Manager Project

Nisha Rk

Cell: 602-***-****: *****.****@*****.***

Career Overview

I am a results and quality oriented development manager with experience in executing projects of all budgets. I have a strong

technical background in the design and development of websites, software, and applications for clients from across the world.

Education:

Masters of Science (MS) in Technology Leadership

Skills

Programming and design skills Information security

Strong analytical skills Network asset management

Web content management Project management

Cross tier components implementation Strong collaborative skills

Landing page development Document management

Mobile application development Capacity and scalability planning

Excellent problem solving skills Optimizing and performance tuning

Defect and feature management Customer needs assessment

Content management systems Knowledge of streaming video platforms

Business Impact Analysis Web site design

Client relationship management Web development

Requirements analysis Applications Analysis

Software Testing Product Life Cycle Management

Object oriented programming Technical documentation

Disaster Recovery Planning Project Continuity Planning

Database Management Systems COBOL, HTML, Design Research

Accomplishments

• Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.

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• Supervised first and second shift operations and more than 300 production and client implementation personnel.

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• Contributed to an annual 98% increase in productivity through improvements in operations, quality, security, and

administration.

• Boosted company sales by 200% through an innovative improvement strategy.

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• Secured more than 97% of bids quoted, resulting in a 80% increase in company revenue.

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• Streamlined and improved marketing tactics, which reduced company costs by 60% and increased market share

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by 30%. Reduced annual operating costs by $72,000 by implementing Six Sigma

principles.

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• Improved customer satisfaction ratings to 100% by implementing a new user friendly interface. Recipient of the

Most Promising Web Development Manager Award in 2011. Reduced the incidence of IT issues by 60% globally by

leading a testing initiative improvement program. Directed projects for 118 Fortune 50 clients, each with more than 30

users.

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• Increased core system availability to 80% by developing standards and architectural governance and

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Implementing best practices.

• Ensuring 100% fixing of all defects while developing new features for the product upgrades, by managing their

flow through the defect tracking system, allocation of resources, QA testing, regression testing, and final

implementation.

Work Experience

Development Project Manager

June 2013 to June 2014

Navix Group–Issaquah, Washington

• Conceptualized effective product solutions for healthcare IT projects and payment system hubs for banks and hospitals

across the country. .

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• Controlled new project requests by following the prescribed demand management process

• Managed the designing and development of the core Navix website and its consulting arms.

• Ensured thorough execution of the projects through the entire SDLC process while ensuring work is properly allocated to

the Core, UI, and Gateway teams.

• Ensuring that all the defects are thoroughly documented – and after identifying the proper fix, the development resources

are allocated, after which the QA testing, regression testing and client implementation is monitored and executed

thoroughly.

• Generate weekly defect analysis and strategy reports for the development meetings to prioritize and keep the stakeholders

updated on the plan and progress.

• Worked very closely with the QA and delivery/client implementation teams to ensure that once the defects are fixed, they

are migrated onto the current code on the client server and the fix is tested thoroughly before Go Live.

• Creating HLD (high level design) on defects for the developers to execute if the defect is a big one and converting them into

a Change Request once the fix has been identified.

• Conceptu

• Conceptualized a large scale (200 sites) white label branding campaign for the core company and helped market it to

corporations across the country to integrate with our proprietary quoting engine.

• Wo

• Worked with federal government professions to integrate with the federal database to create a system that gives access to

federal subsidies to millions of Americans.

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• Managed all key IT and helpdesk tasks for the main company and the sister companies.

• Taking the defects on the feature and product branches through the entire defect life cycle and ensuring all defects are

cleared through the release timelines and the appropriate production patches.

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• Created HTML email templates and newsletters for e mail marketing campaigns.

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• Planned and organized the testing of all projects upon completion of development.

• Managed

• Managed the offshore teams across 6 different countries to ensure that the development of all projects was completed in

time. This involved working around multiple time zones regularly to ensure all projects were completed on time.

• Managed all conflicts and dependencies related to the completion of the project.

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• Created thoroughly detailed wireframes, prototypes, and documentation to assist the design and development teams to

• create the projects without having to redo parts.

• Assisted in the core development process when backup was needed, therefore had an opportunity to work hands on on many

• development projects.

• Spearheaded the marketing team for the company and helped in the hiring of quality marketing executives for the team.

Helped research and plan key digital marketing initiatives and assigned them to the appropriate team members. Also

worked on measuring results and training the new hires on key SEO initiatives.

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• Managed the production of content and developed monthly content development plans and assigned them to writers across

the country. Managed the approval and proofreading of all the content before it was released in the public domain.

• Managed all the administrative maintenance processes for the 200+ white label websites and the internal quoting engine

for the federal government.

• Designed and developed several intuitive android and IOS apps for the company’s core products.

• The key role involved project initiation, outlining of the scope, project execution, project monitoring and control, project

testing, project metrics realization, and quarterly evaluation of the staff output.

• Was also responsible for employee management and productivity and had weekly meetings with the operational team and

the team members individually to set personal goals for them and assist them in achieving those successfully.

Web Development Manager/ Project Analyst

January 2005 to March 2013

Contoogles Media Tempe, AZ

• Prepared and presented technical proposals for clients.

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• Led design presentations to product management team of 80 professionals

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• Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100%

• success rate.

• Assisted in the monitoring and reporting on website traffic and performance.

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• Worked with clients to analyze computing and network needs and installed appropriate solutions within each

organization's budget.

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• Improved reliability of supply chain software, systems, database and order processing.

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• Developed IT strategic vision and drove key departmental objectives.

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• Created HTML email templates and newsletters for e mail marketing campaigns.

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• Completed A/B testing and set up FTP procedures to transfer multiple forms of artwork files within the

organization.

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• Developed web site mock ups for clients to ensure quality control and client satisfaction before project

development phase.

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• Executed and monitored standards for user interfaces, page design and graphics development.

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• Responsible for implementation of new mainframe development project.

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• Developed and managed project plans while providing status updates to management.

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• Managed the design and development of projects for major clients in the US, Europe, Australia, and Asia

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• Organized creative enhancement workshops and learning programs for the graphic design and development teams Ensured

superior implementation of all of the latest software to ensure that the design and development was up to par with latest industry

standards

Product Solutions Manager

January 2002 to January 2005

Mumbai Guide Mumbai, India

Managed the requirements gathering and analysis of all projects awarded to us by the clients

Prepared detailed business requirements documents for the development teams to execute the client's

requirements

Prepared detailed use case and charts to explained the functional flowchart to the development teams

Ensured consistent meetings with the clients to ensure all client requirements are being met in a diligent manner

Taking the project through the entire software development lifecycle

Being an integral part of the testing, both unit and complete testing

Successful integration of the website on the client server

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