Customer Service Representative
Resume:
**********@*****.***
Elizabeth
Carpenter
Summary
**** ******** ** ********, ** 43232
I am a highly motivated self starter with over twenty years of customer service and problem solving experience. I am sure that my strong organizational and adaptability skills will be an asset to any company. Experience
08-202*-**-**** Pride One Columbus OH
Customer Service Representative (Temporary)
A Assisted Morgan Stanley customers by responding promptly and accurately to all inquiries including online issues regarding their financial accounts.
A Researched members accounts to correct discrepancies in data regarding statements.
02-202*-**-**** Fourci Columbus, OH
Customer Service Representative (Temporary)
A Assisted customers with signing up to receive a COVID 19 vaccination.
A Assisted customers with locating facilities within their area to receive the COVID 19 vaccination.
08-202*-**-**** Tek Systems Columbus, OH
Customer Service Representative (Temporary)
A Assisted customers with information regarding pandemic unemployment claims.
A Routed customers to the correct departments to assist further in pandemic concerns.
A Handled and resolved customer pandemic unemployment complaints.
09-201*-**-**** Eddie Bauer Columbus, OH
Customer Service Representative
A Entered customer orders into an order processing system. A Performed support functions as necessary to support the call center.
A Answered and responded to all customer inquiries regarding merchandise.
A Resolved customer complaints regarding sales and service. 07-2006 –10- 2012 Safe Auto Insurance Columbus, OH Customer Service Representative
A Provided high quality customer service in a call center environment. A Answered and responded to all customer questions, concerns and policy updates regarding car insurance. A Responded to calls from outside businesses and
companies pertaining to banks, lien holders and courts. A Provided forms and documentation while working with other departments to process customer request. Completed follow up for missing and incomplete information.
A Processed and printed all changes and endorsements requested by customers via telephone, e-mail, and U.S. mail for insured motorist.
Education
Linden McKinley High School Columbus, OH
A Diploma
Skills
Proficient in Microsoft Word, Outlook, Auto Pilot software and Word processing software.
Excellent customer service skills
Strong communication skills
Efficient organizational skills
Adapts easily to change
Ability to work well under pressure
Contact this candidate