Professional Summary

Seasoned bi-lingual IT support specialist, help desk & network engineer with 10+ years of success as the ‘Go to Guy’ for problem solving. Highly skilled in providing technical assistance and support related to computer systems, hardware, or software. Efficiently responds to queries, administers diagnostic programs, isolates problem, and determines and implements resolution.

Core Competencies

-Regional Director (Operation & Projects) IT, Low current, Telecommunication

-End to End Solution Architect

-IT & Telecommunication site manager

-IT Technical Project Engineer

-IT Technical Pre-Sales & Post-Sale

-Technical & Help Desk Support Engineer

-Supplier Relationship Management

-Technology Optimization

-Business development

-Help Desk Engineer

IT Technical Certifications & Training

-CCNA

-CompTIA A+

-CCNP (Routing)

-PMP (Motorola)

-Cisco VoIP

-CWLSS (Cisco Wireless LAN Support Specialist)

-SIP & IMS Signaling Protocol

-Sun-Solaris-10-SCSA Training Course (Essentials, Intermediate, Advanced)

Telecommunications Certifications & Training

-LTE (Air Interface & LTE/SAE Evolved Packet Core) Operation Training Course- 2009 (MOTOROLA UK)

-CP16-Intoruction to WIMAX 802.16E (MOTOROLA Training Course)

-Mastering WIMAX Signaling (MOTOROLA Training Course)

-WIMAX System Engineer (MOTOROLA Training Course)

-WIMAX Planning Primer (MOTOROLA Training Course)

-WIMAX Planning (MOTOROLA Training Course)

-MOBIL WIMAX Access Network Signaling (MOTOROLA Training Course)

-WIMAX Forum Core Network Engineer-Certified (MOTOROLA-UK)

-MAX207: AAA Subscriber Management

-MAX205: WIMAX Core Network Development

-MAX300: WIMAX Radio Link Performance & Parameters

-LTE System Engineering/E-UTRAN & E-UTRAN Operation (2009)

Career Highlights

FREE LANCER / IT SOLUTION SUPPORT / FREE LANCER JUNE 2016 – MAY 2017

REGIONAL OPERATIONS DIRECTOR INFORMATION TECHNOLOGY / LOW CURRENT & TELECOMMUNICATIONS- JEDDAH, KSA Al-Maalim international For Technology DEC 2015 – MAY 2016

Handle Service Business Management including end-to-end planning, financial management through project cost adherence, supporting sales activities, profit and loss accountability and leading, supervising and coaching all technical staff. Early customer engagement through due diligence of scoping and costing for service bids.

Customer Relationship Management including improvement of customer satisfaction and management of relationships with key customer contacts Operation Directors and Chief Technical Officer. Leads positive development of customer loyalty and proactive services. Continuous customer communication, periodic meetings and reporting. Act as the key interface for all high level customer escalations. Understanding the customer's commercial, operational and technology challenges and opportunities.

SITE MANAGER / TELECOMMUNICATION & IT & LOW CURRENT ICAD- “Innovative contractors for advanced dimensions’’ JUNE 2015 – DEC 2015

Responsible for Low current system, IT Network & Telecommunication Infrastructure Planning, Deployment, Operations,Telecommunications, Data Centers @ New King Abdul Aziz International Airport

IT SPECAILLIST FACO, Jordan SEPT 2012 – JAN 2015

* Monitoring and maintaining the computer systems and networks within an organisation in a technical support role.

* Working with customers/employees to identify computer problems and advising on the solution.

* Logging and keeping records of customer/employee queries.

* Analyzing call logs so you can spot common trends and underlying problems.

* Updating self-help documents so customers/employees can try to fix problems themselves.

* Working with field engineers to visit customers/employees if the problem is more serious.

*Testing and fixing faulty equipment.

* Installation & configuration of a company’s computer hardware operating systems and applications.

* Maintenance and monitoring of computer networks and systems.

* Diagnosing and solving hardware or software faults.

* Testing and evaluating new technology.

* Performing electrical safety checks on the company’s computer equipment.

* Responding to call-outs in a timely fashion.

* Training staff with IT related equipment.

* Recruit, train and mentor all IT staff members, developing teams and leaders to ensure that business value is maximized and IT goals are

Achieved.

* Plan and design IT systems architecture, operating platform and network systems infrastructure.

* Provide oversight for IT operations, support desk, service calls and escalated problem resolution

* Providing first line support to clients, by taking incoming phone calls and email Requests, monitoring the system events and alerts, managing all types of client requests in a very demanding and stressful environment taking into consideration standard business work processes and management principles while dealing with client requests to meet the strict SLA and first response.

4G SYSTEM ENGINEERING / IT DIVISION New Net Communication -Bahrain JAN 2012 - JUL 2012

*Exercise the same role * responsibilities already did with the previous employer due to company acquiring.

4G SYSTEM ENGINEER / IT DIVISION MOTOROLA INC OCT 2006 - DEC 2011

* Help put processes in place to maintain a stable network environment.

* Worked on the Trouble Tickets (Incident Management)

* Assist with the troubleshooting, installation, and implementation of IT systems.

* Resolving the incidents successfully with the proper solution in timely manner.

* Develop and monitor performance levels of software and hardware and evaluate, Recommend, and propose alternative methods of

Information processing.

* Provide responses to users in a timely manner

* Maintain hardware and software maintenance agreements to ensure integrity of Operations processes

* Supporting the end user remotely or personally on printer issues, windows issues, Network issues, outlook issues, password issues, login

Issues, application issues, Antivirus issues, software update issues, domain issues.

* Supporting the end user remotely and personally as per the situation Installation of OS, application software, deployment of software, disk

Quota management, installation and configuration of hardware devices, managing system updates and printers

Restoring data and scheduling backups, system failure troubleshooting,

* Trouble shooting the TCP/IP Connectivity problems between Workstations

*Establishing with different operating systems clients (XP, Vista, Win 7, Win 8, Win 10)

* Setup server, workstation and Network Service Hardware and Software

* Follow up to ensure issue resolution and customer satisfaction

TECHNICAL SUPPORT ENGINEER / COMPUTER CENTRE AL – ZAYTOONAH UNIVERSITY Oct 2000 – Oct 2006

*Strong analytical skills and ability to think outside the box.

* Perform root cause analysis on support incidents

* Work on Help Desk tickets that come in via phone or email

*Fully supporting, configuring, maintaining and upgrading corporate customer’s networks and in house servers

*Installing and integrating new server hardware and applications

*Keeping an eye out for needed updates

*Installing network and computer systems

*Maintaining, repairing and upgrading network and computer systems

*Diagnosing and fixing problems or potential problems with the network and its hardware, software and systems

*Monitoring network and systems to improve performance

*Keep an eye out for needed updates

*Support and administer third-party applications

*Ensure network security and connectivity

*Monitor network performance (availability, utilization, throughput, and latency) and test for weaknesses

*Set up user accounts, permissions and passwords

*Resolve problems reported by end user

*Define network policies and procedures

*Specify system requirements and design solutions

*Research and make recommendations on server system administration

JUNIOR OPERATOR / COMPUTER & NETWORK DEPT. SAFEWAY Sept 1997 – May 1999

* Installation and troubleshooting PC’s for all Group computers

*Installing and troubleshooting hardware peripherals like printers, photocopiers and switches.

*Deployed updates, service packs & hot fixes using windows update (manual and scheduled automatic updates).

*Installation and troubleshooting of Lotus Notes and other mail applications.

*Performed upgrades, installation of software and drivers and essential desktop troubleshooting.

*Installation and administration of application software’s (office, Antivirus, Adobe).

*Installation of Servers and Network Main Cabinets. Within a customer focused, multi-site environment, maintaining the delivery of *IT services and technology projects. Up-to-date on IT developments

*Network connectivity, TCP/IP configuration.

*Manage user rights and permissions, file and folder permissions on computers and servers.

*Installation and troubleshooting Servers and firewalls.

*Perform automatic and manual backups for the servers.

*Prepare the infrastructure and the design of the Group Companies network.

*Manage multiple sites system flow.

*Manage Helpdesk flow of work.

*Coordinate with Group IT manager on all IT Dep. Issues.

*Troubleshoot all mail issues (Lotus and other mail applications).

Leadership Training Courses

-Conflict Management & Resistant Work Stress

-Problem Solving & Decision Making

-Team Building

-Communication Skills

-Personal Strength

-Key Performance Indication Management

-Personal Styles

Low Current System

-Access automation

-CCTV

-Access control

-Attendance Management system

-Auto-gate & barriers

-Card printing solution

-Smart cards

-Security & Surveillance

-IDAS

-3D Bio-script attendance system & Wave & Vein attendance system

-Master clocks

-IPTV technology

-Information Kiosks

-Touch & touch-less access control system

-Live Scan & finger print system

-Mobil biometric devices

-Parking System

-NVR & DVR

-Data Network Solution

-Plate recognition

-Fire Alarm System

-Public Address

-Auto gates

-Trolley management system

-Car park guidance system

-Operation & Control room

-Conference room with video conference

Education

Bachelor Degree – Computer Science Al-Zaytoonah University; Jordan

Languages

Fluent in English and Arabic

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