Sahir Safi

**** ***** ***** **, ********, Ohio **223 704-***-**** ac1w49@r.postjobfree.com

CAREER PROFILE:

IT professional, with B.Sc. Computer Science & Master in Business Administration, having 20+ years of international experience in managing and delivering complex IT projects. 360 degrees knowledge of all IT operations with strong project management experience in business automation and systems implementation. Having functional expertise in various industries including aviation, education, insurance, retail, engineering and construction.

Having worked with Government entities like Dubai Aviation Engineering Projects & American University of Sharjah has enabled me to build my leadership skills to lead a team who can deliver world class technologies that meets Government vision and strategy. CAREER HIGHLITES:

Achieving full optimization and automation of business processes during my 12 years in Dubai Aviation Engineering Projects. Building the IT infrastructure from ground up and managing support staff, applications team, and compliance & governance team. Accountable for meeting internal and external stakeholders’ requirements by implementing international standards in the areas of Service Level Agreements, feasibility studies for budgets and Total Cost of Ownership, strategy development, Project Management, and IT security.

Implementation of ISO 20000 Service

Management System (SMS).

Implementation of ITIL v3.

Implementation of ISO 27001

Information Security Management.

Implementation of PMWeb for Project

Management.

Implementation of BIM Building

Information Modeling.

Implementation of Primavera P6

Scheduling.

Implementation of HR & Employees

Performance System.

Implementation of MS SharePoint.

Implementation of Service Desk Plus

from ManageEngine for Ticketing & Asset

Management.

Implementation of iDashboards for data

visualization.

Implementation of company public

Websites.

Implementation of the company intranet

portal.

IT Strategy creation, and execution.

Implementation of KPIs Measurement,

Analysis & Reporting.

PROFESSIONAL EXPERIENCE:

DAEP (Dubai Aviation Engineering Projects), Dubai UAE (Apr. 2005-May 2017) DAEP is responsible for the planning, construction, renovation and infrastructure works of airports and airport facilities within Dubai

IT Manager

Twelve years IT Operations Manager, IT road map, including costing and annual budgeting. Main Achievements:

Managed successful design & implementation of Datacenter project including connection components for (3) remote offices hosting more than 35 servers for Exchange, Oracle, MS SQL, SharePoint, AD, DNS, DHCP, Webservers, Primavera P6, NAS, SAN, and Security.

Managed successful design & implementation of Systems Automation project including CMS, PMWeb, BIM, MDM, & iDashboards for data visualization.

Successfully led the implementation of the IT Service Desk project to streamline IT incident reporting and resolutions including IT support staff KPIs and user’s satisfaction survey.

Responsible for ensuring problems are recorded in Service Desk System and solutions are updated by responsible technician.

Lead the team of administrators to maintain and deploy Windows, Virtualization, Core MS infrastructure services and related technologies to improve the service level agreements.

Monitor, report, and maintain the SLA for services and maintain efficient and cost-effective services.

Manage capacity, availability and performance of all systems.

Ensures that all processes and documentation are adequate and effective to meet specifications and audit requirements. Responsible for Skill and career development of the team. Ensure permanent cross-training and

Knowledge sharing between team members thus increasing productivity and minimizing dependency on key resources.

Management of support vendors and consulting contractors.

Motivate staff for optimum output in terms of service, quantity and quality of work done.

Proactively manage the quality of service provided by the team. Manage delivery of services within agreed time and cost estimates.

Management reporting – formal weekly reporting to Top Management.

Manage assigned projects within agreed timescales and cost estimates (PMWeb Project Portfolio Manager).

Budgetary planning and monitoring of expenditure as per budgets.

Implementation/resolution of Audit issues to agreed timescale within ISO20000 & ISO27001 standards.

Achieved efficient data and disaster recovery plan to insure business continuity under any circumstance.

Secure environment from threats and intrusion (external and internal) by developing proper data access policies and controls.

American University of Sharjah, UAE (May 2000 – Feb. 2005) AUS is a member of AAICU (Association of American International Colleges and Universities), a leadership organization of American international universities. Library IT Manager

Five years IT Applications and Systems Manager.

Main Achievements:

Increased library staff efficiency and students material circulation process by implementing the new library system. I have also introduced the RFID concept which allowed self-service of check in/out of books and resources in the library without staff intervention. Finding and tracking lost books and materials was also easy using the same RFID concept and hand held devices.

Provided a solution to reset public workstations to original configuration when restarted which enhanced consistency and security.

Initiated the idea of the need to introduce a print management solution across the University to reduce paper and cartridge cost by assigning monthly free printing quota and chargeable thereafter. This idea appealed to higher management and was implemented immediately.

I have developed a web application for the Archiving department, the final product contained enhanced features that made the software appealing and useful to use for many years. Qatar General Insurance & Re-Insurance Co. Dubai, UAE (Mar. 1999 – May 2000) A leading insurance company with main office located in Qatar and branch offices in Dubai, Algeria, and Jordan.

IT Systems/Software Engineer

Headed the overall IT operations and controls in line with company objectives. Main Achievements:

Improved company IT environment by communicating IT policies, procedures, and best practices to top management and employees.

Managed IT related activities to an acceptable level of risk by maintaining solid problem solving skills, business skills, and team management skills.

Delivered a complete business & functional analysis for the company online portal, ERP, and business applications to serve Motor and Marine insurance activities. EDUCATION AND PROFESSIONAL DEVELOPMENT:

Master of Business Administration (MBA), Port Jefferson University USA (2004) Bachelors of Science in Computer Science (B.Sc.), Texas College USA (1993) Microsoft Certified (MCP, MCSA, MCSE)

ITIL v3 Foundation

Project Management Professional, PMP v5 PMI Methodology Member of ISACA-Information Systems Audit and Controls Association In process of completing Salesforce CRM implementation & administration Training

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