| Distance: | Resume alert | Resumes 91 - 100 of 125 |
Manager Project
Waltham, MA
... • • Managed all key IT and helpdesk tasks for the main company and the sister companies. • Taking the defects on the feature and product branches through the entire defect life cycle and ensuring all defects are cleared through the release timelines ... - 2014 Aug 10
... • • Managed all key IT and helpdesk tasks for the main company and the sister companies. • Taking the defects on the feature and product branches through the entire defect life cycle and ensuring all defects are cleared through the release timelines ... - 2014 Aug 10
IT Director, IT Manager, Cio, Acio, Evp, VP, Avp
Andover, MA
... Mentored the Helpdesk staff and implemented ITIL best practices for service management and obtained a 92% satisfaction rate (up from 60%). Rensselaer Polytechnic Institute, Troy, NY July 2012 - January 2013 Manager, Disbursement Systems Manage the ... - 2014 Jul 02
... Mentored the Helpdesk staff and implemented ITIL best practices for service management and obtained a 92% satisfaction rate (up from 60%). Rensselaer Polytechnic Institute, Troy, NY July 2012 - January 2013 Manager, Disbursement Systems Manage the ... - 2014 Jul 02
Research, Biology
Somerville, MA
... positions of greater responsibility from Technical Assistant to Manager (August 1998-2004) • Managed the daily operations of the helpdesk and six tier-1 technical and customer support walk-in support centers • Produced technical and public relations ... - 2014 Apr 29
... positions of greater responsibility from Technical Assistant to Manager (August 1998-2004) • Managed the daily operations of the helpdesk and six tier-1 technical and customer support walk-in support centers • Produced technical and public relations ... - 2014 Apr 29
Real Estate Customer Service
Gloucester, MA
... Performed end user support through Service Now helpdesk . Performed image builds for use on all desktop & laptop systems . Performed hardware & software configurations on all systems . Supported and serviced wireless devices on production floor . ... - 2013 Dec 12
... Performed end user support through Service Now helpdesk . Performed image builds for use on all desktop & laptop systems . Performed hardware & software configurations on all systems . Supported and serviced wireless devices on production floor . ... - 2013 Dec 12
Customer Service Support
Woburn, MA
... HARDWARE: IBM, DELL, HP, COMPAQ SOFTWARE: MS Office, Outlook, Lotus Notes, Symantec Antivirus, Helpdesk Applications, Visual Basic, HTML, Adobe Acrobat Reader/Writer, Internet Explorer, Citrix Metaframe, Symantec Ghostware, Novell Netware 3.0 & 4.0, ... - 2013 Oct 07
... HARDWARE: IBM, DELL, HP, COMPAQ SOFTWARE: MS Office, Outlook, Lotus Notes, Symantec Antivirus, Helpdesk Applications, Visual Basic, HTML, Adobe Acrobat Reader/Writer, Internet Explorer, Citrix Metaframe, Symantec Ghostware, Novell Netware 3.0 & 4.0, ... - 2013 Oct 07
Quality Control Customer Service
Boston, MA
... Managed all communications with customers through the internet based helpdesk. THE BOSTON PHOENIX, Boston, MA 01/1998 - 06/1999 Call Center Associate . Provided Customer Service for incoming calls at personal ads department . Edited personal ads for ... - 2013 Oct 05
... Managed all communications with customers through the internet based helpdesk. THE BOSTON PHOENIX, Boston, MA 01/1998 - 06/1999 Call Center Associate . Provided Customer Service for incoming calls at personal ads department . Edited personal ads for ... - 2013 Oct 05
Customer Service Project Management
Boston, MA, 02124
... Courses include desktop support, IT helpdesk, computer networking, business writing, customer service, project management and conflict resolution 10/2005 Vermont Department of Education Brattleboro, VT Earned GED* Experience: 08/2010-Present Service ... - 2013 Jul 11
... Courses include desktop support, IT helpdesk, computer networking, business writing, customer service, project management and conflict resolution 10/2005 Vermont Department of Education Brattleboro, VT Earned GED* Experience: 08/2010-Present Service ... - 2013 Jul 11
Manager Engineering
Brookline, MA, 02135
... Consulting June 2007 – April 2012 Senior Helpdesk Technician Maintain inventory of all U.S offices using Altiris Support of over 400 users working onsite and remotely across the U.S. and globally Creation of training material for users and IT staff ... - 2013 Jun 20
... Consulting June 2007 – April 2012 Senior Helpdesk Technician Maintain inventory of all U.S offices using Altiris Support of over 400 users working onsite and remotely across the U.S. and globally Creation of training material for users and IT staff ... - 2013 Jun 20
Computer Science Quality Assurance
Boston, MA
... - Tourism Agency Portal (ASP.NET, Microsoft SQL Server) - Client-Server based Hotel Reservation System (Java) - Customer Helpdesk / Quality Assurance System (PHP-MySQL) - Several OpenGL Projects (C++) - Real-Time Multimedia Streaming over Wireless ... - 2013 Jan 24
... - Tourism Agency Portal (ASP.NET, Microsoft SQL Server) - Client-Server based Hotel Reservation System (Java) - Customer Helpdesk / Quality Assurance System (PHP-MySQL) - Several OpenGL Projects (C++) - Real-Time Multimedia Streaming over Wireless ... - 2013 Jan 24
Manager Customer Service
Cambridge, MA
... Cambridge, MA ***** Phone +1-617-***-**** E-mail ********@*****.*** Summary of qualifications: 28+ years Experience in enterprise server (Unix/Windows)& desktop helpdesk support, managing computer systems and Financial Systems Citizenship: USA, ... - 2013 Jan 24
... Cambridge, MA ***** Phone +1-617-***-**** E-mail ********@*****.*** Summary of qualifications: 28+ years Experience in enterprise server (Unix/Windows)& desktop helpdesk support, managing computer systems and Financial Systems Citizenship: USA, ... - 2013 Jan 24