Quality Control Customer Service

Anwar H. Brooks

** ******* ** ( DORCHESTER, MASSACHUSETTS 02124 617-***-**** (

*******************@*****.***

Summary of Qualifications

Experienced Document Processor with more than 10 years of experience in

Electronic Health Record document scanning/indexing, image quality control,

record archiving, data entry, database maintenance; computer maintenance/

troubleshooting and upgrading of computer applications.

o Knowledge of Patience Care/HIPAA rules.

o 10 Years of document processing, and digital records archiving

experience.

o 10+ years of Data Entry experience.

o Knowledge of basic medical technology.

o Customer/Client support for various types of companies (Health

Information, Financial, Legal, and Educational)

* Skills: Input Accel, Captiva Softwrae, Shoretel Call Manager, Documentum,

Microsoft Office System (including Microsoft Word, Microsoft Excel,

Microsoft PowerPoint , Microsoft Access, and Microsoft Outlook ), IDX, LMR,

CAS, Citrix Program Neighborhood, Faxcom, Powerchart, Microstrategies,

HTML, HTML5, CSS

Education

A+ Certification

Computer/Electronics Repair Certificate

Bay State School of Technology- Canton, MA

1999

EXPERIENCE

Brooks Design 03/2013 - present

Owner/Web Designer

. Manage all aspect of business operations including, billing, expenses,

customer relations, and marketing.

. Provide Web Design Services to small businesses, entrepreneurs, and

nonprofit organizations.

. Specializing in Search Engine Optimization services, and social media

marketing.

Dana Farber Cancer Institute 09/2009- 02/2013

Health Information Processor

. Prepped, scanned and indexed requested medical records for scheduled

and STAT appointments.

. Processes charts ordered from offsite storage facility.

. Responsible for digital conversion process of patient records (PDF),

received from several satellite clinics using FaxCom, and Captiva

software

. Managing patient records, and physician chart requests for the David

B. Perini clinic.

SourceCorp, Inc., Norwood, MA 06/2009 - 11/2009

Assistant Supervisor

. Managing the quality control and indexing of TIF based client files.

. Preparation and production of TIF based digital files, containing

sensitive client information.

. Managing the daily activities and quality of a team of four document

scanners on high volume IBML machines.

BOSTON CAPITAL, Boston, MA 06/2007 - 07/2008

Document Imaging Specialist

. Identifying, sorting and preparing documents for the digital archiving

process.

. Capturing document images, uploading, and indexing them into the

virtual repository.

. Managed the daily activities and Quality Control of document images

and up loadings on company database.

XEROX, Boston, MA 04/2003 - 06/2007

Account Associate

. Managed the creation and document production of all marketing

materials (binding, 3 hole drilling, folding, ect) for each client on

high volume DocuTech, DocuColor, and Document Center production print

machines.

. Ensured that all computer equipment, hardware and software were

connected to company network, and updated to meet the organizations

needs.

. Utilized multiple software applications to create and design

presentations, such as company newsletters, fliers and legal

documents.

. Provided customer/technical service for client companies by incoming

call/web based support, as well as office services/mail room duties.

COPYCOP, Boston, MA 02/2001 - 03/2003

Account Associate

. Provided comprehensive onsite support for customers and sales support

for key accounts of all sizes.

. Preformed quality control to ensure accuracy on all projects prior to

distribution.

. Managed all communications with customers through the internet based

helpdesk.

THE BOSTON PHOENIX, Boston, MA

01/1998 - 06/1999

Call Center Associate

. Provided Customer Service for incoming calls at personal ads

department

. Edited personal ads for publishing in Boston Phoenix newspaper

. Processed credit card information, and customer account billing

transactions

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