Luis Ramirez

**** ** **** *******

Miami Fl *****

cell: 786-***-****

email: adj9vp@r.postjobfree.com

Summary

Trilingual PC/Telecom/helpdesk Technician with expertise in entire telecom projects (Data and Voice). PCs, Notebooks and Printers hard/software installation, repair, upgrades, troubleshooting, tune-ups, backups, data recovering, imaging, maintenance, line and wireless networking and quality support (helpdesk). Win98,2000/NT/XP/7, Microsoft Office, Adobe Photoshop and Audition.

Work History

MISource, Inc. 2011-2012

Low Voltage Cabling Tech

ANSI standards Cat6 cabling for voice and data, termination, closet build up, patch panel termination and testing.

Multimode Fiber optic run and termination

Freelance 2009-2011

Sunshine Therapy

PC and network technician

PCs, LAN (wired/wireless), Printers, Cat6 cabling and Co software support (hands-on and phone).

Win XP and Win 7, Microsoft Office 2003 /2007 and some Co applications support.

ACLS Communication

Telecom and PC Technician

PCs ( Win Xp/7, LAN (wired/wireless), Printers, Cat6 cabling and Co software support (hands-on and phone).

Avaya phone system support.

CIBER, Inc.

Trilingual Help Desk Analyst 11/24/2008-05/04/2009

.

German/Spanish/English IT end users Call Center environment support with required excellent telephone /e-mails listening analytical and communication skills.

Resolved password log in issues via Active Directory, Network Connectivity, Cisco VPN connection and configuration, Network Printing and hardware issues.

Domain account creations, Outlook configuration and troubleshooting.

CA Unicenter Service Desk ticketing System.

Tracking and documenting information regarding clients.

Win XP, Win 7.

AS400 support.

Priority Networks

Miami Beach Convention Center 05/13/2008-11/22/2008

Technician 1

Telephone Services, Internet Services, Data Networking, Wireless Services including planning and coordinating use of resources at sites and installing, repairing, monitoring, and programming all data products and services.

Single and multiple line installations, structural cabling systems, physical data networks, both fiber and CAT5, proper terminations, familiarity with Internet and IP networks, Cisco router IP configuration and troubleshooting tasks,

Telnet, Traceroute, Ping, properly configure/troubleshoot TCP/IP configurations on multiple PC operating platforms, build and test straight and crossover cables both Ethernet and T-1, troubleshoot physical connectivity for both fiber and CAT5 backbones and build networks.

Bargain Computers 06/10/2006-10/20/2006

PC Technician

Repair, upgrade,troubleshooting and testing all brands of PCs and Laptops (Dell, Compaq, HP, Gateway, Aopen, High-tech, etc)

Troubleshooting, repair or replace Hard drive, CD ROM drive, Floppy drive, Memory, Video Card, Sound Card, Network Adapter, Modem, Power Supply,Motherboards

Intel, Celeron, AMD CPUs upgrades

Spyware and viruses removal (Xoftspy, Ad-Aware SE Professional and Spybot)

RAID, SCSI, and SATA drives Data erase using WipeDrive PRO

CPU, Memory, Storage Drivers upgrade.

Windows NT/95/98/2000/XP installation and setup

Bitdefender, Kaspersky and Norton Internet Security and Antivirus 2007 installation and setup

Microsoft Office and miscellaneous software installation

Custom Cables Industries 08/13/2004-02/10/2006

Telecom Tech

Installation of voice/data receptacles per specifications(Blue Prints)

Tie-off and support cables in ceilings per industry standards

V/D cables run and termination by 568A, 568B, and USOC wiring standards

Installation of fire-stopping and sleeves

Fiber Optic single and multi mode run, termination and testing

Build out Network Closets

Installation miscellaneous construction hardware, backboards, and cabinets

Installation of building grounds for equipment

Testing, labeling and documentation for each cable line

Wal-Mart Super Stores entire cabling Projects (Data, Voice and Coax-video)

Mount Sinai Hospital Telecom Project for Custom Cables

Beckman and Coulter, Inc. 11/05/2003-02/02/2004

PC Support/Help Desk Technician

Provided technical support and problem resolution to end users via inbound and outbound telephone calls, Desktop sharing software and through electronically dispatched tickets.

Windows NT, Windows 2000, Windows XP user support and troubleshooting

Spyware removal .Antivirus and Firewall installation and updates.

REMEDY TICKENING SYS. Recorded detailed problems, status, and resolution information

Lotus Notes support

LAN and laptop wireless support

Local and network printer support

VPN support for remote laptop users

Company application support including; CPDM, Vantive, AS400 and Oracle.

GAL Communications 08/1998-06/1999

Computer & Telephone System Technician

3 moths Cabling project at Jackson Memorial Hospital

Run Cat 5 & 5e,termination and testing

Fire-stopping conduits and closets

Built out Network Closets

Setup and repair of computers LANs

Phone system installation and programming

Education and Professional Development

Karl Marx Technische Universitat, Dresden, Germany 1985-1988

4 years of studies in Nuclear Physics

Miguel de Cervantes Escuela de Música, Habana, Cuba 1988-1993

Diploma in classical Guitar

Instituto Preuniversitario Especializado En Ciencias Exactas 1984

High School Diploma

Languages and Certifications

English, Spanish and German

A+ Certification not finished

Dell Certifications:

DSCE (Dell Certified Systems Expert)

Foundation 2008 Desktops

Foundation 2008 Portables

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