Manager Customer Service

John Malloy

** ****** **.

Cambridge, MA *****

Phone +1-617-***-****

E-mail ********@*****.***

Summary of qualifications:

28+ years Experience in enterprise server (Unix/Windows)& desktop helpdesk support, managing computer systems and Financial Systems

Citizenship: USA, Ireland

Languages: English (native), Spanish (Fluent), French (proficient), Portuguese (moderate)

Security Clearance – DoD - current

US Government Agencies worked as contractor: NASA, US Army Corps of Engineers, US Dept. of Labor OSHA, Commerce, Customs, Amtrak, Defense, Transportation

Certifications: Security+(Nov/10), CISSP (in progress), A+,; Microsoft; Linux; PC; Cisco, ITIL foundation training & CCNA

Microsoft Windows (17+ years experience) all versions

Cisco – switches, routers, VOIP phone systems

Sun Microsystems – (10+ years experience) HW knowledge of most Ultra/Enterprise models (450, 6500, etc)

IBM Corporation – Member - Partner for Software, training in Websphere, DB-2

Red Cross Certifications: CPR, First Aid

United States Coast Guard Auxiliary – Member – volunteer 2005 – present. Secret Security Clearance - current

Technical Skills:

UNIX - Sun Solaris, SUNOS (12 yrs), Linux Red Hat, Windows XP migration, Samba Debian, Suse (6 yrs), Windows (16yrs) server & desktop support, Veritas Volume Manager, Netbackup (8 yrs) Legato, EMC Symmetrix & Clarion SAN, NAS,AIX, Shell scripts (Korn, C, Perl, Awk) Novell (4yrs), Apache Web, Tivoli, PC/Mac, minis & mainframes Help Desk, (IBM) technical skills including - Windows 95/98/ME, Visio, Adobe Framemaker, Exchange, SMS, IIS, TCP/IP, DHCP, SMTP Gateways, NetWare, IPX/SPX, Ethernet, Wireless (802.11b), Mac-OS, Cisco Routers/Switches, Security systems, Firewalls, Sybase, SQL, PVCS, CVS, Informix, technical support of all Office apps, Veritas, Linux, IRIX, Oracle, MVS, Notes, Domino, LDAP, RAID 1, RAID 0, OS-2, FDDI, Perl, VAX, VMS, AS400, HP, telecom systems, voice-mail, GPS (Global Positioning System) Coast Guard Certified, IBM WebSphere, Red Hat Linux, Hitachi switch, SAN, Middleware, Remedy Ticket system, DreamWeaver web design, SCSI, Sophos anti virus, JAVA, Wintel

Relevant Professional experience: Systems Admin/Tech Support

Jacobs Technology Hanscom Air Force Base, Lexington, MA (Jan 2009 –2011) Sr. Systems Engineer Manage software development projects which included Defense audits, NISPOM regulations, etc. Build and support Unix (RedHat Linux and Sun Solaris, AIX, LDAP) and Windows systems, Checkpoint Firewall systems, HP Blade systems, Citrix XenApp servers and networks for US Air Force projects. Service Oriented Architecture application support. Build several VMWare systems, Oracle databases, Java and Weblogic, Apache Web Server, and PostgreSQL helpdesk and software support. I have extensive experience with vulnerability testing and security auditing using tools from many vendors including Fortify, IBM (Rational), App Detective, RAID, SCSI storage systems, Nagios monitoring. CMMI training.

Consultant assignments including Motorola (Verizon FIOS project) IBM (Gillette – P&G, John Hancock, (2006-2007) SAP, Boston) and large government client,– (Apr. 2006 – Jan 2009) Sr. Systems Administrator in large data centers (1000+ servers) with all models of Systems and SAN & NAS (NetApp), SCSI, (Redhat, Veritas, clusters, Egenera Bladefame, Sun Solaris, IBM AIX, Hyperion, HP Proliant servers, Windows, EMC, RAID 1). Build new servers and update existing systems. helpdesk support. Configure VMWare ESX, LDAP, Oracle RAC, Storage and WebMethods for software engineering and QA used ticketing and inventory management system. Supported Lotus Notes, Windows XP migration, VPN Remote (Citrix) and on-site administration of data center and facilities management.

EMC Hopkinton, MA 2005-2006 - (consultant) Support engineers in corporate HQ. Build out infrastructure of 1000+ servers. Install VMWare ESX, GSX, Solaris, HP-UX, Linux (RedHat Suse), IBM AIX, Fiber channel adapter configuration, Nagios monitoring, configure Navisphere, Powerpath

Think Tank Systems. (consultant) Cambridge, MA customers included: Akamai Technologies (Hosting Data Center Tech), Suffolk Univ., NIS (2/2004 – 2005) (various other clients) Windows XP migration supported IT Data Center with 30 Sun systems, 45 Windows systems Windows 2003 Server. Project management. Data Warehousing. Support ABRA payroll and financial systems. Upgrade OS, MacOS 9.x, OSX VMware, AS-400 Operations support, Ghost image, WinInstall, support users, accounting systems and network ADIC tape systems Microsoft Exchange migration (2000 to 2003). Wrote and edited Shell scripts. Support Linux cluster, kickstart jumpstart server setup, StorageTek tape silos, and UNIX Sendmail, Veritas Volume Manager, Netbackup, HSM Hierarchical Storage Management, EMC software: TimeFinder, Brocade switches FreeBSD, RedHat servers, EMC Storage systems (Symmetrix, Clariion), Sun (Sunfire) V880, V440, V240, E6800, E10K setup & supporting Solaris 6,7,8,9,10

Window Book, Inc. Cambridge, MA (9/2003 – 2/2004) Desktop and server support, supported Cisco VOIP phone system. NetInstall, Windows XP, 2003 & 2000. IPX,SPX, Installed & configured Citrix server for remote users. Microsoft Exchange migration (5.5 to 2003). Access database management. Monitor systems with HP Openview. Upgraded desktops (2000 – XP, Office 2003). Ghost image Supported financial systems, firewalls, SOAP, Java system support, Linux Cisco IP Telephony.

Brigham & Women’s Hospital Boston, MA (3/2003 – 9/2003) Manage Sun servers, PC’s desktop support in research LAB. Veritas Volume Manager, Netbackup, administration. Supported multiple workstations in Lab environment. Wrote Perl Scripts to support project.

Certiviable Computer School Waltham, MA (11/2002 – 3/2003) Unix computer instructor. Teaching students Linux for career advancement. Wrote documentation for class. (part time consulting) Linux & Windows 2000 workstation setup in classrooms, MS SQL Server 2000 configuration.

MIT (Mass. Institute of Technology) and Harvard Medical School Cambridge, MA (5/2001 – 2004) part time Beowulf Cluster build – work with a lab at MIT (Project GNU) on building Linux cluster (Debian), AIX (4.33, 5.1) in Material Science Dept. Manage (part time consulting). Worked on wireless (802.11b) and GRID projects. Worked with Laboratory of Computer Science (LCS) and AI (Artificial Intelligence) Lab. Tested products, Art*Enterprise, etc. (part time consulting)

PerSe Technologies Cambridge, MA (9/2002 – 4/2003) Business Systems Analyst/Systems Administrator – Working at client sites - Cambridge Health Alliance. Integration of hospital billing/ accounting system on Sun Solaris/ Windows 2000/XP. Manage Access database & Excel files. Project management,. Peoplesoft, Oracle, Meditech Financial application, implemented HIPAA Privacy Standard Compliance. Tech support. Bilingual Customer Service- Spanish, Portuguese

Time Warner Cable Cambridge, MA (5/2001 – 8/2002) Install, configure, integrate Video on Demand (Sun Solaris 8, Unix, Win2000) servers (Starfire 4800), Informix – DB, IBM Websphere AIX (4 + 5) & Tivoli servers. for cable TV company. Travel around USA to various facilities to install SAN. Expert documentation for systems integration and project management. manage/support Unix (Linux) & NT servers for internet hosting company, backup systems (BRU), Wrote and edited Shell scripts. mail-servers (Sendmail) Perl scripts, CVS, Exchange 2000 configuring worked with Remedy Ticket system knowledge transfer.

Partners Healthcare System (MGH/DFCI) Boston, MA (10/99 – 4/2001) Unix Systems Admin II – In charge of multiple Unix servers running HP – UX, Sun Solaris (2.6,7,8) configured Veritas Volume Manager and Legato software, manage EMC Symmetrix & Clariion systems (SAN –Storage Area Network) support Oracle database, printers. Supported large Compaq HP Proliant and IBM NT servers. Trained systems personnel, workstation support. Setup SAN (storage area network) Supported Datagate (SeeBeyond) (Middleware) systems, UNIX Sendmail updated Java versions, wrote DR (disaster recovery) plan, installed patches and Y2K fixes, supported Sendmail servers. Cisco switches, DNS, security, mentored IS staff, worked with developers. This is a large conglomerate Hospital organization with 40,000 employees and 500+ IT folks and I was the only Unix Systems person.

Dept. of Correction - Mass. State agency. Boston, MA (2/99–10/99) Solaris System admin; consultant. Managed project involving Sun E6500 server and Oracle database. Configured optimized, and tuned server. Supported new Checkpoint Firewall server, Cisco QA, worked with developers, setup telecom/voicemail system, training of other IT staff.

Sun Microsystems Bulrington, MA(10/98-1/99)–Consultant - Manage Beta Program (Cascade/Samba) for Unix/NT interoperability product. Support developers, customers, workstations and field engineers, QA, developer/product support.

AER, Inc Cambridge, MA (9/97-10/98) (Atmospheric and Environmental Research) – support enterprise network of NT, Unix (Sun, SGI - IRIX) servers, workstations and clients. CAD, imaging support. Setup new Apache Web, Adobe Framemaker, and Netscape Suite Spot & Lotus Notes/Domino system 100+ users. Managed accounting system (Deltek). Managed telecom system, programmed voice-mail. Worked on version control (PVCS, CVS) software, IMAP, POP3, QA, product support, Red Hat Linux systems configuration.

Kronos, Corp 1997 contractor- Conversion of large CC-Mail to MS-Exchange System

Softbank Forums 1997 Cambridge, MA (Ziff Davis parent company) - managing entire east coast MIS function for 75+ employees. Built Windows NT 4.0 server and Novell NetWare server. Upgraded 35 users from Win 3.1-95 and setup new printers and faxes. Managed 2 Lotus Notes server and installed Cisco routers and other WAN and remotes access equipment.

BBN (Bolt Beranek and Newman) – Cambridge, MA (1996-1997) - setup and supported large Web-Farm with 300+ web servers in a hosting data center. Configured 25+ Cisco routers and designed the FDDI network with Intranet servers (Solaris, Unix and Windows NT). HP Proliant and Sun server support This was a very fast paced environment.

MFS Mass. Financial Services 95-96 Boston, MA 1200+ users Windows server and desktop support

CDI (Contractor) United Technologies (AOA) NYNEX Yellow Pages, Delta Airlines Boston, MA 1992-1995 Support 200 users on NT, Novell, Unix, AIX, Mac networks. HW/SW desktop/server support. . Managed accounting system (Deltek), manage AS400, HP-3000 systems, worked on telecom/voicemail systems, worked with barcode system for Fedex.

CSC, Corp, FAA. Contractor Renton, WA 1991-1992 LAN admin, Software QA- Worked at Northwest Mountain Region office of FAA. Supported update of networks and servers. OATS project. Also supported PC’s and LANS and US Army Corps of Engineers, Seattle office.

NASA –JPL (Jet Propulsion Labs) (1989-1991) – Voyager Mission served as the real time imaging analyst for the Neptune encounter 1989-1990. I worked with the Spacecraft team and was in charge of the system for the pictures from this blue planet.

McCormack and Dodge (Dun and Bradstreet Software) - Alpha Install Consultant Natick, MA 1987-1989 QA, product support, test large scale ERP SW.

Other employers- Boston University, Wang Labs, FAA, Cadence Design Systems.

Education

Northeastern Univ. Computer Information Systems. . Comp. Info Systems 1982-86

Boston Univ 1986-88

MIS courses including MCSE (windows cert. In progress) Various computer and Business mgmt courses towards degree.Harvard University Medical School – Disaster Recovery training and various IT coursesCambridge Computer Services – SAN-NAS trainingSun Microsystems – several Solaris Sys Admin courses Red Hat Linux training – 12/2001IBM Websphere with Linux (DB2) 2001SGI – IRIX training 1998Usenix/LISA – NT, UNIX courses 12/98MIT – Lowell Institute – LAN/WAN courses. 1996-1997Boston Networks User Group (BNUG) Run Training seminarsBoston Linux User Group – help run Installfests and monthly meetingsBoston Computer Society (BCS) Coordinate meetings and seminars GPS (Global Positioning System), Navigation - Coast Guard Certified

Professional memberships

Virtually Wired Education Foundation, BNUG, BCS, USENIX/SAGE, LISA

Community activities

Board of Director member of non-profits (National Space Society, Boston Networks Users Group, and others.

Volunteer experience

Telephone Pioneers of America, Setup networks in schools for Net-Day. Supported the Astronomy Day at the Museum of Science (Boston). Helped with the Planetfest in Pasadena,CA for the Planetary Society.

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