Customer Service Representative
Resume:
Lisa Miller
***************@*****.*** BENSON, AZ, US +1-520-***-****
WORK HISTORY
Driver at Fleet Logix
February 2023 - June 2024 (1.5 Years)
• Transported fleet vehicles efficiently between airport and off-site locations, ensuring timely and safe delivery.
• Managed parking operations at airport facilities, optimizing space utilization and streamlining vehicle placement.
Rental Counter Agent at Avis Budget Group
January 2022 - April 2022 (0.5 Year)
• Assisted customers by efficiently setting up rental agreements, ensuring a smooth and positive rental experience.
• Provided excellent customer service through friendly greetings and attentive support, contributing to high customer satisfaction.
Customer Service Representative Rental Car Agent at Enterprise Rental Car June 2021 - August 2021 (0.5 Year)
• Assisted customers in vehicle selection and ensured vehicle condition met company standards by conducting thorough damage inspections.
• Facilitated the sales process by effectively communicating the benefits of additional protection plans to enhance customer satisfaction.
• Streamlined the rental process by efficiently managing contract documentation using digital tools.
Customer Service Representative at Randstad Staffing May 2021 - June 2021 (0.5 Year)
• Responded to inquiries regarding COVID-19 vaccine providers and locations, ensuring accurate and timely information delivery to clients.
• Utilized Microsoft Office 365, Microsoft Teams, and Amazon Workspaces to manage communications and maintain efficient workflow.
• Operated Genesys phone systems and Verint timesheet software to log and manage call data effectively.
Server Hostess at Denny s Restaurant
April 2021 - February 2023 (2 Years)
• Delivered exceptional customer service by efficiently managing guest seating and ensuring a welcoming dining experience for all patrons.
• Coordinated effectively with kitchen and wait staff to maintain smooth service operations and minimize wait times.
Collection Specialist at Aerotek Staffing
March 2021 - May 2021 (0.5 Year)
• Coordinated with employers to establish and manage payment schedules, ensuring timely and accurate collections.
• Utilized Intuit payroll systems to streamline payment processing and improve efficiency. Customer Service Solutions Specialist at Pods Moving Storage January 2020 - March 2021 (1.5 Years)
• Facilitated service and product sales, including promotions, to both prospective and existing customers in a high-volume call center environment.
• Resolved customer issues related to container rentals and collaborated effectively with third-party logistics providers to ensure customer satisfaction. Customer Care Specialist at Optum UnitedHealth Group August 2019 - January 2020 (0.5 Year)
• Processed claims and resolved billing issues in a high-volume call center, ensuring seamless communication and support for patients and medical providers.
• Updated patient insurance plans and verified insurance details for medical providers, while also facilitating AARP membership sales.
Customer Service Agent at Optimum CX
January 2019 - August 2019 (1 Year)
• Processed claims efficiently in a high-volume call center environment for a water and sewer insurance company, ensuring timely and accurate service delivery.
• Scheduled repair appointments and provided assistance to customers, addressing their issues and enhancing their service experience.
Tax prep assistant at Telepreformance -Intuit TurboTax February 2025 - April 2025 (0.5 Year)
Tax Preparation Assistant TurboTax
EDUCATION
El Camino College - Associate Degree
Graduated 1970-01-01
Restaurant Management Business Management
Narbonne High School - High School
Graduated 1985-01-01
General Education
Le Cordon Bleu - Associate Degree
Graduated 1986-01-01
Culinary Arts
Bryman Everest College - Associate Degree
Graduated 1988-01-01
Medical Assistant
Barstow Community College - Associate Degree
Graduated 2011-01-01
Social Science
SKILLS
Microsoft, 7 years
ABOUT ME
I have a drivers license
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