Customer Service Data Entry
Resume:
Angela Williams
CONTACT
************@*****.***
San Antonio, TX 78247
SKILLS
Microsoft Office
Teams
Empathy
Problem-Solving
Adaptability
Communication
Team Player
SUMMARY
Highly motivated and experienced Customer Service Specialist with 10+ years of experience in providing quality customer service in a fast-paced environment. Possesses strong communication, problem-solving, and providing product knowledge. Experienced in responding to customer inquiries and requests in a timely manner. Skilled in customer relations, and data entry.
WORK EXPERIENCE
Customer Relations Associate Apr 2016 – Mar 2025
Ambassador Facility Services San Antonio, TX
Took inbound and outbound calls for handling all complaints and resolving them
Handled customer support and ensured all complaints
Maintained great customer service relations with contractors using outbound calls to promote sales and help ensure their needs are being met for future jobs
Responsible for maintaining and handling all complaints, reviews and addressing any concerns and all suggestions
Addressing customer inquiries, solving problems, and providing information
Using knowledge of systems and products to find solutions that best assist clients with their financial well-being and resolving any issues that come up
Show and maintain relationships and loyalty with clients through personal interactions
Coordinate meetings with clients, ensure staff is trained properly and well prepared for daily operations
Manage daily office operations, including but not limited to planning and monitoring staff performance
Scheduling events, conferences, meeting and answering phone calls, emails and other office secretarial duties and light housekeeping functions when needed
Communicate with clients daily and give report on condition of properties, including information concerning repairs and staff
Making sure all task performed, meet necessary standards given
Trained new team members on customer service protocols, ensuring consistent and high-quality interactions that aligned with company standards.
Inbound Customer Service Jun 2012 – Feb 2015
Xerox Company (ACS) San Antonio, TX
Resolved 95% of customer inquiries on the first call, enhancing overall customer satisfaction and reducing call back rates.
Managed an average of 100-150 inbound customer calls daily, consistently meeting and exceeding departmental goals for efficiency and response time.
Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner.
Resolved product and service challenges by researching customer complaints and following up to ensure satisfactory resolutions.
Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations.
Investigated and resolved customer inquiries and complaints in a timely and empathic manner.
Defused volatile customer situations calmly and courteously.
Ensured superior customer experience by addressing customers concerns, demonstrating empathy and resolving the problem as quick as possible.
Maintained quality control standards, seeking new ways to improve customer service.
Data Entry Clerk (Rater) Nov 2008 – May 2010
Coastal Transport Co Inc San Antonio, TX
Demonstrated proficiency in data entry and record keeping, meeting tight deadlines.
Developed and maintained a high level of accuracy in data entry.
Produced monthly reports using excel spreadsheets functions
Provided training and support to new team members, contributing to a 98% reduction in onboarding time and ensuring consistent adherence to data entry protocols.
Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
Verify data by comparing it to source documents
Create spreadsheets with large numbers of figures without, mistakes
Retrieve data from the database or electronic files as requested
Perform regular backups to ensure data preservation
Update existing data
Basic understanding of databases
Data entry must be performed in a timely manner and accuracy is a must
EDUCATION
High School Diploma
Providence High School San Antonio, TX
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