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Customer Service Administrative Assistant

Location:
Columbus, Ohio, United States
Posted:
August 30, 2017

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RESUME

KATIE FIELDS

**** ****** ****

New Albany, OH 43054

(614) ***-**** – Cell

MISSION STATEMENT AND CAREER OBJECTIVE:

To portray an “I can, I will” attitude. I am in search of a responsible position utilizing my interpersonal, communication, and organizational skills to increase productivity and proficiency with a professional approach.

SKILLS AND EXPERIENCE SUMMARY:

Administrative assistant, receptionist, clerical, secretarial (15 years).

Customer service, PR, advertising, marketing, telemarketing, sales (16 years).

Medical/hospital/medical insurance (7 years).

Call center experience (6 years).

Communication with management, associates, clients, and administration (16 years).

Accounting, bookkeeping, financial expenditure budgets, payroll, A/P, A/R, taxes, reconciliation, deposits, cost coding, expense reports (14 years).

EDUCATION:

Ohio State University, Business Administration, GPA - 3.0

Columbus State Community College, Business Management, GPA - 4.0

Jonathan Alder High School, Business, GPA - 3.89

PROFESSIONAL EXPERIENCE:

7/16-Current-Mid City Lawn-Administrative Assistant

Administrative support to owner, accounting, bookkeeping, A/P, A/R, payroll, billing clients, job cost coding, expense reports, bank reconciliation, bank deposits, checks, statements, invoices, billing discrepancies, Workman’s Compensation, Certificates of Insurance, decision-making, prioritizing, communication, coordination, public relations, contracts, confidential information, human resources, personnel records, greet clients, compose correspondence, screen telephone calls and visitors, telemarketing, scheduling estimate appointments, attend meetings, word processing, spreadsheets, reports, errands, purchase office equipment, order supplies, contracts.

2/16-7/16-United Health Care-Sr.Clinical Administrative Coordinator

Customer service, critical incident reporting, investigation findings, substantiated information, assessments, diagnosis, case notes, notifications, waiver service plans, letters to members and authorized representatives, eligibility of members, benefits, claims, pre-natal, post-partum, diabetes, contact with members and providers, updating member information, ordering member ID cards.

9/14-1/16–Healthscope Benefits-Customer Service Representative

Medical insurance, contact with medical providers, doctors, nurses, hospitals, pharmacists, insurance brokers/agents and members for benefits, claims, premium payments, claim payments, refunds, prescriptions, formulary list, in-network, out-of-network, federal marketplace, contracts, effective dates, termination of coverage, eligibility, personal representative on file, tax credits.

10/91-9/14-Mid City Lawn-Administrative Assistant

Administrative support to owner, accounting, bookkeeping, A/P, A/R, payroll, billing clients, job cost coding, expense reports, bank reconciliation, bank deposits, checks, statements, invoices, billing discrepancies, Workman’s Compensation, Certificates of Insurance, decision-making, prioritizing, communication, coordination, public relations, contracts, confidential information, human resources, personnel records, greet clients, compose correspondence, screen telephone calls and visitors, telemarketing, scheduling estimate appointments, attend meetings, word processing, spreadsheets, reports, errands, purchase office equipment, order supplies, contracts.

7/90-10/91-Ohio State University-Administrative Assistant

Medical, administrative support to doctors, corporate executives, Vice-President, Eminent Scholar, decision-making, prioritizing, communication, coordination, public relations, confidential information, legal documents, personnel records, interview screening, national conference arrangements, greet clients, compose correspondence, screen telephone calls and visitors, international travel arrangements, international fax, international telephone calls, international correspondence, scheduling appointments and meetings, catering luncheons and social events, attend meetings, spreadsheets, reports, contracts, budgets, supplies, purchase orders, billing, expense reports, errands, purchase office equipment.

4/86-5/90-Ohio Department of Transportation-Account Clerk

Accounting, bookkeeping, payroll, A/P, A/R, billing, statements, invoices, billing discrepancies, job cost coding, state documents, administrative support, computer, spreadsheets, compose correspondence, Expense Reports, Mileage Reports, Weekly Reports, Federal I.D.#s.

5/83-4/86-John Cooley Company-Office Manager

Medical insurance for employees, Workman’s Compensation, Certificates of Insurance, accounting, bookkeeping, payroll, A/P, A/R, quarterly taxes, checks, bank deposits and reconciliation, billing, statements, invoices, billing discrepancies, subcontractor’s checks and payroll, federal and state documents, monthly draws, attend meetings, administrative support, computer, spreadsheets, Expense Reports, Mileage Reports, Weekly Reports, Federal I.D.#s, public relations, compose and type legal documents, contracts, handled legal matters, confidential information, personnel records.

7/77-4/83-Byer & Bowman Advertising-Media Buyer

Draft quarterly and yearly financial expenditure budgets for corporate approval, advertising, public relations, marketing, media, research, purchase radio, TV, newspaper, magazine, and outdoor for National City Bank - “our largest client and bank”, attend meetings with president, assisted by my secretary, billing discrepancies, purchase orders, communication with media reps covering Ohio, compose correspondence, ratings, audience, contact with National City Bank executives via meetings, telephone, and correspondence.

OFFICE EQUIPMENT:

Microsoft Office Suites, Microsoft Word, Microsoft Outlook, Microsoft Works, Excel, Quick Books, Timeslips, PowerPoint, Access, E-Mail, Internet, Windows, DOS, WordPerfect, Lotus, Macintosh, Apple, IBM-PFS, PC Write, WordStar, TimeLine, Wang, Digital DecMate, calculator, fax, printer, scanner, postage machine/meter, transcription machine, dictaphone.



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