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Columbus, OH
... Successfully led the implementation of the IT Service Desk project to streamline IT incident reporting and resolutions including IT support staff KPIs and user’s satisfaction survey. Responsible for ensuring problems are recorded in Service Desk ...
- 2017 Aug 20
Columbus, OH, 43232
... and Developer Developed custom forms and various applications for Audit, Risk and Compliance, Problem, Change, Incident Management modules using Javascript, CSS3, HTML5, JEXL, AJAX, XML web technologies Discover Publications, Columbus, OH ...
- 2017 Aug 14
Dublin, OH
... Proven track record of managing IT operations performance and the delivery of IT services leveraging ITIL processes (including Problem Management, Incident Management, Configuration Management, and Change Management). Team player, strong attention ...
- 2017 Aug 03
Columbus, OH
... Networking Systems September 2009- June 13, 2011 Multiple Honor Rolls Super Honor Roll Perfect attendances Walnut Ridge High School High School Diplomat September 2001 June 11, 2005 Graduated top 30% Achieved honor Roll Status thirteen Times. ...
- 2017 Jul 20
Dublin, OH
... support - 24/7 on Call Installed, configured & administered solution manager with connections to other systems like ChaRm, Incident and problem management activities in Solman and Enhanced with Netweaver7.0 Performed deployment of DS/IS, AWS cloud ...
- 2017 Jun 08
Lewis Center, OH
... Incident Management Initiating Service Delivery from Offshore and did PRODUCTION SUPPORT –L3. Client: JPMorgan & Chase. Period: Nov 2008 – Jan 2009 Project Name: Investment Management – P135 Role: Project Manager / Tech-Lead (onsite / offshore) – ...
- 2017 Jun 05
Columbus, OH, 43230
... NetVaulT, ARCMAIN Disaster Recovery Planning & Management SLAs and OLAs management ITIL Processes & Framework (Incident/Problem/Change/Release Management) IT Service Management Tools & Methodology (ITSM Remedy, Service Now) TARDIS / JIRA / ...
- 2017 May 31
Westerville, OH
... Second level incident case management for bank managers, tellers and financial advisors. Responsible for accurate problem identification, recommendation of system or design fixes, and resolution of P1/S1 tickets. Ensures information controls, back ...
- 2017 May 30
Columbus, OH
Gary Schmitz ** ***** ***** *****, *******, Ohio 43230 614-***-**** *********@*****.*** Summary Active management of team warehouse employees providing value added items responsible for performance, payroll, leadership, and quality. Sales manager...
- 2017 May 17
Hilliard, OH
... Leverage third party database integrations into customer acquisition business processes to validate customer data, mitigate risks and establish data governance standards/guidelines as well as mitigating cyber vulnerabilities. Conduct pre and post ...
- 2017 May 04