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Dublin, OH
... Listened to scripted calls by CSR's and coached reps on call technique. Verification of sales Worthington Kilbourne High School // Columbus, OH Drug And Alcohol Counselor Stratford Career Institute Rutherford B Hayes High School // Delaware, OH // ...
- May 29
Columbus, OH
... forged productive liaisons to complete 27 projects across nine business units: Internal Fraud Detection and Analysis, NetFlow and Password Spray Anomaly Detection, Commission Anomaly Detection, Nationwide Financial Call Center Data Analytic Uplift. ...
- May 28
Columbus, OH
... A Performed support functions as necessary to support the call center. A Answered and responded to all customer inquiries regarding merchandise. A Resolved customer complaints regarding sales and service. 07-2006 –10- 2012 Safe Auto Insurance ...
- May 27
Delaware, OH
... Experience as On-Call 24x7 production DBA support. Hands-on training on performance tester using Load Runner and JMeter. Effective communication and documentation skills, with the ability to present complex technical information clearly and ...
- May 26
Columbus, OH
... Call insurance companies to get accurate information on the insurance if it is to be escrowed. Document Support Specialist Parker Trutec - Urbana, OH March 2019 to August 2020 Update records from 1998 to a new template. Also process internal audits ...
- May 24
Columbus, OH
... Device (IED) controllers across Ameren electrical grid enabling centralized remote-control monitoring and updates. ... Designed and implemented the Vendor Bridge Monitor application, enabling automated text notifications to on-call pagers for ...
- May 22
Columbus, OH
... Provided on-call support, led troubleshooting efforts, and utilized Amazon's native tools for cost optimization and failure diagnostics. Maintained and configured Virtual Private Cloud (VPC) components, including Route53, NAT Gateways, Endpoints, ...
- May 22
Columbus, OH, 43291
... Accomplishments: Transitioned cxLoyalty call center platform including call recording, inbound/outbound call routing for many of line of businesses, and Cisco IVR from the Avaya phone system to AWS Amazon Connect cloud. Transitioned from NICE Call ...
- May 19
Columbus, OH
... BACKUP UNITS, FORTRAN, BORLAND C++, PC OLNACS, ISSP/ICCF, DASD, Zeek/Zeb, ONDEMAND/OPC, MICROSOFT PRODUCTS (all versions). ... Acted as weekend primary on-call person. Unigroup Inc., - Lead Computer Operator February. 1999 - February. 2000 Monitored ...
- May 19
Columbus, OH
... Cost Controls Employee Development & Training Employee Opinion Survey – Action Plan Activities/Follow Up Multi-site fulfillment and call center start-up & expansion experience (domestic and international) Human Resources Director Jan 2024 - Present ...
- May 17