Call Center Agent
Resume:
Westlake, OH *****
****************@*****.***
MaryCatherine Corrigan
Qualifications
Experienced in all phases of administrative services. Proven ability to plan, organize and prioritize the work presented. Ability to communicate with all levels of management and outside parties. Willingness to take on new challenging tasks. Proficient in the use of Microsoft Office.
Experience
06/2024-Present North American Cronite
Sales Administrator
Receive Request for Quote from Customer
Research using Drawings and Previous Orders to find Items
Request Prices from our Foundries in China, France and the United Kingdom using Drawings
Prepare Costing Sheets to Review with Sales Manger
Prepare Quotation and Send to Customer
Create Sales Orders from Quote
Create Purchase Orders to Send to Foundries
Keep Customer Updated on Delivery Times
Tracking Deliveries
3/2022 – 6/2023 Palmer Holland
Office Administrator
Answer, Route and Monitor Incoming Calls and Emails
Order and Stock Office, Kitchen and Restroom Supplies
Update and Maintain “Office Go to List”
Assist Clients with issues/questions
Onboard New Employees
Keep all Conference Rooms (3), Stock and Clean, Check all IT Equipment prior to Scheduled Meetings.
Schedule Meetings and Trainings
Plan and Order Catering for Meetings, Parties etc.
2/2021 – 3/2022 –Open PM
Dispatcher
Answer and Monitor Incoming Calls
Assist Clients with issues/questions to resolve problem
Monitor Incoming Emails
Dispatch Incoming Tickets/Resolve Incoming Tickets
Monitor Ticket Queue
3/2003 – 2/2021 Cleveland Clinic Foundation Cleveland, OH
Administrative Assistant
Support Chief of Hand Surgery in the Orthopaedic Rheumatology Institute
Work Closely with Physician’s Assistant and Nurse
Schedule Patients using Epic System
Triage Patient Calls
Arrange Travel and Process Travel Reimbursement
Daily use of Outlook Calendar, Schedule Meetings, etc.
Prepare, Edit, and Correlate Power Point Presentations for Orthopaedic Meetings.
Prepare, Edit and Correlate Articles and Journals for Publication.
Medical Secretary II
Support Section Head of Audiology and Co-Vice Chair of Head and Neck Institute
Support Co-Director of Audiology
Support Co-Director of Hearing Implant Program
Support Staff in Dentistry Department
Support additional audiology staff at Main Campus and Satellite offices including 10 students
Supports Cochlear Implant Team
Types Correspondence and Memos
Schedules Meetings
Take Minutes at Bi-Monthly Meetings
Completes Travel Expense Reports
Developed and maintain database for Special Study Patients
Track development and treatment of Special Study Patients
Schedule Patients using Epic System
On-Boarding of Audiology Students using SilkRoad Red Carpet
Triage Tinnitus Patient Calls
Cover phones for Pediatric ENT, Head and Neck Cancer, Rhinology, and Dentistry
Contact this candidate