Customer Service Representative
Resume:
Catherine M. Stemme
*** ******** ***** · Levittown, Pa 19056 · 267-***-**** -***************@*****.***
Objective: I am a dedicated, enthusiastic, and self-motivated individual seeking a position where I can utilize my skills working in a Customer Service related environment. I love helping people to make sure their experience is a positive one and they feel validated. I am proficient in Microsoft Office. I am a fast learner and take great pride in my work ethic and my empathetic and positive attitude.
REFERENCES AVAILABLE UPON REQUEST
Work Experience:
Mindset Works, Inc. (Growth Mindset Educational Software Company) May 2016 – Present Customer Support Representative Covina, CA (Remote Position)
-Help customers via email/phone with questions, scheduling calls, program implementation, troubleshooting.
-Process customer orders for tangible and SaaS products
-Log all calls and customer information into Salesforce as well as set up accounts and opportunities. Enter data accurately.
-Proficient in Microsoft Office (specifically Excel) and other programs geared to my position at Mindset Works.
Educational Testing Service January 2015 – May - 2016
Customer Service Representative Ewing, NJ
-Answer calls from Institutions regarding processing orders for test materials, how to navigate the website, etc
-Process customer orders. Ensure all data is correct before processing.
-Log all calls and information into Salesforce
-Work in Outlook, Microsoft Office and other programs geared to my position
Test Administration Services Processor
- Edit spreadsheets and distribute to proper SAT Representative
- Schedule and train SAT Supervisors for test day via Power Point presentation webinars
- Retrieve and carefully scan all department emails and faxes, respond directly or redistribute them to a department
- Update all Power Point Trainings as new information and dates become available
- Provide Call Center support on SAT Test Days from Test Center Supervisors when problems arise
Estenson Logistics/Bonsal American April 2010 – December 2014
Customer Service Representative Bristol, PA
- Responsible for taking calls from Customers and Sales Representatives for Material orders
- Enter sales orders into a computer program and scheduled either a customer Pickup or Delivery
- Troubleshoot phone calls from Customers with product issues, delivery issues, complaints, etc
- Follow up with Customer to make sure the delivery went smoothly and all issues were resolved
Administrative Assistant
- Greet Customers at the front window when they pick up orders
- Print paperwork for their orders and allocate product to their orders when needed
- Prepared all company drivers’ paperwork for their deliveries for the next day
- Scheduled routine and emergency maintenance for our fleet of tractor trailers
- Verified all information was correct and matches their Driver Logs
- Set up the Driver Dispatch on an Excel spreadsheet for the next day’s deliveries
- Maintained the Office and Safety Procedure Manual and kept it current
- General office duties including using Microsoft Office
Law School Admission Council (Seasonal Position) October 2009-March 2010
Data Entry Newtown, PA
- Processed Domestic and Foreign College Transcripts
- Evaluated the transcripts for grades and credits and entered them into a program
- Carefully scanned the transcripts for special codes/symbols to indicate honors or awards
Mary Kay Cosmetics 1996–Present
Independent Beauty Consultant/Sales Director (Remote Position)
-Maintained a home office and my retail customer base for over 24 years through great Customer Service while managing my sales unit; train and motivate Sales Force on product knowledge, etc, work effectively with various personalities and diverse backgrounds, office management, set up networking tables, scheduling appointments, order and maintain my inventory, keep detailed records of orders and invoices
Neshaminy School District September 1999-June 2010
On call Office work (Clerical) Langhorne, PA
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