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Columbus, OH
... 2/16-7/16-United Health Care-Sr.Clinical Administrative Coordinator Customer service, critical incident reporting, investigation findings, substantiated information, assessments, diagnosis, case notes, notifications, waiver service plans, letters to ...
- 2017 Aug 30
Columbus, OH
... * Worked on the Trouble Tickets (Incident Management) * Assist with the troubleshooting, installation, and implementation of IT systems. * Resolving the incidents successfully with the proper solution in timely manner. * Develop and monitor ...
- 2017 Aug 27
Columbus, OH
... Successfully led the implementation of the IT Service Desk project to streamline IT incident reporting and resolutions including IT support staff KPIs and user’s satisfaction survey. Responsible for ensuring problems are recorded in Service Desk ...
- 2017 Aug 20
Columbus, OH, 43232
... and Developer Developed custom forms and various applications for Audit, Risk and Compliance, Problem, Change, Incident Management modules using Javascript, CSS3, HTML5, JEXL, AJAX, XML web technologies Discover Publications, Columbus, OH ...
- 2017 Aug 14
Dublin, OH
... Proven track record of managing IT operations performance and the delivery of IT services leveraging ITIL processes (including Problem Management, Incident Management, Configuration Management, and Change Management). Team player, strong attention ...
- 2017 Aug 03
Columbus, OH
... Networking Systems September 2009- June 13, 2011 Multiple Honor Rolls Super Honor Roll Perfect attendances Walnut Ridge High School High School Diplomat September 2001 June 11, 2005 Graduated top 30% Achieved honor Roll Status thirteen Times. ...
- 2017 Jul 20
Dublin, OH
... support - 24/7 on Call Installed, configured & administered solution manager with connections to other systems like ChaRm, Incident and problem management activities in Solman and Enhanced with Netweaver7.0 Performed deployment of DS/IS, AWS cloud ...
- 2017 Jun 08
Lewis Center, OH
... Incident Management Initiating Service Delivery from Offshore and did PRODUCTION SUPPORT –L3. Client: JPMorgan & Chase. Period: Nov 2008 – Jan 2009 Project Name: Investment Management – P135 Role: Project Manager / Tech-Lead (onsite / offshore) – ...
- 2017 Jun 05
Columbus, OH, 43230
... NetVaulT, ARCMAIN Disaster Recovery Planning & Management SLAs and OLAs management ITIL Processes & Framework (Incident/Problem/Change/Release Management) IT Service Management Tools & Methodology (ITSM Remedy, Service Now) TARDIS / JIRA / ...
- 2017 May 31
Westerville, OH
... Second level incident case management for bank managers, tellers and financial advisors. Responsible for accurate problem identification, recommendation of system or design fixes, and resolution of P1/S1 tickets. Ensures information controls, back ...
- 2017 May 30