Data Entry Customer Service

SKILLS

WORK HISTORY

PENNEY SOUTHARD

DUBLIN, OH 43016

614-***-**** **********@*****.***

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Data Entry and Maintenance

Multitasking and Prioritization

Understanding Customer Needs

Calm and Professional Under Pressure

Issue and Complaint Resolution

Building Customer Trust and Loyalty

Verbal and Written Communication

Creative Problem Solving

Courteous with Strong Service Mindset

Customer Account Management

Database Management

Establishing and Maintaining Customer

Relationships

Multi-line phone talent

Technical Support

Inbound and Outbound Calling

File and database management

Typist clerk

FABCO

Customer Service Representative // Columbus, Ohio // February 2004 to November 2010 Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Offered advice and assistance to customers, paying attention to special needs or wants.

Placed outbound calls to verify rental and employment history Accepted inbound and placed outbound customer service and technical support calls. Organized and maintained office files and records

Posted payments to proper accounts

Explained policies and regulations to clients obtaining credit reports from Transunion Data entry of both rental and employment applications Data entry of eviction filings

Requested criminal background checks and sent completed orders to clients Cross Country Inn

EDUCATION

ADDITIONAL INFORMATION

Housekeeping Room Attendant // Columbus, Ohio // April 2002 to December 2002 Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.

Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.

Responded to requests from patrons for linens and toiletries. Disposed of trash and recyclables each day to avoid waste buildup. Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors Delivered and retrieved items on loan to guests such as ironing boards, cots and irons. Engaged with guests on room requirements and amenities to promote overall satisfaction.

Interactive Teleservices

Quality Assurance Specialist // Columbus, Ohio // May 1999 to June 2002 Monitored product standards and quality-control programs. Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training. Educated employees on specific QA standards and confirmed maintenance of standards.

Fixed identified issues to increase productivity and boost workflows. Promoted adherence to quality standards by educating personnel on quality control. Data entry of orders placed.

Listened to scripted calls by CSR's and coached reps on call technique. Verification of sales

Worthington Kilbourne High School // Columbus, OH

Drug And Alcohol Counselor

Stratford Career Institute

Rutherford B Hayes High School // Delaware, OH // May 1995 I'd like to take a moment to explain my gap in employment history. Shortly after my position with FABCO I became a stay at home mom. My daughter was born with special needs, both behavioral and medical. I was also recently divorced at that time and spent a great deal of time in and out of Children's Hospital. My daughter is growing out of some of her medical conditions and in school which is finally giving me the opportunity to work.

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