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Resumes 61 - 70 of 130 |
Schaumburg, IL
... 6.If disconnected repeatedly, reconnect with the user through mail or chat and resolve their query. 7.Following up with the technical team for issues and updates. 8.Preparing daily, weekly as well as monthly Log of queries and reporting to concern ...
- 2019 Sep 05
Naperville, IL
... Created different types of reports like list reports & cross tab, drill trough and chat reports using Cognos 10.1 Manually modified the user defined SQL in Report Studio to tune and/or to write complicated reports. Used Framework Manager for model ...
- 2019 May 11
Elk Grove Village, IL
... - Effectively communicate via phone, website chat, text, and email with my clients - Experience being the executer of sales processes from lead generating to closing the sale - Top Producing Broker at RE/MAX Action since 2009 with over 330 closed ...
- 2019 Jan 29
Schaumburg, IL
... help module (chat, call and email) to other consuming business applications to use within their application (business partners include mutual funds, Statefarm health, Statefarm agents and Statefarm bank) project used agile project methodology. ...
- 2019 Jan 13
Bolingbrook, IL
... Maintain service level, incoming and outbound calls, as well as supporting chat customer support and collection’s department when need. Maximize core metrics such as FCR, Quality, Application conversion, and Availability. Run production reports and ...
- 2018 Jul 13
Aurora, IL
... Researched, documented, developed, and led award-winning solutions for integrated networks managed by Alcatel-Lucent, Qualcomm, Sprint and third party vendors for next generation solutions including Qualcomm-Chat (Q-Chat) and Operations Maintenance ...
- 2018 Jun 28
Glendale Heights, IL
... Provided support for end users Improved customer service by 25% by assisting the customer with technical issues via email, live chat Remotely access and telephone.Reviewed support cases for technical and troubleshooting Accuracy HUAWEI TECH May 2015 ...
- 2018 Jan 11
La Grange, IL
... Created and managed chat and phone sales team oOver 6 months of implementation, the sales via chat and phone equaled the standard web checkout sales Using Magento Order Flow Management and some customizations, improved fulfillment times and ...
- 2017 Nov 03
Glen Ellyn, IL
... Direct the work of associates, including performance management, hire and fire responsibilities Unit Manager- Escalation Team 2012-2015 Developed and implemented chat functionality. Decreased escalated call volumes by 15%. Managed business level ...
- 2017 Sep 27
Des Plaines, IL
... Beside outlook, using Hip chat, AWC and Webex(video conference) for maintaining instance audio and video communication among the team members. PROFESSIONAL EXPERIENCE: Deluxe Corporation February 2016 – April 2017 Wausau Financial System (WFS), ...
- 2017 Sep 26