Salesforce Developer with 6 Years Cloud Expertise

Sreeman Kura

Salesforce Developer

Email: ***********@*****.***

Mobile: 346-***-****

Certifications Link: https://www.salesforce.com/trailblazer/sreeman10 CAREER SUMMARY:

Results-driven Salesforce Developer with around 6 years of hands-on experience in the end-to-end software development lifecycle including analysis, design, development, testing, deployment, and production support. Proficient in both Salesforce Administration and Development, with deep expertise in Lightning Web Components (LWC), Aura Components, and the Salesforce Lightning Design System

(SLDS). Skilled in building applications in Lightning Experience, delivering seamless and intuitive user experiences. Demonstrated ability to translate complex business requirements into scalable and maintainable Salesforce solutions across Sales, Service, and Community Clouds. Adept at building custom objects, dashboards, communities, and automation flows using Apex, Process Builder, and Flows. Strong command of API integrations using REST/SOAP and MuleSoft Any point Platform. Knowledgeable in Salesforce Data Cloud for identity resolution, segmentation, and real-time insights. Proven track record of leading driving user adoption, and enhancing system performance. Highly collaborative and business-focused, with a knack for understanding client needs and aligning technical solutions to achieve strategic outcomes.

TOOLS AND TECHNOLOGIES:

Salesforce CRM

Apex Language (Classes, Trigger, Batch, Schedule), LWC, Sales Cloud, Financial Cloud, Health Cloud, Salesforce Data Cloud, Salesforce Calculated Insights, SOQL & SOSL Language, Visualforce Pages, Salesforce CLM Implementation, Components, Sales, Service, Ant based Force.com Migration Tool, Workflow rules, Approval Process, Profiles, Permission Sets, Role Hierarchy, Validation Rules, Custom objects, Relationships, Page Layouts, Search Layouts, Record Types, Reports, Dashboards. Force.com Tools

Developer Console, Force.Com IDE, Force.Com Explorer, Workbench, MuleSoft, Data Loader, Data Import Wizard.

Certifications

• Salesforce Certified Administrator (SCA)

• Salesforce Certified Platform Developer 1

• Salesforce Certified AI Associate

• Salesforce Certified Data Cloud Consultant

• Copado Fundamentals 1 & 2 – Source Format Pipeline Other Tools

JIRA, iTrack, Figma, Azure DevOps, Azure DevOps (used for ALM/test case management equivalent to ALM Quality Center), MS Excel, MS PPT. Other Programming Languages Java, JavaScript, HTML, XML, DHTML, C, SQL, Python PROFESSIONAL EXPERIENCE:

AT&T, Dallas March 2024 - Present

Salesforce CRM Developer

• Sole onshore developer supporting an offshore team of four, managing high-priority defect resolutions and bi-weekly feature certifications.

• Acted as the liaison between onshore lead and offshore developers, ensuring clear communication, daily technical handoffs, and timely progress.

• Conducted regular knowledge transfer (KT) sessions to foster team alignment and boost productivity.

• Integrated external lead sources and marketing platforms via REST APIs, ensuring real-time lead capture and deduplication within Sales Cloud.

• Designed and configured Sales Path and Guidance for Success to standardize sales process and boost user adoption across retail and B2B sales teams.

• Led development of 8+ new features using Lightning Web Components (LWC), Apex, and MuleSoft to drive seamless backend integrations.

• Designed and implemented end-to-end Salesforce CRM workflows across Leads, Accounts, Contacts, Opportunities, and Activities to streamline the customer lifecycle and improve data integrity.

• Reviewed code and pull requests (PRs), maintaining code quality and adherence to best practices.

• Utilized MuleSoft and REST APIs to ensure smooth integration between Salesforce CRM and backend systems.

• Supported multiple Salesforce orgs and sandbox environments, managing deployments and change sets for streamlined delivery across CRM releases.

• Managed deployments using Copado, with Azure serving as the source code repository for version control and release automation.

• Implemented Salesforce CPQ Product and Price Rules to support dynamic product bundling and guided selling for B2B quoting scenarios.

• Utilized Azure DevOps Boards and Pipelines for story tracking, test planning, and deployment workflows functionally equivalent to ALM Quality Center.

• Delivered customer-facing features that significantly enhanced CSR and Retail Agent efficiency during sales interactions.

• Contributed to robust, scalable integration pipelines that reduced system issues and improved data consistency.

American Express, New York Jun 2022 – Mar 2024

Salesforce Developer/Administrator

• Worked with the Financial Service cloud to integrate the business model and to increase the productivity.

• Worked within the Financial Service Cloud environment to streamline onboarding, client lifecycle tracking, and service journey orchestration.

• Developed and deployed Apex triggers to automate complex business workflows, significantly reducing manual input and increasing data reliability.

• Designed and implemented Salesforce CLM features including contract templates, approval processes, and compliance checks

• Customized Sales Cloud and Financial Services Cloud features to support B2B lead-to-opportunity workflows, including Lead Assignment Rules, Opportunity Stages, and Contact Roles, improving pipeline visibility and team collaboration.

• Built custom Lightning Web Components (LWC) to display real-time insights in Service and Sales Consoles using Data Cloud.

• Participated in all Agile ceremonies including sprint planning, daily stand-ups, and retrospectives to deliver iterative enhancements aligned with business goals.

• Implemented Financial Services Cloud features for B2B lead-to-opportunity workflows, including customized Account models and Action Plans.

• Collaborated with marketing and analytics teams to develop Tableau CRM dashboards for audience segmentation, conversion tracking, and behavioral trends.

• Integrated Salesforce Data Cloud with CRM Analytics and Tableau for advanced visualization and real-time insights.

• Configured Calculated Insights in Data Cloud to generate real-time KPIs and behavioral metrics from unified customer profiles for segmentation and personalization.

• Set up and managed Variables in Segmentation for dynamic customer grouping and campaign targeting.

• Leveraged SOQL, SOSL, and SQL for advanced querying and data modeling across large datasets.

• Worked on integration solutions using RESTful web services, outbound messaging, and middleware tools.

• Managed test cases and sprint tracking using Azure DevOps Boards, replicating ALM Quality Center use cases.

• Collaborated with vendors to enhance OpenCTI implementations, boosting agent productivity and system responsiveness.

• Used Git for version control and deployed features to on-prem environments, ensuring traceability and rollback support.

Centene Corporation, Saint Louis, MO Mar 2020 – Nov 2021 Salesforce Developer

• Led the implementation and customization of Salesforce Health Cloud, centralizing patient data and improving care coordination through personalized engagement tools.

• Configured Health Cloud console and patient data models, integrating EHRs, lab systems, and billing platforms to enable unified patient profiles.

• Designed customer service automation workflows in Service Cloud, enhancing partner engagement and support capabilities.

• Developed Apex Batch classes to process large datasets asynchronously, ensuring compliance with Salesforce Governor Limits.

• Created APIs using MuleSoft ESB for data migration from legacy systems, and integrated Salesforce with external platforms via REST/SOAP web services.

• Extracted and displayed real-time data from external systems in Salesforce pages, improving user experience and decision-making.

• Designed and implemented dynamic user interfaces using Visualforce, Lightning Components, HTML5, CSS3, Bootstrap, and advanced JavaScript frameworks.

• Built LWC components for modular and responsive front-end features, enhancing system usability.

• Utilized Jenkins to automate build, test, and deployment workflows, reducing release times with parallelization.

• Conducted User Acceptance Testing (UAT), validated application performance, and supported upgrades and enhancements.

Impetus, Los Gatos, CA Sep 2019 – Feb 2020

Salesforce Developer

• Designed and implemented Apex Triggers, Classes, and Controllers to automate key business processes across Account, Contact, Opportunity, and Custom Objects.

• Built modern Lightning Components to replace legacy UI elements, improving system responsiveness and user experience.

• Resolved complex technical issues in Apex codebase, optimizing performance and reducing page load time.

• Integrated Salesforce with external systems such as Oracle via REST and SOAP APIs to enable seamless data exchange.

• Migrated metadata and configurations using Metadata API for streamlined deployment of customizations.

• Used Data Loader and Import Wizard for mass data export, updates, and backups.

• Created and managed customer journeys using Journey Builder, integrating behavioral triggers from Salesforce CRM.

• Configured Data Extensions, email templates, and tracking reports in Email Studio to optimize campaign effectiveness.

• Created and managed marketing campaigns using Journey Builder, Email Studio, and Automation Studio within Marketing Cloud.

• Configured Omni-Channel for optimized case routing and real-time workload distribution, increasing agent productivity.

• Monitored and troubleshot Omni-Channel issues to maintain smooth case operations.

• Developed Enterprise Lightning Apps using Lightning Design System (SLDS), Lightning App Builder, and custom components.

• Queried and manipulated Salesforce data using SOQL and SOSL, ensuring adherence to governor limits.

• Participated in code reviews and collaborated with senior engineers to improve CI/CD processes and build efficiency.

• Managed core administrative tasks including user setup, profiles, permission sets, OWD settings, and sharing rules.

• Supported Service Cloud design and development for enhanced customer support operations.

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