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Direct Support It Field

Washington, DC
... interviews with clients and support do it yourself online tax clients through virtual tools (i.e., video conferencing, phone, chat, email) ● Prepare complete and accurate tax returns ● Generate business growth, increase client retention, and offer ... - Feb 01

Quality Assurance Engineer

Falls Church, VA
... Worked on EDI transactions' inbound and outbound activities through HIPAA gateway. Tested data and processes using IBM Rational Test Manager. Manipulated dummy data in the QA environment through the Facets front-end application for testing. Analyzed ... - Feb 01

Oracle E Business Suite

Ashburn, VA
... Plan, architect and implement security and seamless third-party inbound and outbound interfaces to/from Oracle E-Business Suite. Responsible for periodic management reporting on technical and infrastructure activities Responsible for instance ... - Jan 31

Customer Service Administrative Assistant

Washington, DC
... Pizza Hut, Laurel, MD Manager, 11/2015 - 12/2019 Brinks INC., Annapolis Junction, MD Claims Processor, 02/2020 - 02/2022 Assisted with inbound customer service inquiries and resolved issues. Coordinated with management and customer care to document ... - Jan 30

Customer Service Warehouse Worker

Washington, DC
... Tagged all inbound merchandise with receiving date. Stacked and transported all overstock to storage areas. Reported all equipment failures and malfunctions to supervisor. Cleaned and maintained the warehouse in compliance with OSHA safety standards ... - Jan 29

Call Center Customer Experience

Washington, DC
... PROFESSIONAL EXPERIENCE Call Center Agent Trendsetter July 2017--May 2022 Managed large amounts of inbound and outbound calls in a timely manner Identified customer’s needs, clarify information, researched every issue, and provided solutions ... - Jan 28

Systems/Project Integtrator

Brunswick, MD
... Users would contact the team either by phone, email or an internal online chat window to receive guidance on the “how-to’s” of the application. Was normally the first line of support between the user and the rest of the team. Received numerous kudos ... - Jan 27

Business Development United States

Washington, DC
... sales, marketing, and customer activity *Meeting/Exceeding monthly activity and sales goals *Effectively managing outbound, inbound, and meeting calls in a timely manner to maximize monthly goal performance March 2018-July 2018 Business Development ... - Jan 25

Customer Service Shuttle Driver

Ashburn, VA
... Answer all inbound telephone calls. Set up office workstations for new employees and consultants. Manage incoming and outgoing company mail. Receive, ship and distribute FED Ex, UPS, DHL packages. Resolve office maintenance issues by coordinating ... - Jan 24

Business Administration Security Guard

Washington, DC
... 2022 – PRESENT SECURITY GUARD: OBSERVE, REPORT AND SECURE INBOUND AND OUTBOUND GATES AT THE SMITHSONIAN ZOO AND MUSEUEMS. ALSO PROTECT THE ARTWORK AND ENSURE THE SAFETY OF THE VISITORS WITHIN SMITHSONIAN NATIONAL PORTRAIT AND ART MUSEUM IN ... - Jan 23
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