Quality Assurance Software Tester

Syed Raza

Tel: 678-***-**** Email: ********@*****.***

Professional Summary – Quality Assurance Tester

Experienced Test Analyst and Certified Software Tester (CSTE) with a robust background in Testing, Quality Assurance, UAT, Client Implementations, Change, Defect, and Release Management. Recognized for successfully implementing enterprise-level test strategies, driving cross-functional leadership, ensuring regulatory compliance (HIPAA, PHI, PII, PCI, CMS), and mentoring QA teams and junior professionals.

Brings deep domain expertise across healthcare (ACA, Medicare, Medicaid), TPL Recovery, State Unemployment Insurance, Workers’ Compensation, State Revenue and Tax systems, as well as Financial, Retail, and e-commerce industries. Proven experience working closely with PMOs to manage and deliver testing for DDI and M&O phases of complex system modernization efforts. Skilled in leading the quality assurance of COTS product implementations, ensuring alignment with business and technical requirements.

Highly skilled in organizing, executing, and delivering scalable, high-quality software solutions. Adept at requirements gathering, gap analysis, conducting system configuration reviews, and tailoring custom solutions. Experienced in creating test documentation, conducting client-facing demos, and managing end-to-end testing lifecycles including release and defect management. Proven success in leading functional, automated, and performance testing within geographically dispersed and Agile/Hybrid delivery environments

Related Experience

11 years performing Testing Quality Assurance, IT Customer Support,, Helpdesk and Defect Management.

9 years of experience in Test Management, Test Planning, execution and iterative Release Management

8 years of experience performing Requirement reviews, Gap analysis and Traceability and product Demos.

7 years of experience in defining UAT scope and conducting User Acceptance Testing.

Expertise

Professional Summary

Software Testing and Quality Assurance

UAT and Operation Support

Test Planning, Executions and Defect Mgmt.

Independent Verification & Validation (IV&V)

Compliances PII, PHI, PCI, FTI, CMS, & HIPAA

Agile/Scrum, Waterfall, RUP Methodologies

Requirement and Release Management

Product Demo

2019 – 2025 HHS Technology Group Inc.

2017 – 2019 Depository Trust Clearing Corporation

2016– 2017 CSG Government Solutions-DOR

2015 – 2016 Xerox Business Services-WC

2014 – 2015 State of Arkansas-DHHS

2013 – 2014 Health PlanServices -ACA

2008 – 2013 Blue Cross Blue Shield of MS

2002 – 2008 Seagate Technologies

Technical Experience

Industry Experience

Tolls: IBM, ALM, TFS, JIRA,, Bugzilla TestRail

Micro Soft: Word, Excel, Project, PowerPoint

Design: Lucid, Visio Wireframe, Adobe

Testing.: Xray, MS Test Manager FAST

Databases: DB2, SQL, ORACLE, Mongo Db

WCGA and ADA Testing: AXE

API Testing: REST, Swagger, Postman

Collaboration: Microsoft Teams, Slack, Zoom, Outlook, Confluence, SharePoint

Health Care Insurance Enrollments, Benefits & HIPAA

State Provider Enrollment/Management System

State Medicaid Social Programs and MMIS

Pharmacy Benefits Management (PBM)

State Unemployment Insurance (UI)

State Tax and Revenue programs

Worker’s Compensation

Financial

Retail

Chronological Experience

HHS Tech Group Inc.

09/2019 – Present

Senior QA Analyst – (09/2019 – Present)

Led end-to-end testing of enterprise healthcare applications, overseeing requirements validation, planned testing, executed tests,

managed defect and coordinated release.

Created and reviewed requirement traceability and coverage matrix.

Participated in JAD and Requirement review and planning session.

Participated in the development and implantation of a Quality Management Plan

Performed estimates on testing activities, tasks, releases, and deliverables.

Customized Jira and Xray for Project customization and configurations.

Conducted System Integration Testing (SIT) to ensure the required coverage through testing including defect management.

Created Test Case, perform reviews and provide feedback on requirement coverages.

Participated in the Requirement Review/Refinement, Sprint Planning, and Sprint Demo sessions.

Facilitated User Acceptance testing and work with users in defining the UAT scope and participating in the defect triages.

Ensured quality and coverage through complete testing lifecycles.

Collected and analyzed metrics to guide decisions about software quality and user experience.

Participated in Client reviews and Sprint/Release Demos.

Environment Agile Scrum Java, BDD, Web Application, AWS, Mongo DB, XML FTP/SFTP, MQ, Postman Jira, Selenium, Test NG.

Latitude 36

01/2018 – 09/2019

Test Coordinator – Client: Depository Trust and Clearinghouse Corporation – DTCC

Led end-to-end testing and defect management for DTCC's global trading repository, ensuring full verification and validation of requirements across multiple jurisdictions.

Oversaw both onshore and offshore QA teams, managing resource allocation, estimating workloads, and driving delivery across complex testing phases.

Conducted thorough requirements reviews, defined test strategies, and established deliverables for system, integration, and UAT testing cycles.

Collaborated closely with product owners, project managers, and business stakeholders to manage scope changes and support agile change control processes.

Identified and mitigated testing risks and impediments, following escalation protocols to ensure timely issue resolution.

Participated in release schedule planning and managed on-call schedules to support seamless production deployment and post-release activities.

Coordinated cross-functional test execution, including automated regression, end-to-end, and user acceptance testing efforts.

Conducted quality audits to evaluate testing processes and defect workflows, delivering status updates, risk assessments, and strategic recommendations to senior leadership.

Applied industry standard best practices in a hybrid Agile environment to support testing of web applications and backend systems.

Environment: Hybrid Methodology, Web Application HP-QC ALM, Java, XML, Oracle, WinSCP, FTP/SFTP, MQ, Selenium.

CSG Government Solutions, Chicago IL

06/2016 – 12/2017

Senior QA Analyst – Client: South Carolina Department of Unemployment Insurance (9/2016 – 03/2017)

Executed end-to-end testing of tax, revenue collection, and financial transaction workflows, including third-party payment and refund processing.

Ensured PCI compliance by validating secure online payments (credit/debit cards, ACH, checks) and verifying transaction batches, penalties, and adjustments.

Participated in requirement confirmation and Fit-Gap analysis to align functional needs with product capabilities and testing priorities.

Engaged in iteration planning and product design configuration sessions to shape testing strategy and execution.

Provided risk analysis, feedback on release schedules, and reviewed rollback plans to ensure deployment readiness.

Coordinated code deployments with cross-functional teams and executed release activities to minimize system downtime.

Reviewed build checklists, validated test artifacts, managed defect resolution, and approved release sign-offs.

Supported production deployments by assigning QA resources, conducting sanity/smoke testing, and verifying post-release system health.

Recommended testing process improvements by analyzing workflows and identifying inefficiencies.

Led UAT efforts, helping business users select cases, configure environments, and install critical software components.

Maintained test management matrices and tracked QA metrics for performance and progress reporting.

Developed user training content and documented testing scope, workflows, and defect management processes.

Verified test data integrity, triaged reported issues, and collaborated on root cause analysis and resolution.

Reviewed all functional and technical deliverables, performed test result analysis, and compiled comprehensive Test Summary Reports.

Environment: Agile, C#, Dot Net, Oracle, FAST, FTI, PII, and PCI.

IV&V Analyst – Client: Oregon Department of Revenue (06/2016 – 08/2016)

Led verification and validation efforts for the State of Oregon's Tax and Revenue Modernization project, ensuring accurate system development, SIT, and UAT execution.

Collaborated with cross-functional teams—including business users, project managers, vendors, and QA teams—to ensure timely delivery of tax and revenue application components.

Conducted Independent Verification and Validation (IV&V) of application functionality, focusing on tax calculation, revenue collection, and payment processing.

Validated complex financial transactions involving credit/debit cards, ACH deposits, and checks, ensuring compliance with PCI and PII standards.

Tested functionalities for online tax filing, adjustments, payment plans, and refund processing across multiple tax programs.

Performed end-to-end testing for interest and penalty calculations based on payment timing and tax liability.

Executed data migration validation for historical tax and financial records, ensuring integrity of sensitive personal and transactional data.

Shadowed business users during UAT to provide guidance, participate in defect triage, and recommend process enhancements based on user feedback.

Created bi-weekly test status reports documenting testing progress, key observations, defect metrics, and improvement recommendations.

Participated in system testing and data conversion meetings, aligning test efforts with project milestones and deliverables.

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Environment: WaterFall, Java, HTML, DB2, FAST, NeoTrack, SoupUI, FTI, PII, and PCI.

Xerox Business Solutions – Tampa, FL

02/2015 – 06/20164

QA Analyst

Performed end-to-end testing of web applications and services developed on the .NET platform, including EDI transactions (820, 834, 837) for medical case management, nurses and pharmacy claims.

Participated in a successful ICD-10 implementation testing for clients and TPAs, aligning cross-functional teams across onshore and offshore resources.

Conducted testing for integrated applications supporting medical case management and managed care provider solutions.

Collaborated with business users and product owners to review user stories, clarify functionality, and define both functional and non-functional testing requirements.

Participated in sprint planning and backlog grooming, offering expert feedback on sprint goals and deliverables.

Partnered with Scrum Masters to proactively identify and remove testing roadblocks and delivery impediments.

Utilized SharePoint to manage documentation, requirements, schedules, issue tracking, and stakeholder communication.

Initiated cross-training programs to optimize team performance and resource allocation.

Spearheaded the transition from Waterfall to a hybrid Agile methodology, improving delivery speed and testing efficiency.

Developed and monitored quality metrics to evaluate application performance and team productivity.

Coordinated UAT planning and execution, guiding business users through validation of critical functionalities.

Served on Xerox's Quality Improvement Committee, recognized for deep domain expertise in worker's compensation, HIPAA, EDI, ICD, CPT, and HL7 standards.

Successfully applied Xerox's Global Delivery Model for effective staff augmentation and scalable resource planning.

Environment: Agile, .Net, C#, SOA, XML, EDI, ORACLE, Team Foundation Server (TFS), BizTalk, ICD 10, PHI, PII, and PCI.

Engagepoint Inc.

03/2014 – 02/20154

Test Lead – Client: State of Arkansas, Department of Health and Human Services – Little Rock, AR

Led end-to-end testing of IBM CURAM for State Medicaid eligibility modernization, including MMIS, rules configuration, workflows, user roles, and integrated systems.

Managed a team of 50+ testers across functional, automation, and performance disciplines, delivering a multi-tier, mission-critical healthcare application.

Recruited, interviewed, trained, and evaluated employees and contractors, aligning skill sets with complex project needs and cross-functional utilization.

Estimated testing timelines, assessed resource capacity, and strategically planned for future staffing and onboarding efforts.

Tested applications for eligibility determination and enrollment in state programs (WIC, CHIP, SNAP, TANF), ensuring compliance with HIPAA, PHI/PII, and Section 508 standards.

Collaborated with SMEs, developers, and project leadership to optimize requirement traceability, test coverage, and defect lifecycle management.

Coordinated change management and release activities with vendors including HP (MMIS), IV&V teams, and Northrop Grumman (ISS), ensuring smooth deployments.

Facilitated UAT sessions with state business users, driving user engagement, test execution, and final sign-off for all releases.

Participated in the release management for major deployments and hot patches, ensuring readiness and minimal production downtime.

Appointed to the State Advisory Board in recognition of leadership, initiative, and subject matter expertise.

Environment: Waterfall, Java, XML, HTML, DB2, JIRA, IBM Curam, MMIS, HIPAA, CMS, PHI, PII

HealthPlan Services – Tampa, FL

04/2013 – 03/2014

Lead QA Tester

Collaborated with multiple onshore and offshore QA teams to ensure comprehensive testing across web, middleware, third-party apps, CSR IVR systems, and backend validations aligned with State, Federal, and CMS regulations.

Estimated effort, resources, and timelines for fixed-budget client onboarding projects and warranty periods, ensuring timely delivery and quality.

Strategically scheduled and allocated testing resources across multiple projects to meet deliverables and control costs.

Initiated cross-training programs to enhance team flexibility, increase domain coverage, and improve work-life balance.

Built and maintained relationships with external recruiting firms and approved vendors to ensure staffing efficiency and quality.

Performed testing for major carriers including Blue Cross, Humana, Aetna, Cigna, and USAA, validating enrollment, benefits, and policy administration via Web and CSR portals.

Oversaw all phases of testing—planning, execution, defect management, and reporting—while communicating project risks and status to stakeholders.

Collaborated with project and portfolio managers to align testing with project scope, timelines, and budgets.

Coordinated testing for middleware integrations covering enrollment updates, plan changes, pricing, and batch testing for billing and notifications.

Verified PCI compliance across payment workflows, including plan changes, cancellations, and automated notifications.

Executed payment validations via portals using credit/debit cards, ACH, and checks, and validated batch processing through EDI 820 transactions.

Created and reviewed SIT and UAT test cases, identified data sets, and ensured alignment with functional requirements.

Utilized XML and XSD mapping for EDI 820, 834, and 837 files; performed backend validation using DB2.

Participated in defect triage and issue resolution using ALM Quality Center, ensuring fast turnaround and traceability.

Environment: Waterfall, Java, XML, HTML, DB2, EDI, Mainframe, IBM Connector, HP-QCALM, REST, HIPAA, PHI, PCI, and PII.

Computer Task Group – CTG

06/2008 – 04/2013

QA Implementation Lead – Client: Blue Cross Blue Shield of MS (6/2008 – 04/2012)

Reviewed requirements, planned and executed testing and performed defects management for healthcare applications including enrollment, eligibility benefits, EOBs, group maintenance, provider, e-Care, and drug formularies.

Performed testing for billings, payment methods, and payment transactions using ACH, Credit Card, Debit Card, and Checks in accordance with HIPP, PHI, PII, and PCI compliance.

Conducted a verity of tests covering PBM, Formularies based on the plans, demographics, pricing drug categories, and tires.

Prepared release readiness checklist, collaborate release testing with all cross-functional teams and project manager.

Authored test plans., created test cases and performed executions in RFT; managed and reported defects using Quality Center

Consolidated the mobile testing experience testing both the HTML and Native application for Android, iOS, and Smart devices; Gained experience in testing Content Management Systems (CMS), mobile applications, and mobile devices.

Provided support for integrated systems, batch processes, Web FOCUS reporting and validations on SQL, DB2, and AS400.

Facilitated UAT testing and assisted business users in identifying scenarios and test data.

Environment: Agile, Java, HTML, SQL, Web Sphere, Mainframe, EDI, Rational Suite, Selenium, HIPAA, PHI, PCI, and PII.

IT Field Service Manager – Parent Company: Computer Task Group, Buffalo, NY (5/2012 – 04/2013)

Managed IT staff on multiple client sites including testers, developers, web administrators, and graphic designers. to conduct and perform work development and testing activities on behalf of CTG with clients, vendors, and contractors and performed work and resource estimation for ongoing and future projects for a team of nearly 45 resources.

Oversaw multiple projects, resources, and deliverables at any given time.

Reviewed RFP and prepared proposals for client services, resources, and equipment.

Proactively participate in coaching, training, and professional development.

Ensured that the CTG employee standards at all client sites; reached out to team members to de-escalate any potential issues and worked as a liaison between client and partner resources.

Collected feedback to streamline the development process; participated in weekly project meetings, business reviews, and product demos to capture adequate feedback.

Seagate Technologies – Bloomington, MN

11/2002 – 12/2008

Technical Specialist

Provide technical support for both the internal and external clients in triaging issues and providing resolution.

Performed hardware/software testing, configuration resolved technical issues and offered solutions.

Performed system-wide health check to identify any performance-related issues for reporting.

Monitored call and maintained issue and resolution logs.

Participated in support sessions and training.

Education and Certifications

Bachelor of Business Administration and Commerce – University of Karachi.

Certified Software Tester (CSTE) – Quality Assurance Institute.

Scrum Fundamentals Certified (SFC) – SCRUMstudy – Scrum-Agile Accredited.

Application Lifecycle Management QC ALM (Quality Center) – Mercury Corporation.

IBM Rational Suite – Ascendant – IBM Partner.

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