Senior Project Manager / Scrum Master

Jaspreet Kaur Randhawa

Cell :551-***-****

Email :********.****.**@*****.***

Jersey City NJ

Professional Summary

An experienced Project Manager /Scrum Master with over 5+ years of IT experience in Software Development with Dynamic, hands-on managing large enterprise software development projects that meet demanding time restraints .

During these years, I have lead various projects to success in the Banking & Finance and Healthcare domain.

My primary experience includes Scrum activities,PMO activities, Project coordinator, Resource management, Process Quality Assurance, SDLC and End to end application manual testing. I am recognized for delivering quality products under stringent timelines and a good team builder bringing together the right talent to ensure project success.

I have good communication skills and I can communicate effectively, both orally and in writing, and work extremely well with all levels of team, management and customers.

Ability to manage many projects at once while working within deadlines and maintaining professionalism.

Excel at turning individuals into teams that work efficiently and exceed expectations. Highly dedicated, self-motivated team player, servant leader, and demonstrated analytical and problem-solving skills in delivering high quality products and services.

Embrace a servant leader role across scrum teams and support them by proactively identifying and removing impediments.

Skills:

Jira, MS Excel, Planview,Infopath,Teams, Outlook, MS Power point, MS Office, Sharepoint.

Education:

MBA (Information Technology & HR Management from Mumbai,India)

B.E. (Information Technology from Mumbai, India)

Certification:

Project Management Professional (PMP)

Certified Scrum Master (CSM)

Professional Experience:TATA Consultancy Services

Pfizer Aug 2021 – Nov 2023

Project manager / Scrum Master

Transform Team waterfall mindset to agile by introducing training with hands-on exercises, enabling rapid understanding of agile delivery,

Assist scrum teams and Product Owner in prioritizing product backlog items and escalating impediments.

Led a culture of continuous improvement by encouraging experimentation and innovation in processes.

Guide team in moving and updating tasks on the task boards for transparency and effective communication.

Servant leader ensuring the smooth flow of information, promoting transparency, developing team-building events, and leveraging conflict management and interpersonal problem-solving to solve any disputes.

Responsible for standardizing project management process,methodologies,and tools across all projects .

Ensure projects are excuted efficiently and effectively by providing guidance, support and oversight to PM’s and teams .

Lead the team at offshore and onsite .

Keeping track of and reporting on project progress.

Manage Schedule and deadlines .

Communicating with stakeholders regarding project needs and goals .

Contributing to the planning and development of projects .

Holds team accountable to their commitments in delivery.

Assist with internal and external communication with the goal of improving transparency.

Support the Product Owner with respect to refining and maintaining the product backlog.

Facilitate discussion, decision making, and conflict resolution in support of attaining value.

Assess the maturity of the scrum team(s) and coach to a higher level of maturity.

Key accomplishments:

Successfully create an Action Items board to own and track action items from Teams Retrospective.

Implements Agile bootcamp where team members were trained and coach on agile principles.

After two Sprints, the team was able to complete work committed to with no carryovers, less bugs and defects.

Establish a healthy communication channel between Scrum team, Product Owner and Stakeholders ..

Create a trustworthy working environment where team members feel safe to contribute and give feedback.

Leads multiple high performing Scrum teams facilitating progress toward delivery goals using agile practices and coordinates information with stakeholders, SMEs involved in the project.

Successfully guide and assist teams on removing impediments and interdependencies.

Successfully work closely with Product owner and team to make sure we have a well refined backlog that is estimable based on complexity, effort risk and uncertainty.

Citibank,NewYork May 2018 – Jun 2021

Project manager/Process Quality Assurance

Project lead and maintaining various activities like Project requirements and planning, conducting Audits and reviews.

Document review with the business users of PQA application. Based on their review/feedback, the documents will be updated accordingly.

Perform reviews and conduct lessons learned.

Project scheduling, resource requirement and task allocation.

Effort estimation, budgeting and customers/ stakeholder approvals.

Project sign-off from customer and business stakeholders

Conducting Audits of Projects/Tickets.

Communicating the finding to the PM.

Reviewing the projects to ensure that the SDLC lifecycle steps are followed.

Updating the tracking sheet for every release of projects/tickets reviewed.

Coordinated with stakeholders giving daily status of the activities

Prepared the process flow documents in detail.

Preparing Induction manual for the process.

Communicate project status, obtain sign-off approval, produce project documentation, conduct project-planning workshop and assist with resource negotiation

Establishing & Monitoring the processes for internal Change Management, issue tracking and Quality Management

Reviewing deliverables for ensuring quality and traceability and Creation of Templates for Documentation.

Appraising the performance of the subordinates and recommending for promotions

Other activities involved Monitoring quality of TCS deliverables, onsite-offshore co-ordination, resolving bottlenecks and risk monitoring and mitigation at project level.

Key Accomplishments:

Manage Knowledge Transfer Process and induction plans successfully.

Team Building, setting career path for team members.

Successfully completed audits on Projects and mainteince tickets in the stringent timelines.

Successfully ensured all the projects followed the SDLC process and ensured they were complaint.

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