Sales, Admin & Customer Service Specialist

CUSTOMER SERVICE & OPERATIONS PROFESSIONAL

• Detail-oriented administrative services professional with outstanding skill in handling business operations, customer service, scheduling, CRM databases, and light bookkeeping in fast-paced environments.

• Experienced ensuring outstanding white-glove customer care and technical services for high-profile clients, including A-list actors, celebrities, musicians, professional athletes, C-suite executives, and politicians.

• Recognized for ability to transform workplaces into orderly, customer-focused environments. Skilled at building processes, multitasking, and exercising emotional intelligence in highly autonomous roles. SKILLS: Planning • Operations • Customer Service • Project Management • Customer Engagement • Logistics • Bookkeeping • Process Improvement • Scheduling • Data Entry • Training • KPI Management • Quality Assurance

• Regulatory Compliance • QuickBooks • Adobe Creative Suite (Light) • NetSuite CRM • Kustomer CRM

• Microsoft Word, Excel & PowerPoint• Basic Conversational French & Italian PROFESSIONAL EXPERIENCE & SELECTED ACHIEVEMENTS

REP FITNESS LLC: Westminster, CO 2023–Present

Customer Service Representative

Deliver customer service and support to corporate and individual clients of fitness equipment provider. As member of inbound call operations center, drive customer satisfaction via resolution of issues involving damaged merchandise, returns, pricing, and other matters via telephone, email, and chat. Investigate complaints through collaboration with internal departments.

• Consistently achieved strong metrics for customer satisfaction, issue resolution, and call volume. Leveraged a consultative, solutions-oriented approach in achieving effective client communications and case closure. COSTCO WHOLESALE CORPORATION: Marina Del Rey, CA 2022–2023 Front End Assistant

Supported retail strategy, day-to-day operations, and sales performance of high-volume warehouse store. Rotated through diverse front-end functions, including direct customer assistance, greeting, cashier support, merchandising, inventory monitoring and replenishments, food preparation, and in-store and parking lot logistics.

• Contributed to culture of performance, maintaining compliance to Costco standards for customer service. PRESTON CINEMA SYSTEMS, INC.: Santa Monica, CA 2013–2020 Operations Administrator

Managed broad spectrum of day-to-day business, administrative, and service operations at provider of proprietary digital cinematography equipment to the media industry. As strategic partner to and proxy for General Manager, performed accounts payable, accounts receivable, and bookkeeping; CRM database administration; rental inventory tracking and management; equipment repairs; and customer issue troubleshooting and resolution. Role expanded to perform in-person and online sales, and to direct performance of junior staff.

• Delivered a high-performing front and back-office operation. Defined operating processes, ensured diligent inventory and financial management, and prioritized outstanding customer service experience.

• Cultivated collaborative relationships with executives and staff at major studios, managing sales of up to

$35,000 per transaction to Paramount, Sony, Columbia, 20th Century Fox, Universal, Warner Bros., and Disney.

• Streamlined service and repairs divisions. Led collaboration in building structure around intake, scheduling, diagnostics, reporting, processing, rentals, loans, and expediting to position PCS as provider of choice. PAUL A. DAVI (310) 560–1547 • **********@*****.*** • Denver, CO 80112 2

PAUL A. DAVI • **********@*****.*** • (310) 560–1547

• Improved balance sheet and reduced risk by strengthening controls around monitoring of working inventory out on rentals and loans. Instituted new tracking mechanisms and follow-up cadences.

• Onboarded, coached, and developed junior staff on operating practices across the business. STARJET, INC.: Marina Del Rey, CA 2009–2013

Operations Coordinator

Directed service and support operations for luxury global private jet charter service. Orchestrated inbound client inquiries, development and negotiation of pricing, global routing and logistics, fueling, passenger credentialing, crew scheduling, catering, cleaning, ancillary services, and regulatory compliance.

• Delivered $3.3M in annualized revenues via organization of complex logistics for 70+ flights, involving seamless planning and coordination of fixed-base operators (FBOs), services, and staff.

• Ensured outstanding white-glove, nonintrusive services for high-profile and ultra-high-net-worth clients, including A-list actors, celebrities, musicians, professional athletes, C-suite executives, and politicians.

• Minimized risk by maintaining outstanding compliance with FAA section 14 CFR regulations. TOYOTA–UNITED PROFESSIONAL CYCLING TEAM: Newport Beach, CA 2005–2008 Graphic Designer (2005–2008)

Managed the multi-platform branding and creative lifecycle for newly launched professional bicycle racing team. Managed brand equity via definition of creative strategic vision for portfolio of projects, ideating and developing integrated concepts, campaigns, and content including logos, identity, uniforms, leisurewear, bicycle graphics, packaging, vehicle wraps, advertising, and promotional material for both print and digital delivery. Project managed planning and prepress.

• Translated initial concept into impactful brand vision and ecosystem that built team awareness and affinity. Aligned team leaders, sponsors, event planners, and other stakeholders around identity and execution.

• Ensured consistency in production via prepress. Prepared files for printing, color calibrating, and imposition; led quality checks for fonts, colors, and materials; and created bleeds, crops, and compositions. Transportation Coordinator (2007–2007)

Assumed dual role managing logistics for a 12-vehicle racing team with 29 members and staff participating in 85 races across the US. Organized schedules, transportation, hospitality, pre-positioning, and issue resolution. EARLY CAREER

LEGACY GYM: West Los Angeles, CA

General Manager

EDUCATION & CREDENTIALS

UNIVERSITY OF COLORADO: Boulder, CO

Bachelor of Arts in French and Italian (Dean’s List • Golden Key Honor Society) UCLA EXTENSION: Los Angeles, CO

Professional Designation in Computer Graphics & Digital Imaging Professional Designation in Fitness Instruction

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