High School Customer Service

*** ****** **** ***** **** Apt *

Columbus Ohio **228

Cell-Phone: 614-***-****

Email:**********@*****.***

Email:**********@*******.***

Abdoulaye Sy

Objective

To secure a position in the IT field related to Computer Networking, PC Component testing/ repair/ assembly or related.

Skill Summary

Hardware

Dell OptiPlex GX280, 620,755 and many more.

Built all, Install and solve any problems.

Fix TVs Sony, Samsung, Toshiba, Panasonic, Hitachi.

Operating System

Microsoft: Windows Vista, windows 7, windows 98, Windows XP (Professional Home) ME, 2000 (Professional Server advanced Server).

Applications

System Management: Hardware imaging, Flashing Motherboard, Installing Parts to the Motherboard, Software installations.

Information: Restore computers, Delete all information.

E-Mail Client: Microsoft Outlook 98, 2000, 2003

Experiences

Comnet: Contract April 03, 2017 to Present

Data Center Technician

Team Lead

Amazon Security clearance

Install cable pathway systems cable trays, cable racks

Pull Fiber optics Cables

Pull/Terminate/Test CAT 5/5e/6 communications cables

Test, troubleshoot, and document all test results of fiber cables. Understand, adhere to, and promote the Environmental, Health & Safety policies.

Able to read blue print of the site

Install and Dress mini racks

Install Rack bridges

Install switches and Routers to the bridges

Dress Breaks

Understand and able to read labels.

Understand how to use an fluke Network tester from the Main to Remote

Module # DSX-8000

DSCC: Contract February 1, 2017- March 31, 2017

United States Defense Supply Center Columbus

IT Technician Tier 1

Security Clearance

Imaging

Update Software

Replace Window 7 to Window 10, Thick or thin clients

Use VGA or Display-port for dual screens

Install keyboard, mouse, USB, and any other devices back to the ports

Test software and guide employees to retrieve unclassified information

Repair and Replace any defective parts

Team Fishel: Contract November 2, 2016- January 30, 2017

Data Center Technician

Amazon Security Clearance

Install cable pathway systems cable trays, cable racks

Pull Fiber optics Cables

Pull/Terminate/Test CAT 5/5e/6 communications cables

Test, label and document horizontal, backbone and other cables

Dress and route cable into telecommunications closets, modular furniture and other work areas.

Build out telecommunication and equipment rooms

Fire-stop various types of cable penetrations

Test, troubleshoot, and document test results for cabling Understand, adhere to, and promote the Environmental, Health & Safety policies.

Perform/prepare timely field reporting of asset usage as required

Perform other duties as needs arise

Baker Installations: August 2, 2016- September 30, 2016

Cable Technician-Contract

Run cable cords from the tap to houses or businesses

Lift, Drill, Wire, and Climb Ladders

Install Wireless Internet, Cable and Phone

Install Gateways, Modems, and Media players, and DTA’s

Program remote controls to the TV

Show great customer service

PCM: February 5, 2016-July 30, 2016

Image iPad, Tablets, and Laptops

Repair and build PC’s

Build small Servers

Remove Hard Drives

Delete files for Chase, Google, Yahoo and others

Teleperformance: March 2, 2015- January 30, 2016

Wyndham Reservation Call Center Representative. Professionally answer incoming phone calls from customers, acknowledge guests politely, and make hotel reservations for them according to wants and needs. Search the location asked for by guest. Reserve a room at the hotel they inquire about on the specific dates desired, if available. Also make sure all requested amenities are also listed in the reservation. Outbound and transferring calls to the actual hotel are also required at times to verify certain specific questions about each property that may differ at each location.

Safelite Auto Glass: October 6, 2014- March 1, 2015

Call Center professionally answer incoming phone calls, from customers, insurances and also shops.

Accurately enter customers’ informations, vehicle informations and glass loss informations into the database. Verify what kind of repair or replacement needed. Verify customer insurance coverage and deductible and schedule them to the closes shop for a repair or replacement.

Dex: April 01, 2014-October 3, 2014

Test Repair and failed monitors

Kodak, Planar, Acer, Dell, HP, LG and Samsung

Avnet Integrate: March 15, 2013 to March 03, 2014

Servers, Regular Sas, USI Sas, NVRM Sas and Hard drives

Assemble, Disassemble Severs, Absolute PCMs, IOXMs, and Carnagies PCMs, and IOXMs.

Assemble, Disassemble all Sas Cards Regular Sas, USI Sad and NVRM Sas Cards.

Test Severs

Repair Servers

Install hard drives

Delete hard drives files

Micro Center: October 02, 2011 to November 03, 2012

Build Computers

Wired Computers

Test Computers properly

Repair Computers and Servers, and TV’s

Build Severs, wired and Test

Installing Motherboard with the CPU, and Flash

Install Hard Drives, Video Cards, Card Readers, Ssd's, and opticals and many more.

Operating Systems in OS, LAT, Window 7, Window 8 Window Xp, Linux

Microsoft Desktop Operating Systems

Microsoft Network Operating System I

Microsoft Network Operating System II

Database Development

Linux System Administration

Introduction to Computer Programming in Raptor

Linux System Administration

Networking Application Services and Security

Wan Technology and Application

Problem Solving

Strong skills in MS Office 2003, 2007

Strong team working skills

Languages

English

French

Wolof

Fulani

Volunteer

Student Helper

Coach soccer for kids

Volunteer for International Festivals

Interest Activities

Computers

Upgrading Desktop

Routers and Switches

Help Others

Soccer

Education

ITT Technical Institute

Associate Degree: Computer Networking Systems

September 2009- June 13, 2011

Multiple Honor Rolls

Super Honor Roll

Perfect attendances

Walnut Ridge High School

High School Diplomat

September 2001 June 11, 2005

Graduated top 30%

Achieved honor Roll Status thirteen Times.

Achieved multiple Soccer Awards

Honor and Awards

Nominated for honor roll multiple times at ITT- Tech Institute and Walnut Ridge High School.

Nominated for Perfect Attendance at ITT- Tech Institute.

Captain of Walnut Ridge High School soccer team for three years.

Nominated for First Team All-City and First Team Central District in Soccer.

Nominated for Team/Coach's Awards, and Players Award in 2004 in Soccer.

Overall GPA at High school 3.02.

Overall GPA at ITT-Tech- Institute 3.14.

References

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate