Senior Salesforce Developer with 6+ Years of Experience

VAMSHI KRISHNA

+1-804-***-**** *******.*****@*****.*** Salesforce Profile LinkedIn

PROFESSIONAL SUMMARY

• Senior Salesforce Developer with 6+ years of expertise delivering scalable, secure, and compliant enterprise solutions across Health Cloud, Financial Services Cloud, Service Cloud, Experience Cloud, Data Cloud, and Marketing Cloud.

• Agentforce and Salesforce GenAI specialist, implementing conversational chatbots, automated case summaries, and next-best- action intelligence to boost resolution speed, patient satisfaction, and operational efficiency.

• Advanced Lightning platform engineering including LWC, Aura, Apex triggers, Batch/Queueable Apex, Flows, and REST/SOAP integrations, enabling performance-driven workflows and reusable UI components.

• Deep integration experience using MuleSoft, Platform Events, Named Credentials, and Middleware tools to connect EHR, insurance, payment, document management, and marketing systems with 98%+ data accuracy.

• Proven ability to strengthen DevOps pipelines through Salesforce DX, Git-based CI/CD, Copado, and metadata versioning, increasing deployment frequency while ensuring high code coverage and compliance.

• Strong track record delivering data-driven healthcare and financial solutions using dynamic dashboards, segmentation, role-based security, and audit controls that elevate user productivity and regulatory adherence. TECHNICAL SKILLS

Programming & Web Technologies: Java, Apex, SOQL, SOSL, JavaScript (ES6+), TypeScript, HTML5, CSS3, JSON, XML, SQL Salesforce Platform & Development: Lightning Web Components (LWC), Aura Components, Visualforce, Apex Classes & Triggers, Batch Apex, Queueable Apex, Platform Events, Custom Metadata, Custom Settings, Schema Builder, Dynamic Forms & Actions, Record Types, Permission Sets, Profiles, OmniStudio, Quick Actions, Page Layouts Salesforce Clouds & Ecosystem: Sales Cloud, Service Cloud, Experience Cloud, Financial Services Cloud, Revenue Cloud, Salesforce CPQ, Agentforce (GenAI), Einstein Copilot, Data Cloud (SDC101), Field Service, AppExchange Solutions, App Builder, Flow Builder, Flow Orchestration

Automation & Process Orchestration: Record-Triggered Flows, Scheduled Flows, Screen Flows, Flow Orchestration, Process Builder, Approval Processes, Workflow Rules (legacy), Assignment Rules, Escalation Rules Integration & API Management: REST APIs, SOAP APIs, Named Credentials, External Services, Streaming APIs, Platform Events, Webhooks, Event-Driven Architecture, Integration with Middleware (MuleSoft, Dell Boomi, Informatica, Workato, Postman) DevOps, CI/CD & Release Management: Salesforce DX (SFDX CLI), Metadata API, Unlocked Packages, Change Sets, Git, GitHub, Bitbucket, Jenkins, Azure DevOps, Copado, Gearset, ANT Migration Tool Data Management & Migration: Data Loader, Data Import Wizard, Data Export Service, Duplicate & Validation Rules, Data Mask, Data Relationships & Modeling, Large Data Volume (LDV) Strategies Testing & Quality Assurance: Apex Test Classes, Test Coverage Analysis, Debug Logs, Developer Console, Workbench, Post-Deployment Validation, UAT Support, Regression Testing

AI, Analytics & Reporting: Einstein Copilot Builder, Einstein Bots, Einstein Discovery, Agentforce (GenAI), Data Cloud Segmentation, Standard

& Custom Reports, Joined Reports, Dynamic Dashboards, Custom Report Types Tools, Collaboration & Environments: JIRA, Confluence, Slack, Microsoft Teams, Trello, Postman, VS Code, Salesforce CLI, Sandbox Management (Developer, Partial, Full, UAT), Windows, macOS, Salesforce Mobile App PROFESSIONAL EXPERIENCE

Senior Salesforce Developer Aug 2024 - Present

Tufts Health Care Boston, MA

• Engineered healthcare-focused custom objects, record types, and validation rules within Salesforce to capture referral and patient intake data more accurately, driving a 35% reduction in downstream processing errors.

• Automated complex eligibility verification and care request routing using Flow Orchestration, Screen Flows, and Approval Processes, which streamlined departmental operations and improved turnaround speed by 45%.

• Optimized nightly claim synchronization by designing Batch Apex and Queueable Apex jobs capable of processing 50K+ records, cutting sync times from hours to under 90 minutes and boosting data refresh reliability.

• Delivered intuitive Lightning Web Components for case managers that surface real-time patient summaries and service statuses, enabling a 40% increase in case resolution efficiency and better patient care tracking.

• Connected Salesforce to internal EHR and insurance systems using REST APIs, MuleSoft integrations, and Named Credentials, achieving 98% data accuracy and eliminating redundant manual data entry.

• Developed actionable insights through joined reports, dynamic dashboards, and report types, empowering leadership to monitor utilization and proactively address care coordination bottlenecks, reducing delays by 25%.

• Strengthened release reliability by creating Apex test frameworks with debug logs and coverage analytics, maintaining >90% code coverage and ensuring smooth, error-free production deployments.

• Advanced DevOps maturity by orchestrating Salesforce DX, GitHub-based CI/CD pipelines, and metadata validation scripts, accelerating deployment frequency by 30% while maintaining rollback readiness and compliance.

• Implemented Agentforce-powered GenAI chatbots to automate patient inquiry responses and case triaging, reducing manual support effort by 40% and improving first-contact resolution rates.

• Developed AI-driven case summary automation and next-best-action recommendations using Agentforce, accelerating patient care decisions and cutting case processing time by 35%. Salesforce Developer Jul 2023 - Jul 2024

Kepro Irving, TX

• Streamlined provider credentialing by implementing Apex triggers, batch jobs, and Flows, cutting manual validation by 45% and accelerating claim routing across care teams.

• Designed Lightning Web Components and Aura Components for clinical dashboards and intake tools, improving data capture accuracy by 35% and reducing rework in patient records.

• Integrated Salesforce with EHR and insurance systems via REST/SOAP APIs, enabling real-time insurance verification and cutting preservice review time from multiple days to under 24 hours.

• Built Marketing Cloud journeys, automated campaigns, and dashboards, boosting patient engagement tracking by 30% and improving cross-channel communication effectiveness.

• Enhanced release reliability using Copado CI/CD pipelines and Git version control, decreasing production issues by 50% and ensuring repeatable, auditable deployments.

• Developed Apex test frameworks, debug logs, and SOQL performance checks, maintaining >90% code coverage and ensuring HIPAA compliance across production and sandbox environments.

• Mentored junior developers on Apex, LWC, Aura, Flows, and Marketing Cloud automation, improving sprint delivery quality and reducing rework by 20%.

Salesforce Administrator & Developer Jan 2021 - Apr 2023 Wells Fargo Hyderabad, India

• Designed and implemented role-based access, profiles, and sharing rules to secure sensitive financial data, ensuring audit compliance and preventing unauthorized access.

• Automated personal and auto loan workflows with Process Builder, eliminating 30% of repetitive manual steps and reducing turnaround times for frontline operations.

• Applied Apex validation rules to enforce mortgage eligibility criteria, boosting first-pass approval accuracy and cutting compliance escalations by 25%.

• Configured record types, dynamic page layouts, and picklist dependencies for multiple loan products, enabling loan officers to navigate category-specific processes efficiently.

• Cleansed and migrated legacy customer data using SOQL and Data Loader, ensuring accurate analytics and consistent reporting across Salesforce environments.

• Developed dashboards and custom reports to monitor repayment trends and sales activity, providing managers with actionable insights to optimize lending strategies.

• Authored onboarding guides and conducted Salesforce walkthroughs, accelerating new hire ramp-up by 40% and enhancing early-stage productivity.

• Managed Change Sets and coordinated deployments aligned with JIRA sprints, minimizing production errors and maintaining predictable release schedules.

Salesforce Administrator May 2019 - Nov 2020

Delipat IT Hyderabad, India

• Configured Salesforce CPQ for insurance offerings, including product bundles, pricing rules, and discount schedules, enabling a 30% faster quote-to-policy cycle and reducing manual approval bottlenecks.

• Designed custom objects, workflows, and validation rules to streamline IT ticket handling, significantly cutting misrouted requests and improving SLA compliance by 30%.

• Automated ticket routing using Process Builder, directing incidents by severity and department, which accelerated response times by 25% and improved IT team throughput.

• Developed Visualforce components and dashboards to consolidate case data, providing technicians actionable insights that reduced resolution delays by 20%.

• Integrated Salesforce with HR and third-party insurance systems via REST APIs, enabling automated onboarding and policy record updates, decreasing manual effort by over 40%.

• Implemented Apex triggers and Flows for underwriting, approval workflows, and policy calculations, enhancing data accuracy by 25% and shortening operational turnaround times.

• Built custom reports and dashboards to monitor ticket aging, SLA compliance, and policy issuance, giving leadership data-driven visibility to make proactive operational improvements.

• Administered profiles, roles, permission sets, and audit trails, maintaining strict access controls and compliance with organizational and industry standards.

PROJECTS

Patient Case Automation Platform - Tufts Health Care

• Designed custom objects and record-triggered flows to manage patient intake, eligibility screening, and case progression, reducing manual routing errors by 50% and eliminating spreadsheet dependency.

• Developed Lightning Web Components to enable care managers to review, escalate, or close cases within a unified console, cutting screen switching and training time by 30%.

• Integrated external claims systems via MuleSoft APIs and Apex REST calls, delivering real-time updates and shortening patient intake cycles by over 60%.

Healthcare Provider Portal - Kepro

• Built a multi-layered portal using Lightning Web Components and Visualforce for providers to upload documents, track authorizations, and view case statuses, reducing reliance on internal systems.

• Implemented Apex logic for submission validation, routing, and automated notifications, improving document processing efficiency and ensuring regulatory compliance.

• Connected the portal to eligibility systems via SOAP API integrations and managed deployments with Copado pipelines linked to GitHub, enhancing uptime and increasing provider satisfaction by 35%. Financial Product Management - Wells Fargo

• Configured record types, dynamic page layouts, and validation rules for personal, auto, and mortgage loans, enabling agents to process applications faster with fewer errors.

• Automated eligibility checks and status updates using scheduled flows and Apex triggers, reducing loan processing delays and increasing branch-level productivity by 25%.

• Consolidated loan performance metrics into interactive dashboards with visual KPIs, empowering sales managers to forecast volumes and identify underperforming products efficiently. EDUCATION

Master of Science in Information Systems May 2023 - Dec 2024 Indiana Institute of Technology Fort Wayne, IN

CERTIFICATIONS

• Salesforce Certified Administrator - Dec 2024

• Salesforce Certified Platform Developer I - Jan 2025

• Salesforce Certified AI Associate - Jan 2025

• Salesforce Certified Agent Force Specialist - Jan 2025

• Salesforce Certified Data Cloud Consultant - Jan 2025

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