Information Technology Project Coordinator

IT PROFESSIONAL

Herman Smith

614-***-**** (Mobile)

*********@*****.***

SUMMARY

A highly skilled and well-seasoned Information Technology professional with over 25 years of military and commercial experience on multiple platforms in various roles and executive leadership positions. The ability to think strategically, programmatically in all environments while exceeding the expectations of the employer while adding high-quality value.

Technologies

HARDWARE (but not limited to):

Multiple MVS z/OS systems, T1 LINES, FIBER OPTICS AND CABLING, FTP SERVERS, IBM Z-SERIES, STORAGE TEK/IBM TAPE LIBRARIES, IBM/QANTEL, MINI/MICRO COMPUTERS, HP 3000, AIX, NOVELL FILE SERVERS, MAC SERVER, OS2, HP 9000/ACCESS, LINUX, SUN SOLARIS, AIX SERVERS, RS6000 FLEX SERVERS, SP/2, AP3000, PRINTERS (laser, digital etc), EMC boxes, MPLS, VSAT.

SOFTWARE (but not limited to):

DB2, DB3, CA-7, CA-11, CA-1, JOBTRAC, MAESTRO, CONTROL M, JCL, VTAM,

UNIX, DOS, UNISYS, SMS/VSE, BAAN, HEAT, REMEDY, SERVICE NOW ticketing tools, IBM ITIL practices, VM WARE, TSO/ISPF, SDSF, RMF, WLM, JES2, JES3, TIVOLI WLM, OMEGAMON, MXI, AS400/ADMINSTRATOR, LOTUS NOTES, NET IQ, ESP, COMMVAULT, WINDOWS (all versions), VISION, NETSCOUT, CCSS, SMARTS, SPECTRUM, RTS, Multiple BACKUP UNITS, FORTRAN, BORLAND C++, PC OLNACS, ISSP/ICCF, DASD, Zeek/Zeb, ONDEMAND/OPC, MICROSOFT PRODUCTS (all versions).

EMPLOYMENT HISTORY

TJX Inc., - Technology Services Supervisor/Asst. MGR

November. 2012 - Present

Supervise the NOC and 24 employees.

Monitor and support all Network, Mainframe and NOC/ store platforms.

Supervise or perform datacenter tasks 24x7x365.

Monitoring/investigate/analysis of critical batch job streams on MVS and TWS, Maestro, ESP workstation platforms, SDSF, TSO, ISPF, CICS, VTAM, VPS, editing JCL, performing job restarts using CA-7/11, escalate production issues. Creating Service Now incident reporting.

Customer Service experience, working with users and vendors worldwide.

Weekly MVS mainframe IPL’s and POR’s as required;

Monitoring networks (LAN-WAN) for TJX worldwide and escalating/resolving when appropriate.

Supervise and train all datacenter operators and supervisors.

Coordinate software/hardware installs that pertain to the datacenter floor while working with the appropriate technical services groups.

Create all documentation for related task and Standard Operating Procedures (SOPs).

Lead daily morning meetings/turnover to inform staff of processing, while suggesting performance improvements.

Initiate weekly, monthly, and yearly QCD’s of the datacenter.

Providing analytical troubleshooting, high-end user technical support on hardware/software installations and administering user accounts as needed.

Manage daily tape on/offsite rotations for ‘disaster recovery’.

Monitoring of possible in-house environmental problems, utilizing UPS and Liebert tools and applications.

Project coordinator/manager for all Disaster Recovery efforts for multiple platforms worldwide.

Project coordinator/manager for both bi-Yearly Time-changes world-wide.

Perform reviews, performance appraisals, IDP’s, associate scheduling and specialized associate training and coaching.

SharePoint Administrator; provisioning access and developing SP pages.

Created all Key Performance metrics (KPI’s) for our IT department weekly, monthly, quarterly and yearly.

Honda of America, Mfg., - Computer Operations Supervisor

January. 2001 - 2012

Supervise or perform datacenter tasks 24x7x365.

Monitoring/investigate/analysis of critical batch job streams on MVS and TWS, Maestro, ESP workstation platforms, JOBTRAC, Control M, TSO, ISPF, CICS, VTAM, VPS, editing JCL, performing job restarts using CA-7/11, escalate production issues. Creating HEAT incident reporting.

Weekly MVS mainframe IPL’s and POR’s as required;

Weekly HP/NT/AIX VM-ware server reboots and restarting of failed services.

Monitoring networks (LAN-WAN) for Honda worldwide and escalating/resolving when appropriate.

Supervising and training all datacenter operators and supervisors.

Coordinate software/hardware installs that pertain to the datacenter while working with the appropriate technical services groups.

Create all documentation for related task and Standard Operating Procedures (SOPs).

Lead daily morning meetings/turnover to inform staff of processing, while suggesting performance improvements.

Initiate weekly, monthly, and yearly QCD’s of the datacenter.

Providing analytical troubleshooting, high-end user technical support on hardware/software installations and administering user accounts as needed.

Manage daily tape on/offsite rotations for ‘disaster recovery’.

Datacenter HDC Project lead for migrating all of Hondas hardware to an out of state location.

Monitoring of possible in-house environmental problems, utilizing UPS and Liebert tools and applications.

Adhoc requests such as but not limited to; job/schedule manipulations, CICS file/transaction manipulation, server reboots in all environments.

Ensuring all critical SLA’s are met to make available systems for daily automobile assembly world-wide for all Honda manufacturing plants.

A.G. Edwards., - Computer Operations Supervisor

February. 2000 - January. 2001

Oversaw all daily task performed by the operations staff.

Supervised 24 (8 tape; 8 print; 8 console) operators.

Scheduling of work hours, vacation, reviews; etc.

Initiated operators training, scheduling, performance evaluations, and work assignments.

Advised management when changes to hardware, software, processing, vendors, and administration were needed.

Created and maintained operational documentation.

Acted as weekend primary on-call person.

Unigroup Inc., - Lead Computer Operator

February. 1999 - February. 2000

Monitored the IBM and UVL mainframes as well as all peripheral devices.

Detect, analyze, and reported software and applications related problems.

Coordinated resolutions with IBM engineers, tech services, and systems development teams.

Provided guidance and training to all shift operators.

Maintained production records and written incident reports during shift operations.

Performed daily, monthly, yearly backups on AS400 and HP servers, as well as IPLs.

Batch-scheduling through CA-7 and CA-11; working with AS400, JES2, MVS, DB2, VTAM, JCL, TSO, OA, CICS, Windows NT.

Print room duties; check printing, etc.

Project Lead, responsible for the connectivity of the AS400 to S/36, S/38.

Monitoring the communication of the AS400 with other systems using a wide variety of protocols such as SNA (System Network Architecture) and LAN (Local Area Networks).

Boeing-IBM., - SR. Computer Operator

September. 1997 – March. 1999

Supervise all of 3rd shift operations on MVS OS390 platform.

Systems administrative duties on IBM multi-systems.

Reports and form generation; check and worksheet printing.

Performed daily, monthly, yearly backups on IBM specialty systems and files, while monitoring micro-mainframe computers as well as the server environment.

Unix Admin-granted permissions and the authorizations of passwords to users.

Performed reboots of systems in a timely manner, while troubleshooting PC software and hardware problems.

Create and implement computer operator SOPs.

Perform configuration changes and connectivity of the AS400 servers and its peripheral devices.

Klais & Co., - SR. Technical Lead

March. 1997 – September. 1997

Performed System Administrative duties on HP9000, Qantel, and IBM servers while troubleshooting user problems.

Update hardware and software as needed.

Performed data conversions, report and form generation, check and worksheet printing off of the AS400.

Responsible for the transfer of entire company's insurance groups to QC/2, archived from the Qantel systems.

Responsible for administering the Hudson databases; admin to all users and schedulers.

Nightly backups, and tape librarian duties.

Sterling Inc., - Computer Operator II

March. 1996 - November. 1996

Duties included monitoring mainframes as well as print room and tape librarian duties.

Tools utilized: UNIX, MS-DOS, BNA, Telnet, Unisys, backups, flash-fob, reboots, Updramtes, Maestro, Fox-pro scheduler, starting/stopping databases, Cache systems. Reboot rips and tips. Working with: BLLIB, BLDIST, BLSCHED, UG075, A & B Unix systems. A15, A17, A12 Mainframe systems & editing.

United States Air Force., - Computer Operator I

August. 1992 - January. 1996

Conducted monitoring mainframes, mini and microcomputers, UNIX and MS-DOS, micro-word, spreadsheet, tape librarian duties, CHCS, helpdesk.

Ran fiber-optic wire to terminals.

Worked as military lead for troubleshooting and maintenance on 2,000 military pc’s for the Wright-Patterson AFB Hospital.

Performed yearly, daily, quarterly, and end of the month backups on AS400 and CHCS mainframe systems.

TRAINING AND EDUCATION

UNITED STATES AIR FORCE: Graduated “Top of my class” with a Computer Science Degree 1994.

Top Secret security clearance- UNITED STATES AIR FORCE.

Technically Certified as:

Computer Operator

Sr. Operator

Lead Operator

Supervisor

Asst. MGR

Unix Administrator

NT SERVER/WORKSTATION 4.0

Borroughs Network Architecture Training

Windows 3.11 Administration

Microsoft Office/Support

PC Troubleshooting

Endeavor change management

Novell Netware 4 Advanced Administration

SIGMA 6 certified

ITIL certified

References

Upon Request.

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