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Benson, AZ
... • Operated Genesys phone systems and Verint timesheet software to log and manage call data effectively. Server Hostess at Denny s Restaurant April 2021 - February 2023 (2 Years) • Delivered exceptional customer service by efficiently managing guest ...
- May 13
North Wales, PA
... Client Communication, On Going and Cumulative Client Reporting, Development of Inside Sales Call Guides, Email Templates, Systems Training on the Effective Utilization of Salesforce CRM and VOIP tools to Ensure Performance Tracking and Efficiency. ...
- May 13
Baton Rouge, LA
... Conduct follow-up call •Provide customer service and technical support using telephone and video channels •Process Donations Cingular/AT&T Wireless, Customer Service & Technical Support Specialist, Baton Rouge, La November 2004 — March 2015 ...
- May 13
Raleigh, NC, 27603
... CORE COMPETENCIES Workforce Planning & Capacity Modeling Cybersecurity Risk Management (NIST, INFOSEC, RMF) Vendor Management & Contract Enforcement Call Center & Contact Center Operations (IEX, NICE) Data Security SIEM Vulnerability Assessment ...
- May 13
Columbus, OH
... • Improved Client satisfaction by troubleshooting and resolving VOIP issues from past implementations which consisted of various versions of call manager, gateways and switches.
- May 13
Levittown, PA
... them to a department - Update all Power Point Trainings as new information and dates become available - Provide Call Center support on SAT Test Days from Test Center Supervisors when problems arise Estenson Logistics/Bonsal American April ...
- May 13
Bothell, WA
... Consultant at AT&T Oct 1998 – Oct 2000 Product: Call Data Center application that enables AT&T customer care agents to control calls from GUI. The product integrated Computer Telephony Interface server, and Interactive Voice Response module, with ...
- May 13
Indianapolis, IN
... Intake Support Specialist Intake Processing - Indiana Attorney General’s Office, Consumer Protection Division-Indianapolis, IN March 2021 to February 2024 My responsibilities included handling consumer complaints, from the initial phone call to the ...
- May 13
New York City, NY
... initiatives and construction Accountable for field surveys & preparation of punch lists Represented company on conference call meetings, as required Formed & fostered relationships with clients: Wolfspeed Siler, Merchants MDI, Zoetis, Caribbean Bay ...
- May 13
Graham, NC
... Call for service and maintenance for vending machines. . Keep manual updated for caracole’s policies and procedures Carolina Hosiery Inc., Burlington NC August 2014 –October-2019 Warehouse Supplier • Pull work orders for warehouse • Print labels for ...
- May 13