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Engineer Customer Service

Glendale Heights, Illinois, United States
January 11, 2018

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Hands-on experience in network engineering, administration, and troubleshooting. Configured and maintained routed WAN networks. Excellent communication skills with the ability to interface at all levels. A team player who also can work well independently.


Master of Science in Information and Technology 2017-2018

Loyola University Chicago

Bachelors of Science in Telecommunications 2011-2014

Sir Syed University of Engineering & Technology

Cisco Certified Network Associated (CSCFOI2981931) 2016 Active

ITIL Foundation 2017 Active



Networked environment consisting of CISCO Routers and Switches.

Troubleshooting, monitoring and support of Network system (LAN and WAN)

Configuring protocols such as RIP V1/V2, OSPF, IGRP, EIGRP and SPANNING TREE

Setting up Serial and Ethernet Interfaces

Knowledge of OSI 7 Layer Model, TCP/IP, DNS, DHCP

F5 Load Balancing GTM

Monitoring of sites U2000 I Manager, Solarwinds, MRTG

Hands on experience of terminus software

Fiber optics Giga passive Optical networks Gpon project

Handling of Optical line terminal (OLT) and Optical network terminal (ONT)

Multiplexing Techniques DWDM

Technology GSM, CDMA, WCDMA Wireless concepts

Proficient in MS office,Outlook,Office 365

MULTINET OPTIX Jan 2016-Dec 2016

Technical Support Engineer

Provided technical support; assisted users facing network problems. Performed advanced troubleshooting, diagnostics and provided solutions to network failures

Managed installation, configuration of an equipment in IT architecture of organization. Configured IT, LAN/WAN elements and held the responsibility of maintaining and monitoring the performance of the network.

Managed the Operations of the project shift Incharge on GPON Project Fiber to the home FFTH and FFTP

Provided support to the team for the Tracing of fiber cut through OTDR and giving the directions to the Fiber team about the infra of the fiber

Decreased customer complaints by 20% by participating in the team, cross-divisional and technical forums. Provided support for end users

Improved customer service by 25% by assisting the customer with technical issues via email, live chat Remotely access and telephone.Reviewed support cases for technical and troubleshooting Accuracy

HUAWEI TECH May 2015 –Dec 2015

WAN/Support Operations Engineer

Upgraded and Downgraded of 4G BTS sites SW and HW levels.

Assisted Field Engineer and NOC on BTS/NodeB integration,operation and fault resolution

Inspected of sites 2G,3G,4G card's & Antenna installation. Monitoring of Sites through software U2000 I manager

Macro/Small Cell Design/In Building design, including antenna selection and placement, utilized knowledge of GSM, LTE, CDMA

Solved General network problems troubleshooting and resolution.

Prepared and maintain BTS project competence,process,and documents for deployment.

Support provided to customers for O&M of RAN Network elements,including competence transfer


WAN /FIELD Operations Engineer

Worked on three different departments of the company transmission, wireless local loop, switching.

The main task is to observe the operations and the heresy of the systems and working dimensions.

Supported the infrastructure strategy reviews and development by migrating SAN Switches and F5 GTM 8900's to various Data Centers for peak utilization the majority of traffic.


Will be furnished upon request

Green card holder, no work authorization required.

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