Detail-oriented  with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience. proficient in supporting hardware and software issues for Specializes in troubleshooting and Reliable Warehouse Worker with extensive experience operating reach truck, slip truck, order picker and electric pallet jack,forklift. Valid [ Maryland driver's license and clean driving record. Disciplined warehouse professional knowledgeable about material load capabilities, site analysis and general logistics. Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible. Resourceful and quick-thinking [unity mailer] with [ten] years in warehouse and inventory . Improves shipping and receiving efficiency and accuracy by applying strong leadership skills.
Customer service expert
Knowledgeable in Mac systems
Skilled in HTML, HTTP and IP
Skilled in TCP/IP and WAN
Excellent problem-solving abilities
Windows and Linux
Excellent communication skills
Excellent diagnostic skills
Refined system debugging skills
05/2008 to present
Washington post company – 7171 wimsatt road, Springfield VA
Created cases and claims for damaged, lost or displaced packages.
Followed up with clients to ensure optimal customer satisfaction.
Demonstrated professionalism and courtesy with customers at all times.
Met and exceeded company sales and productivity goals
Moved freight, stock and other materials to and from storage and production areas and loading docks.
Led warehouse improvement initiatives to advance operational efficiencies.
Received, stored and shipped goods and materials.
Forecasted manpower requirements based on daily workload and company targets.
Optimized production scheduling to lower production costs.
Adhered to all requirements and regulations for interstate HAZMAT carriers.
Sorted cargo before loading and unloading.
Tagged all inbound merchandise with receiving date.
Stacked and transported all overstock to storage areas.
Reported all equipment failures and malfunctions to supervisor.
Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Verified computations against physical count of stock.
Unloaded cargo from truck with hand trucks and pallet jacks.
Operated PC and RF-based computer systems with a high level of accuracy.
Monitored department performance data to identify and avoid potential risks.
Used item numbers to properly stock warehouse.
Bladensburg HighSchool, Bladensburg Maryland Graduated May2000.
Prince Gorge's Community College,Largo Maryland undergraduate Computer Science.
Help desk professional (graduate March1,2013)Career technical institute -2131 I Street NW, Washington,DC 20037