Salesforce Developer with 5+ Years of Experience

VISHNUVARDHAN GUDIVADA

Salesforce Developer

USA +1-813-***-**** **************************@*****.*** LinkedIn: www.linkedin.com/in/vishnuvardhan-gudivada PROFESSIONAL SUMMARY

Salesforce Developer with 5+ years of experience in delivering enterprise CRM solutions across Sales Cloud, Service Cloud, Financial Services Cloud, and CPQ in banking and regulated environments. Proven expertise in Apex, Lightning Web Components, Flows, integrations, and OmniStudio, with a strong focus on scalable automation and secure data models. Experienced in building end-to-end solutions, optimizing performance, and supporting CI/CD-driven deployments. Adept at collaborating with stakeholders, optimizing system performance, and delivering reliable, maintainable solutions in multi-org environments. CORE TECHNICAL SKILLS

• Salesforce Platforms & Clouds: Sales Cloud, Service Cloud, Financial Services Cloud, Experience Cloud (Communities), Salesforce CPQ, Order Management (OMS), Salesforce Billing, Health Cloud (configurations and integrations), Marketing Cloud (integrations & automations)

• Salesforce Development: Apex Classes and Triggers, Batch Apex, Queueable Apex, Future Methods, Lightning Web Components

(LWC), Aura Components, Visualforce Pages & Controllers, SOQL / SOSL, Apex REST and SOAP Services, Salesforce DX (SFDX CLI)

• Platform Automation & Configuration: Flow Builder (Record-Triggered, Screen, Scheduled Flows), Process Builder, Workflow Rules

(legacy), Approval Processes, Validation Rules, Page Layouts, Record Types, Assignment Rules, Reports and Dashboards, Omni- Channel Configuration (routing, presence, queues)

• Service Cloud & CRM Capabilities: Case Lifecycle Automation, Service Console Configuration, Omni-Channel Routing, Entitlement Management, Knowledge Base, Macros and Quick Text, Live Chat & Messaging, CTI integrations (API-based), Field Service Lightning

(basic configurations)

• Integrations & APIs: REST and SOAP APIs, MuleSoft Anypoint Platform, Platform Events, External Services, Salesforce Connect, Change Data Capture (CDC), Event-Driven Integrations, JSON and XML payloads

• DevOps, CI/CD & Deployment: Git and GitHub, Jenkins, Gearset, Copado (basic to intermediate), Change Sets, Metadata API, Apex Test Classes and Code Coverage (90%+), Debug Logs, Performance Optimization, Sandbox Management, Release Coordination

• Cloud Platforms & Tools: AWS (Lambda, S3, API Gateway – Salesforce integrations), Azure (Logic Apps – light usage), Heroku Apps, Postman, Salesforce Workbench, VS Code with Salesforce Extensions

• Programming Languages & Databases: Java, JavaScript, Python (integration scripting), SQL, HTML, CSS

• Data Management & Security: Salesforce Data Loader, Data Import Wizard, Duplicate Rules and Matching Rules, Data Cleansing, Field-Level Security, Profiles and Permission Sets, Salesforce Shield Encryption (encryption & audit trails), Data Governance

• Methodologies & Compliance: Agile and Scrum, SDLC, Code Reviews, UAT Support, DevOps Governance, Security Best Practices, GDPR, and CCPA Compliance Awareness

PROFESSIONAL EXPERIENCE

Salesforce Developer

Wells Fargo, USA August 2024 – Present

• Designed and enhanced Salesforce Financial Services Cloud (FSC) data models, including Households, Financial Accounts, and Relationship Groups, to support retail banking and wealth-management use cases across advisor, operations, and compliance teams.

• Developed complex Apex classes, triggers, and Flow-based automations to streamline client onboarding, account maintenance, and compliance checks, resulting in an estimated 30% reduction in manual review effort across onboarding operations.

• Built scalable and reusable Lightning Web Components (LWC) for advisor-facing dashboards and client 360 views, improving data accessibility and reducing average user task completion time by approximately 20%.

• Implemented secure REST-based integrations with internal banking and middleware platforms to enable near real-time synchronization of customer profile, account, and transaction metadata across systems.

• Optimized SOQL queries and batch Apex processing jobs for large data volumes by refactoring inefficient queries and introducing queueable processing, improving batch performance and job completion times by nearly 35%.

• Configured and enforced Salesforce security and compliance controls, including profiles, permission sets, field-level security, and Salesforce Shield encryption, ensuring sensitive PII data met enterprise banking and regulatory requirements.

• Supported enterprise deployments using Copado-driven CI/CD pipelines and Git-based version control, improving deployment consistency, reducing post-release defects, and minimizing emergency rollbacks by approximately 40%.

• Designed executive-level reports and dashboards to track onboarding SLAs, advisor productivity, and account pipeline health, enabling compliance and leadership stakeholders to monitor operational performance in real time.

• Environment: Salesforce FSC, Apex, Lightning Web Components, Flows, REST APIs, Salesforce Shield, Copado, GitHub, Reports & Dashboards.

Salesforce Administrator / Developer

Maxgen Technologies Pvt. Ltd., India August 2020 – May 2023

• Administered multiple Salesforce orgs by managing user provisioning, profiles, role hierarchies, permission sets, and sharing rules, ensuring secure access and consistent governance across Sales and Service Cloud implementations.

• Designed and developed Apex triggers, Visualforce pages, and early Lightning Web Components to support custom lead, opportunity, and case workflows, helping improve agent and sales team efficiency by approximately 22%.

• Modernized legacy automation by migrating Workflow Rules and Process Builder logic to Salesforce Flow, significantly improving automation reliability while reducing manual intervention and exception handling by roughly 25%.

• Implemented Sales Cloud and entry-level CPQ workflows covering quoting, approvals, pricing rules, and document generation, which shortened average quote turnaround time by nearly 20%.

• Integrated Salesforce with external CRM and billing systems using REST and SOAP APIs, enabling data consistency across platforms and reducing manual data reconciliation tasks.

• Led data migration, cleansing, and quality enforcement initiatives using Data Loader and Workbench, implementing duplicate rules and validation logic that improved overall data accuracy by more than 40%.

• Created structured operational reports and dashboards for sales performance, service SLAs, and pipeline visibility, giving management teams actionable insights into business performance.

• Supported release management activities using Change Sets and early CI/CD tools, documented deployment steps, and coordinated sandbox refreshes to ensure stable and predictable production releases.

• Environment: Salesforce Sales & Service Cloud, Apex, Visualforce, Lightning Web Components, Flows, REST/SOAP APIs, Data Loader, Reports & Dashboards.

PROJECTS

Sales Cloud Custom Application

Saint Leo University, Tampa, FL January 2024 – May 2024

• Designed and developed a custom Sales Cloud application to manage student admissions leads, counselor assignment, and applicant lifecycle tracking from initial inquiry through enrollment.

• Built Lightning Web Components (LWC) and Apex controller logic to support multi-step lead qualification and scoring workflows, improving lead-to-opportunity conversion rates by an estimated 18%.

• Implemented Flows, validation rules, and automated assignment rules to standardize intake processes and significantly reduce response SLAs by approximately 25%.

• Created role-based reports and dashboards for admissions leadership, enabling real-time visibility into pipeline health.

• Technologies: Salesforce Sales Cloud, Apex, Lightning Web Components, Flows, Reports & Dashboards Integration Hub – Salesforce and AWS

Personal Project June 2023 – August 2023

• Designed and implemented a bi-directional integration architecture between Salesforce and AWS using Lambda, API Gateway, S3, and DynamoDB to synchronize customer and transaction data.

• Developed secure Salesforce REST API integrations with asynchronous processing patterns to ensure reliable data exchange while maintaining low latency across systems.

• Implemented logging, retry mechanisms, and error-handling strategies to improve integration stability, achieving a measured 95%+ successful transaction completion rate.

• Authored detailed technical documentation, including API contracts, authentication models, and data flow diagrams to support maintenance, scalability, and reuse of the integration framework.

• Technologies: Salesforce REST APIs, AWS Lambda, API Gateway, S3, DynamoDB, JSON, OAuth/JWT EDUCATION

Master of Science in Computer and Information Science Saint Leo University, Tampa, FL August 2023 – July 2025 Bachelor of Engineering in Electronics and Communication K S School of Engineering and Management, Bangalore, India August 2017 – August 2021 TECHNICAL HIGHLIGHTS

• Salesforce Administration

• Salesforce Platform Development

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