Engineer Customer Service
Resume:
MUHAMMAD IBAD SIDDIQUI
https://www.linkedin.com/in/m-ibad-ur-rehman-siddiqui/
*******@*******.***
Hands-on experience in network engineering, administration, and troubleshooting. Configured and maintained routed WAN networks. Excellent communication skills with the ability to interface at all levels. A team player who also can work well independently.
EDUCATION AND CERTIFICATION
Master of Science in Information and Technology 2017-2018
Loyola University Chicago
Bachelors of Science in Telecommunications 2011-2014
Sir Syed University of Engineering & Technology
Cisco Certified Network Associated (CSCFOI2981931) 2016 Active
ITIL Foundation 2017 Active
EXPERIENCE
SUMMARY
Networked environment consisting of CISCO Routers and Switches.
Troubleshooting, monitoring and support of Network system (LAN and WAN)
Configuring protocols such as RIP V1/V2, OSPF, IGRP, EIGRP and SPANNING TREE
Setting up Serial and Ethernet Interfaces
Knowledge of OSI 7 Layer Model, TCP/IP, DNS, DHCP
F5 Load Balancing GTM
Monitoring of sites U2000 I Manager, Solarwinds, MRTG
Hands on experience of terminus software
Fiber optics Giga passive Optical networks Gpon project
Handling of Optical line terminal (OLT) and Optical network terminal (ONT)
Multiplexing Techniques DWDM
Technology GSM, CDMA, WCDMA Wireless concepts
Proficient in MS office,Outlook,Office 365
MULTINET OPTIX Jan 2016-Dec 2016
Technical Support Engineer
Provided technical support; assisted users facing network problems. Performed advanced troubleshooting, diagnostics and provided solutions to network failures
Managed installation, configuration of an equipment in IT architecture of organization. Configured IT, LAN/WAN elements and held the responsibility of maintaining and monitoring the performance of the network.
Managed the Operations of the project shift Incharge on GPON Project Fiber to the home FFTH and FFTP
Provided support to the team for the Tracing of fiber cut through OTDR and giving the directions to the Fiber team about the infra of the fiber
Decreased customer complaints by 20% by participating in the team, cross-divisional and technical forums. Provided support for end users
Improved customer service by 25% by assisting the customer with technical issues via email, live chat Remotely access and telephone.Reviewed support cases for technical and troubleshooting Accuracy
HUAWEI TECH May 2015 –Dec 2015
WAN/Support Operations Engineer
Upgraded and Downgraded of 4G BTS sites SW and HW levels.
Assisted Field Engineer and NOC on BTS/NodeB integration,operation and fault resolution
Inspected of sites 2G,3G,4G card's & Antenna installation. Monitoring of Sites through software U2000 I manager
Macro/Small Cell Design/In Building design, including antenna selection and placement, utilized knowledge of GSM, LTE, CDMA
Solved General network problems troubleshooting and resolution.
Prepared and maintain BTS project competence,process,and documents for deployment.
Support provided to customers for O&M of RAN Network elements,including competence transfer
TELECOMMUNICTIONS PRIVATE LIMITED Oct 2014-Dec 2014
WAN /FIELD Operations Engineer
Worked on three different departments of the company transmission, wireless local loop, switching.
The main task is to observe the operations and the heresy of the systems and working dimensions.
Supported the infrastructure strategy reviews and development by migrating SAN Switches and F5 GTM 8900's to various Data Centers for peak utilization the majority of traffic.
REFERENCES
Will be furnished upon request
Green card holder, no work authorization required.
Contact this candidate