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Lancaster, TX
... Enhanced the knowledge of the CSR by conducting Brown Bag sessions for updates, new policies, procedures and product services. As 3rd shift Incident Focal provided direction and leadership to the customer service agents to minimize disruption to the ...
- 2022 May 15
DeSoto, TX, 75115
... Work the CSR Notification emails and process the refund and credit request sent in by CSR and Sale’s Pro. Process new fundraiser credits. Process 3.0 FBL5N Balances and properly notate accounts. Work CC refund tag for newest aging to review and ...
- 2018 Mar 01
Ennis, TX
... Was promoted after the 6 weeks to Team Leader over 30 CSR agents in my team. 6 weeks asked to go to Kentucky to help train new hirers for the newly opened call center. Worked independently as team leader on team’s attrition, daily attendance, ...
- 2016 Apr 20
Waxahachie, TX
... 4/2002 - 8/2009 - Pacer Transport, Inc., DeSoto, TX Quality Manager (7/07 - 8/09) Office Manager (2/09 - 8/09) Executive Assistant (12/06 - 8/09) Fleet Services Supervisor (4/04 - 12/06) Settlements/Billing Supervisor (10/02 - 4/04) CSR/Dispatcher ...
- 2015 Jun 17
DeSoto, TX, 75115
... blood, urine, etc.) 11-10 to 01-11 Clinical Pathology Laboratories Beaumont, TX Lead Phlebotomist/CSR Train and supervise phlebotomist Responsible for accurately obtaining blood sample via venipuncture and capillary collection procedures with ...
- 2015 Feb 23
Glenn Heights, TX
... Modify Registration Information with CMS approval In addition to all duties of Customer Service Advocate 1 Customer service Advocate 1 Track all calls using the Remedy System Refer a system issue to a Level 2 CSR with minimal call transferring. ...
- 2014 Mar 12
Lancaster, TX
... • Follow policies and procedures, prepare for audit, account service • 02/2010- 3/2011 Farmers Insurance Evergreen Park, IL CSR- Sales Rep Provide excellent customer service, general office work • Persuade prospective customers to take advantage of ...
- 2013 Dec 05
Waxahachie, TX
... MEDICARE INSURANCE CSR – C3 CUSTOMER CONTACT CHANNELS, MCGREGOR, TX – August 2011 to January 2012 Responsibilities: Medicare customer service for Humana Insurance. Build trusting relationships with customers by providing caring and professional ...
- 2013 Sep 25
Lancaster, TX, 75146
... LICENSES & CERTIFICATES Certificate in Medical Terminology Medical Transcription Legal Terminology English Grammar, CSR written examination certificate. HUMAN RESOURCE DEPARTMENT, Recently I have been researching transcription firms and hospitals ...
- 2013 Feb 07
Corsicana, TX, 75151
... Coding & Billing Still in progress Experience N.E.W, Sterling, VA July 2011-August 2011 CSR: Accept incoming customer calls, assist with troubleshooting issues, input payment information, order needed equipment, and note their account when needed. ...
- 2011 Aug 22