Customer Service Representative
Resume:
Toni Moore
Customer service
Phoenix, AZ *****
************@*****.***
To obtain a position in customer service that will utilize my skills and abilities as well as provide advancement opportunities.
Authorized to work in the US for any employer
Work Experience
Customer Serivce Representative
Navient - Phoenix, AZ
February 2022 to July 2022
Receiving incoming calls regarding the California Covid 19 rent relief program. Answering callings regarding to application status,review processing timelines and additional documents needed Customer Service Representative
Upgrade - Phoenix, AZ
July 2021 to January 2022
• Managed customer accounts
•
• Worked in the inbound call center
• Processed loans
• Responded to inquiries and issues
Temperature checker / customer service
Focus staffing /frys - Tolleson, AZ
April 2020 to March 2021
Performing temperature checks on employees,truck drivers and anyone entering the Fry's distribution center.
Pharmaceutical Customer Representative
Remx@Mckesson - Scottsdale, AZ
January 2018 to February 2020
Received incoming calls regarding a specific medication. Related detailed information,guidelines and qualifications requirements for the Ipledge program. Updated doctors,patients and pharmacist information and reported any noncompliance or PAE events to proper authorized personnel. Customer Service Representative
General Dynamics Information Technology - Phoenix, AZ July 2016 to May 2017
Taking incoming calls regarding Medicare open enrollment,giving general information regarding enrolling, disenrolling and claim information.
Office Support
Little Folks Village
August 2014 to June 2016
Greeted clients, answered phones. Filed, copied and faxed documents. Assisted the director with general office duties.
Storage Customer Service Rep
Opentech Alliance - Phoenix, AZ
February 2013 to July 2014
Took incoming calls regarding self-storage, gave quotes, prices and sizes available as well as took payments for existing customers, Left messages for facility manager regarding repairs complaints and concerns, also helped with forgotten gate codes and emergency codes. Customer Service Rep
FSIC/ Medicare / General Dynamics - Phoenix, AZ
June 2012 to December 2012
Took incoming calls concerning Medicare. Ordered new or replacement cards, helped with call volume in open enrollment. Helped enroll or dis-enroll in or out of Medicare drug plans. Answered general and detailed questions regarding Medicare Part A, B and Medicare drug plans. Took incoming calls regarding the Federal student information center, helped students fill out the fasfa application. Answered concerns regarding student loans. Customer Service Rep/ Billing Support
I Power Web - Phoenix, AZ
November 2006 to August 2008
Took incoming calls concerning website hosting and domain names. Assisted with setting up websites and troubleshooting any tech problems. Verified security on all customers' accounts. Updated customer account information. Took payments and processed refund request. Collection/ Billing Rep
ARS Collections - Chicago, IL
February 2003 to September 2005
Collected on past due accounts also responsible for credit card payments and refund request, placed outgoing phone calls to customers to arrange payments for later dates. Education
High school diploma in General Studies
Calumet High School - Chicago, IL
Skills
• Call Center (5 years)
• Customer Service (8 years)
• Customer Care (8 years)
• Customer Support (8 years)
• CSR (8 years)
• Microsoft Excel (3 years)
• Zendesk (3 years)
• Microsoft Outlook (6 years)
• Typing (7 years)
• Google Suite (6 years)
• Software Troubleshooting
• Help Desk
• Desktop Support
Assessments
Work style: Reliability — Expert
July 2020
Tendency to be dependable and come to work
Full results: Expert
Customer focus & orientation — Expert
July 2020
Responding to customer situations with sensitivity Full results: Expert
Customer service fit — Proficient
July 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
* Strong customer service background.
* Very strong problem solving skills.
Contact this candidate