Human Service Specialist

Skills

Team/Independent Worker

Crisis Support

Leadership Skills

Time Management Skills

Analytical Thinking Skills

Creative Critical Thinking Skills

Collaborator

Innovative Problem Solving

Project Management Skills

Program and Event Planning

Strategic Thinking

Emma Knox

Human Service Professional

3085 Woodcrest Dr

Baton Rouge, LA 70814

225-***-**** · *********@*****.***

Profile

Employment History

I am a deeply passionate and motivated Human Service Professional and community outreach coordinator who is inspired to help people in need. I am a great collaborator with leadership skills who believes in reaching deadlines by utilizing my time management skills. I am also an empathetic listener, innovative, and critical thinker. I am inspired to work in a caring environment that assists others, and I enjoy participating in projects and occasion planning. I am a very analytical thinker who has been led to work in diverse professional settings, such as Home Health, Customer Service, Technical Support, Counseling, Crisis, Volunteer Services, and Resource Coordination, to converge solutions and overcome challenges that people and communities often encounter.

Working Solution: Independent Contractor

Senior Resource Coordinator /Project for “A Place for Mom”/ “Turbo Tax Product Expert”/ “Outreach Disaster Relief Assistance”

Remote, United States & Canada

April 2023 — Present

•Assisting with Senior and Care options to incoming and outgoing callers.

•Deliver appropriate referral information. Conduct follow-up call

•Provide customer service and technical support using telephone and video channels

•Process Donations

Cingular/AT&T Wireless, Customer Service & Technical Support Specialist,

Baton Rouge, La

November 2004 — March 2015

•Research and Resolve billing inquiries.

•Identified and resolved customer Technical Issues efficiently.

•Navigate multi-system and data for one-call resolutions.

Education

Bachelor of Science in Human Services (Psychology), Post University,

Degree

January 2023/March 2, 2025 (Meet GPA for Post Honor Program)

Bachelor of Science in Business Entrepreneurship (Information

Technology), Strayer University, Remote

January 2020 — December 2022

Phi Theta Kappa Honor Society since 2020.

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