Customer Service Project

Madhavi Kamalanabham

*******************@*****.*** 408-***-****

Professional Summary

Experienced in Manual and Automation testing

8+ years in Leading Test Teams

Experienced in Ecommerce and Financial Domain

Experienced in Selenium (Front End automation) and Rest Assured (API automation)

Experienced in Mobile and Desktop applications

Experienced in Functional and Non-functional testing(Security and Load / Performance testing)

Experienced in Resource allocations and project management

Experienced Agile(Acceptance test driven development)-ATDD and Scrum Methodology,

Experienced in conducting Sprint retrospectives, Facilitated and participated in sprint planning and backlog selection, and Product Demos

Experienced in User acceptance testing (UAT) and System Integration testing (SIT).

Experienced in Back end testing ( SQL, NoSQL and Web services (API’S)

Experienced in End to End testing

Knowledge of AWS

Experienced in Security, Performance, Functional and Accessibility testing domains

Experienced in Continuous integration and Continuous development (CI/CD)

Educational Qualifications:

● Master of Technology (M Tech (Information Technology))

● Master of Business Administration (Information Systems)

● Bachelors in Computer Sciences-Osmania University

Professional certifications:

Oracle Certified Java Programmer

Current and Previous Employers:

Sears Holdings Management Corp

Cubes Technology Solutions (

Cognizant Technology Solutions

Indus Software Solutions

Technical Skills:

Operating Systems: Windows, UNIX, IOS

Test Management and Defect Tracking tools: HP Quality Center, JIRA, Test director, Bugzilla, Test link, Rational Clear Quest, Trac.

Automation Tools: Selenium Webdriver, Maven, GIT, Jenkins, Testng, RestAssured

Database: SQL server 2005, MySQL, Dbvisualizer, Mongo DB (NOSQL)

API Testing tools :Soup UI, Rest Client, RestAssured (for API Automation)

PROJECT EXPERIENCE SUMMARY

1. Project: Member Services Portal

Duration: April 2016- Till date

Company: Sears Holdings Corporation.

Hoffman Estates, IL

Projects Description:

Member services Portal (MSP): Customer service application handles Post order operations-(Returns, Cancellations sales adjustments) and order placement tool for customer service agent.

Roles and Responsibilities: Project Lead

Prepared Test Plans and Test strategy documents

Involved in System integration testing and UAT testing

Prepared Automation traceability matrices

Provided Test estimates and Project estimates.

Managed resources and provided budget estimates.

Involved in Web application testing.

●Involved in Web API testing using RestAssured automation framework

●Involved in Automation scripting using Selenium Webdriver

●Worked on GitHub, Jenkins, Maven, TestNG

●Worked on CI/CD

● Automation Frameworks designing, Scripting and Maintenance

Tools and Technologies: Java, J2EE, EJB, Websphere, XML, test link, JIRA, Selenium Webdriver, Maven, Splunk, GITHUB, Jenkins, TestNG

2. Project Name: Shopsears, Online testing

Duration: April 2013- April 2016

Company: Cubes technologies INC

Client: Sears Holdings Corporation.

Hoffman Estates, IL

Projects Description:

Shopsears is a Mobile/Digital POS system used in Sears stores and also worked on IBM Surepos700 Register.

Online Testing: Tested Ecommerce shopping sites, www.Sears.com and www.Kmart.com.

Roles and Responsibilities: Test Lead

Prepared Status reports

Prepared Test Plans for System testing and UAT testing

Prepared Automation traceability matrices

Provided Test estimates, Project estimates.

Managed resources and provided budget estimates.

Involved in mobile application testing and web application testing

●Worked on hardware testing(sleds used for Payment cards- IPC sleds Verifone for EMV sleds)

●Worked on the migration project of Magnetic stripe Cards to EMV chip technology

●Worked on POS register testing using EMV sleds

●Tested Shopping Carts, Search,OMS, Loyalty services, promotions, deals, coupons and rebates

●Involved in Web API testing using RestAssured automation framework

●Involved in Automation scripting using Selenium Webdriver

●Worked on GitHub, Jenkins, Maven, TestNG

● Automation Frameworks designing, Scripting and Maintenance

Tools and Technologies: Java, J2EE, EJB, Websphere, XML, Test link, JIRA, Selenium Webdriver, Maven, GITHUB, Jenkins, TestNG

3) Project Name: Customer driven evolution

Duration: April 2012- March 2013

Client: Statefarm bank www.statefarm.com/bank

Bloomington, IL

Project Description: Providing the online help module (chat, call and email) to other consuming business applications to use within their application (business partners include mutual funds, Statefarm health, Statefarm agents and Statefarm bank) project used agile project methodology.

Roles and Responsibilities: Automation Test Lead (5 member team onsite team and 6 offshore team)

●Coordinated Performance testing activities

●Onsite-offshore Coordination

●Involved in Regression testing

●Involved in designing Regression suites

●Involved in Security testing

●Prepared an Exploratory testing plan and coordinated Exploratory testing activities

●Involved in Multi browser testing (Chrome, Firefox, IE and Mac (Safari)) and Multi operating system testing

●Involved in Defect triage meetings

●Worked on ATDD Testing Approach (Agile Methodology)

●Prepared UAT Plans and Coordinated UAT testing with various business partners

●Prepared in Production Functional checkouts(implementations) Plans

●Coordinating the Automation testing activities.

●Used Agile and Scrum Methodology, Facilitated Sprint retrospectives, participated in sprint planning and backlog selection, and Product Demos.

●Experienced in testing with different mobile carriers

Tools and Technologies used: Java, J2EE, EJB, Websphere, HP QC (Quality Center),SQL Server 2005, Trac and JIRA, UNIX (Putty Tool).

4. Company Name: Cognizant Technology Solutions (Bangalore & Hyderabad)

Project Name: Online Trading

Duration: July 2006 - Oct 2009

Client: E*TRADE FINANCIAL CORP www.etrade.com

Project Description:

E*TRADE FINANCIAL is one of the frontline online brokerage companies diversified into various financial services

Trading & Investing

Retirement & Planning

Banking & Credit cards

Employee Stock Option

Involved in the Regression, new product enhancement testing, and testing of Change Requests

Website testing, Mobile application testing on BlackBerry, IPhone, IVR testing

Projects done were Stop limit Project, Offer fulfillment projects

Roles &Responsibilities: Senior QA and QA Lead (Associate)

●Coordinated, Scheduled and implemented the testing phase for new instances as well as upgrades to existing instances.

●Coordinated the efforts of various teams and client personnel to complete tasks

●Worked on Troubleshooting and problem solving for resolving bugs and issues reported by the clients

●Prepared Test Strategy, Test plan, Test closure reports, Metrics reports.

●Prepared Regression testing suites

●Involved in testing of Change Requests

●Involved extensively in User Acceptance Testing (Manually and through running Selenium Automated scripts) and wrote UAT Plans.

●Was responsibility for ensuring procedures and processes (including escalations) are followed to effectively achieve predefined metrics.

●Ensured that all versions of products are collated and that only the most recent version is the version that is used and assured. That all other versions are stored for reference purposes

Technologies and Tools: Java, J2EE, EJB, Websphere, Mainframe, HP Quality center, Keynote Device anywhere ( IPhone and blackberry), UNIX (Putty Tool).

5. Company Name: Indus Software Solutions

Project Name: User Manager

Duration: Dec 2002 - July 2006

Client: Scriptmate.com

Project Description:

ScriptMate User Manager is a secured user management program that is capable of handling unlimited users. It provides an easy admin interface for administering users and configuring the preferences. User Manager allows securing ASP pages on your site with the help of its proposed security model. Features like Multiple Login, Password protection and Blocked Emails help in providing security. The payment system provides an easy way to charge members of the site

Role & Responsibilities: QA and QA lead

Manual and Regression test case execution,

Bug/Issue reporting and tracking using MS-Excel sheets

Executed the manual test cases to test the different functionalities of the application

Written Winrunner scripts for Automation test suits

Uncovered the high severity issues in the application

Technologies and Tools: ASP.NET, JavaScript, Visual Interdev, Windows XP, SQL Server 2000 MS-Access, Test director, Winrunner 7.6

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