Real Estate Customer Service
Resume:
Gerald J. Tirella, Jr.
Gloucester, MA 01930
*****.*******@*******.***
EXPERIENCE: GIS Desktop Support Analyst Contract Work
Applied Materials - Gloucester, MA 07/2012 - 11/2013
. Performed end user support through Service Now helpdesk
. Performed image builds for use on all desktop & laptop
systems
. Performed hardware & software configurations on all
systems
. Supported and serviced wireless devices on production
floor
. Assisted Data Center with daily backups
. Performed Win 7 system migration deployment on Toshiba
Z830
IT Support Technician/Real Estate Agent
Flagship Commercial RE - No Andover, MA 03/2006 - 07/2012
. Maintained network, computers, printers, website,
wireless access
. Assisted clients to buy, sell and lease commercial real
estate
Real Estate Agent
Carlson GMAC Real Estate - Beverly, MA 09/2005 - 03/2006
. Assisted clients in buying and selling homes
Systems Support Engineer Contract Work
Agencourt Bioscience - Beverly, MA 2/2005 - 9/2005
. Supported 100 end users in a fast-paced environment
. Provided helpdesk, PC, laptop and network support
. Resolved hardware/software issues
Customer Service Representative
Zone Labs - Danvers, MA 10/2004 - 2/2005
. Provided product phone support to customers
. Processed RMA order's and tracked shipments
Network Operations Group Lead
Thermo Orion - Beverly, MA 7/1997 - 4/2004
. Supported 200 end users in a fast-paced environment
. Oversaw the network hardware/software infrastructure
. Provided helpdesk support to 30 remote users'
. Resolved PC, printer, laptop and network issues
Senior Computer Operator
The Andover Companies - Andover, MA 5/1993 - 7/1997
. Worked independently processing clients' insurance
policies
. Printed and distributed nightly reports to several
departments
. Backed up the company's computer data on digital media
SKILLS: MS Windows 7/Vista/XP, MS Office 2010/2007/2003/XP, MS
Exchange,
MS Office FrontPage 2003, SAP, Nuance PDF, Adobe, RSA, Lotus
Notes,
MS Outlook, MS Lync, Citrix, WebEx, Symantec NetBackup &
PGP, McAfee,
TCP/IP, DHCP, troubleshoot Network/PC/laptop/printer
hardware/software
issues, configure network servers, computers, printers,
email, remote access,
wireless Zebra QL420 printers and Motorola MC9190-G scanning
devices.
EDUCATION: Carlson GMAC Real Estate License School, Woburn, MA 06/2005
MA Real Estate Salesperson License
Pinnacle Training, Stoneham, MA 10/2000
MCSE 4.0-MCP Certified
New Horizons, Burlington, MA 1998-1999
A+ Certification
Associated Technical Institute, Woburn, MA 3/1988
Computer Programming/ Operations Certification
Wakefield Memorial High School, Wakefield, MA 1981-1985
Diploma
REFERENCES: Furnished Upon Request
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