Contact Information

Email: ad28as@r.postjobfree.com

Phone: 240-***-****

Summary

Experienced Claims Representative with a proven track record in customer service and claims processing. Skilled in handling inquiries, resolving issues, and ensuring a positive customer experience. Strong organizational and communication abilities.

Experience

Little Cubs' House Childcare Center, Burtonsville, MD

Administrative Assistant, 11/2011 - 12/2017

Answered and routed telephone calls, emails, and mail.

Took minutes at staff meetings, administration meetings, and parent/child related meetings.

Facilitated advertising to promote the center and secure additional clientele.

Created monthly attendance sheets and generated newsletters.

Assisted with scheduling, registration, and maintained forms and files.

Communicated with clients and colleagues regarding program information, billing, etc.

Tracked and monitored center-related activities using spreadsheets.

Pizza Hut, Laurel, MD

Manager, 11/2015 - 12/2019

Brinks INC., Annapolis Junction, MD

Claims Processor, 02/2020 - 02/2022

Assisted with inbound customer service inquiries and resolved issues.

Coordinated with management and customer care to document and resolve inquiries.

Ensured a positive customer experience and maintained accurate records.

Assisted with claims review and decision-making process.

Liaised between sales and local branches for new customer inquiries.

Brinks INC., Annapolis Junction, MD

Cash Processor, 02/2022 - 07/2022

Verified bank deposits and prepared cash shipments.

Accounted for cash and valuables during transportation.

Maintained safety and security of employees, vault, and liability.

Processed and reconciled currency transactions and completed data entry.

Counted, verified, and reported currency inventory daily.

Brinks INC., Annapolis Junction, MD

M5 Tech, 07/2022 - Present

Operate Bank Note Processing System (BPS/M-5) and perform related tasks.

Prepare currency for BPS/M-5 and handle consumables and strapping material.

Perform daily cleaning and preventative maintenance procedures.

Use high-speed BPS/M-5 to achieve production goals.

Follow supervisor's and manager's directions to ensure smooth operations.

Maintain the security of liability and assets.

Education

Montgomery College, Rockville, MD General Studies - 38 Semester hours

Skills

Customer service

Claims processing

Communication

Organization

Data entry

Problem-solving

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