Salesforce Developer with Health Cloud & Cloud Migrations

Srikanth Dumpala

Salesforce Developer Certified Salesforce Administrator CRM Specialist

********@***********.*** +1-959-***-**** Windsor, CT LinkedIn Salesforce Trailblazer SUMMARY

Salesforce Developer with 4+ years of experience delivering scalable CRM, automation, and multi-cloud solutions across Insurance, Healthcare, and Finance industries.

Expert in Apex, LWC, Triggers, Integrations, CPQ, and Marketing Cloud with hands-on expertise across Health Cloud, Sales Cloud, Service Cloud, and Experience Cloud.

Strong understanding of patient management and healthcare processes with deep experience implementing Health Cloud features including Care Plans, Assessments, and Clinical Data Models.

Proficient in AWS, Azure, and Python for integration automation, ETL operations, serverless workflows, and enterprise-level cloud modernization projects.

Skilled in CI/CD pipelines, DevOps tooling, API development, and secure data exchange using REST, SOAP, and cloud- native microservices.

Experienced in data migrations, security audits, Shield configurations, and compliance frameworks (HIPAA, GDPR, SOX).

Adept at cross-functional teamwork, requirement analysis, stakeholder collaboration, and building high-performance, secure Salesforce applications aligned with business goals. EDUCATION

Master of Science in Data Science Jan 2025

University of New Haven, New Haven, CT

SKILLS

Salesforce Core: Apex, Visualforce, Lightning Web Components (LWC), Aura, Triggers, Flows, Validation Rules, Approval Processes, Reports & Dashboards, SOQL, SOSL, Journey Builder, Email Studio, Mobile Studio, Automation Studio, Contact Builder, AMPscript, SSJS

Cloud Expertise: Sales Cloud, Service Cloud, Health Cloud, Experience Cloud, Community Cloud, CPQ, Marketing Cloud, Pardot, Einstein Analytics

Cloud Platforms & Programming: AWS, Microsoft Azure, Python Integration & Tools: REST API, SOAP API, MuleSoft, Dell Boomi, Informatica, Jitterbit, Postman, JSON, XML DevOps & Deployment: Git, GitHub, Bitbucket, Copado, Flosum, Jenkins, ANT Migration Tool, Change Sets Data & Scripting: SQL, PL/SQL, Oracle, MySQL, JavaScript, HTML, CSS Testing & QA: Apex Test Classes, Selenium, JUnit, Postman Testing Project Management: Agile, Scrum, Jira, Confluence, SDLC Soft Skills: Requirement Gathering, Client Communication, Problem Solving, Team Leadership, Cross- Functional Collaboration

EXPERIENCE

MetLife, USA Aug 2024 – Present

Salesforce Developer / Administrator

Designed advanced LWCs, Apex classes, and UI enhancements that optimized claims, policy, and underwriting workflows, increasing system performance and operational processing speed by 40%.

Implemented Salesforce Flows and automated underwriting approval processes, reducing manual handling by 55% while strengthening business-rule compliance and improving work efficiency.

Built secure REST and SOAP integrations with enterprise payment systems, enabling automated premium billing with 99% accuracy and improving transaction reconciliation.

Customized Health Cloud modules including Care Plans, Assessments, Clinical Models, Household Groups, and Provider Relationships to improve patient coordination and claims decision accuracy.

Enhanced Health Cloud by implementing patient timelines, automated assessments, care-gap alerts, and provider mapping, improving healthcare case routing and service quality.

Improved Sales Cloud workflows including opportunity forecasting, producer dashboards, lead assignment, and sales reporting for enhanced visibility and collaboration.

Strengthened platform governance using Salesforce Shield, Field Audit Trail, and role-based permissions to meet HIPAA and GDPR regulations for sensitive insurance and patient data.

Automated CI/CD processes using Copado and Jenkins, integrating deployments with AWS and Azure microservices to support scalable enterprise operations.

Developed Python scripts for ETL, data validation, automated Bulk API operations, and regression checks, reducing data processing time and ensuring accuracy.

Collaborated with cross-functional teams to deliver Einstein Analytics dashboards for predictive risk modeling, enabling data-driven insights for claims and underwriting leadership. Mphasis, India Jan 2021 – Jul 2023

Salesforce Developer / Administrator

Developed robust Apex triggers, classes, and batch jobs supporting onboarding and claims operations, processing more than two million records monthly with improved system reliability.

Implemented Service Cloud features including Omni-Channel Routing, Live Agent, and Knowledge Articles, improving case prioritization and resolution times by 50%.

Enhanced Sales Cloud processes such as lead assignment automation, opportunity workflows, and forecasting, improving sales pipeline accuracy and team productivity.

Built customer and partner portals using Experience Cloud, boosting self-service adoption by 40% and enabling seamless digital access for external users.

Executed complex, zero-loss data migrations through Data Loader, Informatica, and Workbench while using Python scripts for transformation and validation automation.

Integrated Salesforce with external systems such as AWS, Oracle, and third-party CRMs using REST/SOAP APIs to enable real-time, cross-platform data synchronization.

Automated repetitive business processes using Scheduled Apex, Batch Apex, and Flows, reducing manual effort by 40% and improving overall process consistency.

Created detailed reports and dashboards for claims lifecycle, churn analytics, and financial KPIs, providing leadership with actionable insights for strategic planning.

Developed scalable solutions using Salesforce CPQ and Pardot, enhancing quote generation efficiency and lead nurturing effectiveness across sales and marketing teams.

Collaborated closely with QA teams to support regression testing, UAT, and sprint reviews, achieving a 95% first-time pass rate for production releases.

CERTIFICATIONS

Certified Salesforce Platform Developer I

Certified Salesforce Platform Developer II

Certified Salesforce Administrator

Salesforce Marketing Cloud Administrator

Salesforce Marketing Cloud Developer

Contact this candidate