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Windsor, CT, 06095
... Implemented Service Cloud features including Omni-Channel Routing, Live Agent, and Knowledge Articles, improving case prioritization and resolution times by 50%. Enhanced Sales Cloud processes such as lead assignment automation, opportunity ...
- 2025 Dec 12
Bryan, OH
... Proven track record in account retention and profit channel growth. Skilled in network expansion, and turnaround management. Skills ● Project management Inventory control ● Team Building Presentation development ● Customer Service Technology ...
- 2025 Dec 12
Dallas, TX
... • Configured Omni-Channel for optimized case routing and real-time workload distribution, increasing agent productivity. • Monitored and troubleshot Omni-Channel issues to maintain smooth case operations. • Developed Enterprise Lightning Apps using ...
- 2025 Dec 12
Hounslow, Greater London, United Kingdom
... • Developed and Optimized Data Lakes – Successfully engineered and optimized data lakes to enhance data integration and analytics capabilities, achieving a more efficient data architecture that supports cross-channel data integration and advanced ...
- 2025 Dec 12
Jersey City, NJ
... Establish a healthy communication channel between Scrum team, Product Owner and Stakeholders .. Create a trustworthy working environment where team members feel safe to contribute and give feedback. Leads multiple high performing Scrum teams ...
- 2025 Dec 12
Tampa, FL, 33612
... (legacy), Approval Processes, Validation Rules, Page Layouts, Record Types, Assignment Rules, Reports and Dashboards, Omni- Channel Configuration (routing, presence, queues) • Service Cloud & CRM Capabilities: Case Lifecycle Automation, Service ...
- 2025 Dec 12
Palm Desert, CA
... ●Monitored FCC compliance and ensured accurate ratings on multi-channel media. ●Oversaw content libraries and archives, ensuring access for all stakeholders. GDMX, Los Angeles, CA 1995 - 2017 Broadcast Ingest Technician Jan 1995 - May 2017 ●Created ...
- 2025 Dec 11
Fort Wayne, IN
... • Built Marketing Cloud journeys, automated campaigns, and dashboards, boosting patient engagement tracking by 30% and improving cross-channel communication effectiveness. • Enhanced release reliability using Copado CI/CD pipelines and Git version ...
- 2025 Dec 11
Chicago, IL
... Blackberry Consulting, LLC (Chicago, IL) Managing Consultant May 2020 – June 2024 Generated $350K+ in first-year revenue through multi-channel sales and marketing strategies, growing a client portfolio of 30+ organizations. Designed and delivered ...
- 2025 Dec 11
Dallas, TX
... • CUSTOMER SERVICE REPRESENTATIVE 01/2021 to 02/2022 TCMI Dallas, TX Resolved customer inquiries through multi-channel communication, enhancing customer satisfaction and loyalty. • Streamlined order processing procedures, reducing response times and ...
- 2025 Dec 11