| Distance: | Resume alert | Resumes 1 - 10 of 1545 |
Customer Service & Accounts Specialist Professional
Columbus, OH
... • Created and maintained QA scorecards, audit reports, and performance dashboards to track agent accuracy and call quality over time. • Played a key role in calibrations and quality review sessions, ensuring consistency and fairness across ... - Dec 12
... • Created and maintained QA scorecards, audit reports, and performance dashboards to track agent accuracy and call quality over time. • Played a key role in calibrations and quality review sessions, ensuring consistency and fairness across ... - Dec 12
Efficient Administrative & Ops Professional with Clearances
Columbus, OH
... Customer Service Representative BMW Financial Services – Hilliard, OH May 2018 – February 2019 ●Supported customers with billing, title processing, and online portal issues. ●Handled data entry and resolved account discrepancies efficiently. Repair ... - Dec 11
... Customer Service Representative BMW Financial Services – Hilliard, OH May 2018 – February 2019 ●Supported customers with billing, title processing, and online portal issues. ●Handled data entry and resolved account discrepancies efficiently. Repair ... - Dec 11
Data Entry Roles
Hilliard, OH
... Core Competencies Data Entry & Validation KYC & Regulatory Compliance Client Documentation Review Digital Health & Therapy Data Platforms Due Diligence & Risk Monitoring Process Improvement & QA Support Banking & Financial Records Management ... - Dec 02
... Core Competencies Data Entry & Validation KYC & Regulatory Compliance Client Documentation Review Digital Health & Therapy Data Platforms Due Diligence & Risk Monitoring Process Improvement & QA Support Banking & Financial Records Management ... - Dec 02
Senior QA Analyst with 10+ Years Experience
Columbus, OH
... via HP ALM and Azure ADO. Validated mainframe transactions in Mcycle and maintained regression test suites. Collaborated daily with developers, BSAs, and business partners in Agile teams. Led defect triage meetings and mentored junior testers on QA ... - Dec 01
... via HP ALM and Azure ADO. Validated mainframe transactions in Mcycle and maintained regression test suites. Collaborated daily with developers, BSAs, and business partners in Agile teams. Led defect triage meetings and mentored junior testers on QA ... - Dec 01
Business Analyst with 5+ Years of SDLC Expertise
Columbus, OH
... Confluence and SharePoint to improvise team’s communication, content creation, documentation, and project management and ... comprehensive BRDs, FRDs, use cases, acceptance criteria, and gap analysis documentation to guide development and QA teams. ... - Nov 26
... Confluence and SharePoint to improvise team’s communication, content creation, documentation, and project management and ... comprehensive BRDs, FRDs, use cases, acceptance criteria, and gap analysis documentation to guide development and QA teams. ... - Nov 26
Technical Solutions Engineer & Platform Admin Lead
Columbus, OH
... completed QA and UAT testing for releases on the company’s main hub app, Adviceworks. • Owned the project on reducing the rate of NIGO in account transfers from 25-30% down to 5-10%. Performed RCA via tools like SQL, Tableau, and Docupace, and ... - Nov 21
... completed QA and UAT testing for releases on the company’s main hub app, Adviceworks. • Owned the project on reducing the rate of NIGO in account transfers from 25-30% down to 5-10%. Performed RCA via tools like SQL, Tableau, and Docupace, and ... - Nov 21
Senior Salesforce Developer
Columbus, OH
... as Salesforce AgentForce, collaborating with cross-functional teams including business stakeholders, architects, and QA. ... Managed and organized the content within the Experience Cloud community. includes creating and maintaining knowledge ... - Nov 19
... as Salesforce AgentForce, collaborating with cross-functional teams including business stakeholders, architects, and QA. ... Managed and organized the content within the Experience Cloud community. includes creating and maintaining knowledge ... - Nov 19
Independent contractor
Columbus, OH
... ● Leveraged Slack for effective communication and teamwork with content, product, and data teams to elevate the standard of AI prompt production and drive improved outcomes. EDUCATION Strayer University iCampus, Global Region — Criminal Justice ... - Nov 16
... ● Leveraged Slack for effective communication and teamwork with content, product, and data teams to elevate the standard of AI prompt production and drive improved outcomes. EDUCATION Strayer University iCampus, Global Region — Criminal Justice ... - Nov 16
Paralegal-Adjunct Office Administrator Assistant
Columbus, OH
... effectively communicating with the content designers, production staff, upper management and fellow colleagues regarding products and designs. Reason for leaving: Let go due to company decline 4/13 – 11/14 MASI Environmental Laboratories, Inc. – ... - Nov 14
... effectively communicating with the content designers, production staff, upper management and fellow colleagues regarding products and designs. Reason for leaving: Let go due to company decline 4/13 – 11/14 MASI Environmental Laboratories, Inc. – ... - Nov 14
Project Coordinator
Columbus, OH
... Accessibility QA Analyst 2017 - 2019 Managed accessibility projects through higher education courseware QA workflow. ●Ensured higher education products met Web Content Accessibility Guidelines (WCAG) standards. ●Analyzed and remediated workflow, ... - Nov 13
... Accessibility QA Analyst 2017 - 2019 Managed accessibility projects through higher education courseware QA workflow. ●Ensured higher education products met Web Content Accessibility Guidelines (WCAG) standards. ●Analyzed and remediated workflow, ... - Nov 13