RICHARD T. TAYLOR H 708-***-****

*** ********** **. ***********, ** 60440 ac588j@r.postjobfree.com

DIRECTOR INSIDE SALES/CUSTOMER SERVICE MANAGER

PROFESSIONAL EXPERIENCE:

Call Center Executive with several years in high - volume service in a customer service and sales environment. Very skilled in start –up call center involving hiring and training. Experience includes supervision up to 150-1200 supervisory support. Several years’ experience of Vendor Management, Project Management, CRM and Workforce Management. Thorough knowledge of the latest dialer technology to include; resource desk, CRM, Cisco, ATT, Fiber Optics, and VOIP applications. Experience with direct B2B, B2C inside sales, outside B2B sales and online advertising sales, with an emphasis in SEO. Created sales strategy, outlined need analysis, and developed sales goals. Strong ability to develop high achievers. Successfully managed sales teams that resulted winning business in several industries. Proven track record for exceeding company goals, and winner of many quality awards such as JD Powers.

EMPLOYMENT:

08/15 – 02/2017 Stericycle Inc

Regulated waste service trusted by health professional and commercial businesses.

Inside Sales Executive: Communication Solution

Primary functions are to secure new client revenue. Maintain relationships with current and new customer base. Introduce new communication solution products. Accurately forecast monthly sales. Support all marketing campaigns and execute sales strategy. Establish and maintain a productive pipeline to meet monthly sales quota. Create sales presentation via webinar for healthcare and commercial products.

Maintain and update lead base in salesforce.

Exceeded daily and monthly productivity goals.

Exceeded sales quota on a consistent basis.

Exceeded sales quota for three products.

02/14 – 08/15 Enova Financial - International lender

Online lender helping hardworking people fulfill their financial responsibilities.

Sales and Support Manager: UK Customer Support

Primary function to maintain and increase production for three loan products for the United Kingdom. Supervision of 35 -50 front-line customer support representatives and Team Leader. Maintain high quality for post and live coaching to my immediate team. Maintained 2-3 employees of the month 10 out 11 of the last months of my 1st yr. Promoted 4 representatives within my 1st year. Implement all current compliance changes mandated by FCA and Enova procedures. Maintain service level, incoming and outbound calls, as well as supporting chat customer support and collection’s department when need. Maximize core metrics such as FCR, Quality, Application conversion, and Availability.

Run production reports and distribute to upper management.

Oversee and or support department incentives.

Richard Taylor page 2

Support customer first initiatives by resolving customer escalations.

Create website trouble tickets to resolve customer technical problems.

05/2011–02/14 Capital Payments

Leading provider of electronic payments solutions.

Director of Inside Sales- Business 2 Business

Primary function to maintain and increase production for the inside sales team,

while supporting all Partner relations for old and new business. Supervision of 25 front-line sales representatives and 150 plus independent Partners. Implemented sales strategies for all sales campaign, while identifying opportunities to maximize, streamline all processes. Maintain correct revenue for all Partners and third party Agents.

Successfully increase production for all sales representatives within the first week.

Maintained over 76 percent of total sales goal

Assigned all incoming leads to the correct organizations.

Prepare all daily and weekly revenue reports.

12/06-05/11 DialAmerica Marketing Inc,

Oldest and largest marketing firm.

Assist. Branch Manager - Business 2 Business

Maintain and managed all call center operations, which would include all production as designed for specific programs and sales objectives. Supervision of 60 front-line sales representatives. Implement and developed B2B branch, creating and implemented all sales strategies for all current and new client programs.

Monitor and maintain world class quality for all programs.

Conduct active and post one on one coaching.

Maintain recruiting and interviews weekly.

Load predictive dialer with daily leads.

Prepare daily and weekly shift reports.

06/ 06 – 02/07 Wells Fargo Home Mortgage

Rated number one retail lender 14 years to date.

Sales Manager:

Maintain and managed monthly sales revenue as designed for specific

programs and sales objectives. Actively involved in developing new incentives

procedures for prime and non-traditional prime customers. Supervision of 5 Loan Officers. Manage and maintain monthly revenue volume and units to profitability. Made client visits to

secure new applications. Attend closing as designated by customer needs.

Manage Loan Officers.

Maintain all production as producing manager.

Maintain and effectively acquires Realtor base.

Prepared client documentation for closing.

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03/04 – 06/06 Household Finance Corp

Giving you the credit you deserve for over 125 years

Sr. Account Executive:

Secure and service all HFC customer base products.

Maintained, proposal new and current customer applications.

Efficiently resolve all customer inquiries apply payments, up to and including cash advances. Provide world class customer service to all current and new HFC customers.

Maintain and meet all production goals weekly and monthly.

Exceed auxiliary optional insurance products.

Maintain quality tracker accuracy to 100% on all closings.

Relief BSM for home and off sites HFC/Beneficial branch.

05/02-03/04 Universal Financial Group INC

A Mortgage Bank with your financial solutions.

Sales Manager: (Supervision of 5 Loan Officer and 10 lead generator’s)

01/00– 03/02 Sprint PCS, Bolingbrook, IL

A multi-billion-dollar wireless provider of nationwide wireless and data products.

Customer Care Manager/Business Services: (Supervision of 350 -1200)

1999– 2000 The Marvel Group, Chicago, IL

A Masco Co. 100 Million-dollar office furniture manufacture in Chicago since 1946.

Director of Customer Relations (Supervision of 7 departments, maintain monthly 3-4 million)

1997– 1999 Ameritech Cellular (Verizon Wireless) Elgin, IL

A division of Bell Atlantic. The nation’s largest wireless provider, winner of JD Power 5 years consecutive.

Billing Customer Service/B2B Sales Manager: Supervision of 25 direct associates)

EDUCATION: Vandercook College of Music, Bachelor of Arts Music Education.

Licensed in Life and Health Insurance.

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