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Eustis, FL
... Should you desire to contact me on this matter, please call me at 352-874- 2018. Sincerely, Rodger P. Schmidt, PE 301 S Tubb Street Unit I-2 Oakland, FL 34760 Phone: 407-***-**** Fax: 407-***-**** October 14, 2024 To Whom it May Concern, Krescenda ...
- May 12
San Antonio, TX
... Inbound Customer Service Jun 2012 – Feb 2015 Xerox Company (ACS) San Antonio, TX Resolved 95% of customer inquiries on the first call, enhancing overall customer satisfaction and reducing call back rates. Managed an average of 100-150 inbound ...
- May 12
Roanoke, VA
... Working from Salesforce chat and inbound call lines as well as case work, I make use of Windows tools such as ProcMon and review diagnostic logs from affected hosts to determine and correct faults and errors on endpoints. Strong focus on maintaining ...
- May 12
New York City, NY
... • Led peer coaching sessions to enhance call handling techniques and first-contact resolution metrics. Mar 2018 — Jan 2020 Claim Support Analyst (Remote), Currance remote • Processed and resolved high-volume healthcare claims efficiently, achieving ...
- May 12
Centennial, CO
... As member of inbound call operations center, drive customer satisfaction via resolution of issues involving damaged merchandise, returns, pricing, and other matters via telephone, email, and chat. Investigate complaints through collaboration with ...
- May 12
Little Elm, TX
... Participated in release schedule planning and managed on-call schedules to support seamless production deployment and post-release activities. Coordinated cross-functional test execution, including automated regression, end-to-end, and user ...
- May 12
Westlake, OH, 44145
***** ******** ****. Westlake, OH ***** 440-***-**** ****************@*****.*** MaryCatherine Corrigan Qualifications Experienced in all phases of administrative services. Proven ability to plan, organize and prioritize the work presented. Ability...
- May 12
Hermanville, MS
... Representative Upgrade - Phoenix, AZ July 2021 to January 2022 • Managed customer accounts • • Worked in the inbound call center • Processed loans • Responded to inquiries and issues Temperature checker / customer service Focus staffing /frys ...
- May 12
Franklin Park, NJ
... Hands-on experience testing cloud-based contact center solutions using AWS Connect and Genesys, including IVR workflows, call routing, and integrations with CRM and billing systems; tested Pega UI and contributed to enhancing overall customer ...
- May 12
Lake Worth Beach, FL, 33461
... ●Shortest Handling time and highest first call resolution in 2 quarters as customer service agent. ●Earned highest bonus monthly as retention agent. ●85% Retention rate consistently after training. Customer Service Manager/Collector III September ...
- May 12