DARKENSTZ KENDY CORNEILLE

305-***-**** adcsoy@r.postjobfree.com

Professional Summary

Barry University graduate with a bachelor’s degree in Computer Information Systems and Administration. Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects teams in a range of IT environments, and innovative in other areas such as Customer Service and Sales with (6) years between both fields. Has worked in fast paced environments in retail, corporate offices, organized group projects, and IT Helpdesk support.

Highlights/skills

Overall strong technical proficiency in information technology/computer disciplines

Manage Tier 1 and Tier 2 help desk incidents/requests via help desk ticket or phone.

Proficiency with Windows Server environments, Active Directory, Group Policy, Office 365

Experience with backup solutions, managed anti-virus, software testing and technical documentation

Proficiency with Office suites

Follow-up on outstanding requests and ensure timely resolution

Manage desktop and software deployment standards.

Remote Help Desk support for customers

Working with our monitoring software to coordinate service requests and identify and resolve issues before downtime occurs

Working with our ticketing and monitoring software (Team Dynamix) to create detailed work logs and technical documentation

Manages all daily activities including monitoring, maintenance, tracking, reporting, and problem resolution for the IT Support Team for work studies

Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities

Professional Experience

Barry University

IT Helpdesk Support Technician Miami, FL January 2017- 2020

Install and perform minor repairs to hardware, software, or peripheral equipment, and Mobile devices

Troubleshot system performance in absence of System Analyst or the Director ensuring technical and support control efficiency. Train users to work with new computer hardware or software, such as printers, word- processing software, and email.

Escalated issues to the proper help desk associate when necessary and followed up on any escalated issues, all within a timely manner and assign incidents using an IT service management solution (Team Dynamix)

Provide support for connecting students computing devices

Configure Networks for mobile devices, laptops, desktops

Configure Network printers for new and existing faculty/staff members.

Proven success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.

Provide telephone and in-person support to over 200 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.

Document all technical issues. Highlight steps taken to remediate problems.

AT&T - Miami, Fl Sale Consultant 08/ 2014- 08/ 2015

Provide customer with any needs dealing with AT&T product

Offer AT&T product to every Customer

Provide Exceptional Customer service

Professional Additional Information

ADDITIONAL INFORMATION

Collaboration Technologies in O365, Email, Skype, Cisco WebEx, Cloud Storage (OneDrive, Google Drive, S3), Virtualization Technologies such as AWS, Data Center Network Technologies (load balancers, firewalls) IAM Functional such as: Access Management, Identity Governance, Directory Services, in Identity Management as a Service. Software

Active Directory Console:

Supported 1000 + end users /Multiple Locations in a Windows 7/xp/10 environment,Create user Account, Password reset and elevating rights to all users with Active directory,Supported the Internal Applications issue troubleshooting, Monitored and ensured all clients were operating with appropriate software release levels, Analyze and resolve user email account in the Exchange Server in a timely and accurate fashion.

Office 365

Participated in gathering and analysis of business requirements for software capabilities.

Analyzed and resolved technical issues relating to system architecture. Suggested and implemented latest technologies and software solutions. Troubleshooting mail flow issues, working closely with the managed service provider and senior IT staff, facilitate collaborative work teams to resolve any infrastructure issues related to the email and messaging platforms (Network Services, Security, Server Admins, Backup and Storage team and other applications teams)

Develop and report out on usage statistics and drive managed service provider's monitoring of the messaging and email environment

SharePoint:

Solved issues and provided support related to Microsoft Office, pdf, etc. files in SharePoint workflow Conducted proof of concept on SharePoint Online using Office 365

Process Improvement and workflow Management - Gathered information regarding business process. Created and maintained documentation, including procedures, system specifications, technical documentation, computer training materials and user manuals.

Liaison between various cross-functional teams regarding all aspects of projects and departments

Education

Barry University (2018) – Miami, FL

Bachelor of Science in (Information Technology) with a specialization in Computer Information and

Administration.

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