Miyara Fletcher

Email: ad2579@r.postjobfree.com

Ph: 202-***-****

District Heights MD

OBJECTIVE

Seeking employment where I can maintain customer satisfaction and improve customer experience with Telecom call center through my proven problem-solving skills, customer experience, and product knowledge. Will adhere to all policies and procedures and committed to serving as a loyal customer.

PROFESSIONAL EXPERIENCE

Call Center Agent

Trendsetter July 2017--May 2022

Managed large amounts of inbound and outbound calls in a timely manner

Identified customer’s needs, clarify information, researched every issue, and provided solutions

Provided directions and general assistance

Kept customers informed about progress by the status of work orders in customers record systems

Adhere to quality, standards, meeting sales and performance goals set by management

Aided support to other areas of the business

Made outgoing calls- callback management and miscellaneous calls as assigned

Worked under a metric system meeting monthly goals, quality assurance

Acted as a liaison between the company and its members

Ensured accuracy of data by keeping track of all customers calls via spreadsheets and company software

SKILLS

Adaptability

Time management

Emotional intelligence

Organization

Multitasking

Type 45 WPM

Use of multiple systems

Data entry

Education

Suitland High School class of 2022

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