Manager Engineering
Resume:
Michael W. Niwagaba
*******.********@*****.***
Current Address
Brookline, MA 02446
EDUCATION
Northeastern University, Boston, MA September 2002 – May 2007
College of Engineering School of Engineering Technology
Bachelor of Computer Engineering Technology
SKILLS
Operating Systems: Windows 7, XP, Server 2003, Mac OS X
Applications: Adobe Photoshop, Cisco VPN, Lotus Notes 6.5 & 8,
Microsoft Office 2003 - 2010 (Word, Excel, PowerPoint,
Outlook, and Lync)
Administrator: Microsoft Exchange 2010, Altiris, Lotus Notes, Lotus
Domino Administrator, SharePoint, WebSense, Active
Directory, Citrix, Mail Marshal, Blackberry Enterprise
Server 5.0, Check Point Security Suite, Solarwinds, McAfee
EXPERIENCE
Throwed LLC April 2012 - Present
Office Manager
Manage social media marketing campaigns on Facebook, Twitter, and Instagram
Manage weekly newsletter and all external communications for Throwed
` Manage a team of interns and onsite staff for Throwed events
Manage merchandise operations including product ordering, shipping, and design
Manage coordination of sponsorship program
L.E.K. Consulting June 2007 – April 2012
Senior Helpdesk Technician
Maintain inventory of all U.S offices using Altiris
Support of over 400 users working onsite and remotely across the U.S. and globally
Creation of training material for users and IT staff
Team leader for laptop upgrades of all U.S. offices
Assist helpdesk manager with weekly helpdesk meeting and helpdesk statistics
Creation of new processes and documentation to maintain consistency in IT Dept.
Setup and deployment of laptops and Blackberries for all U.S. users
Ordering manager for all US offices of IT supplies, equipment, and software
Raytheon June 2005 – May 2007
IT SiteTeam
Managing the technical needs of all the users including, hardware issues, email
problems, software issues.
5/16/2013
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