted in outsourcing of Service Desk twice, off-shore and near-shore by reviewing policies and procedures, providing numerous training sessions for new agents onsite and remotely for troubleshooting and proper use of BMC Remedy ticketing system.
Saved the department $500 of monthly charges as well as reduce VRU options to simplify process for user by eliminating excess hidden toll-free numbers from Service Desk VRU
Managed creation of IT Web Portal for all Ryder employees for FAQs, self-service functionality and chat support
Created a Business Continuity Plan for Service Desk
Participated in several Six Sigma cross functional teams to improve IT related processes such as PC disposals and equipment delivery
Caused the amount of valid misroutes to drop 59% by reviewing all misroutes weekly
Implemented an automated customer satisfaction survey with automated reports to track trends in team and individual results.
Education
Florida International University
Bachelors of Business Administration B.B.A
Nova Southeastern University
Management Development Program Professional Certificate
CISM Certification completion by September 2020
Active member of the South Florida CIO Council
Active member of the South Florida CISO Council
ITIL v3 Foundation Certification, March 2012
Certified HIPAA Professional, May 2017
Certified Meraki Network Operator, August 2017
Former Member of Toastmasters
Former HDI Board Member
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