Customer Service Manager

LaCrecia Thomas

214-***-**** cell

972-***-**** home

********.******@*****.***

PROFESSIONAL EXPERIENCE

Kelly Services/BCBS of TX, Richardson, TX 01-2014-Present

Customer Service Rep/Accounting Assistant

Posts customer payments such as; checks and credit card transactions.

Responsible for assisting with internal escalations and guiding call center agents to handle servicing matters by referring

them to proper department.

Resolve collections by examining customer payment history

Protects organizations value’s by keeping information confidential.

Participated in the development of operational standards, procedures, and workflows.

Kelly Services/CGS, Dallas, TX

Customer Service Advocate 2 05-201*-**-****

Providing information that would give concise information as to the customer’s issue

Reset User Passwords

Unlock User accounts

Provide technical support for registration in the IACS and CMS Portal

Approve all PV PQRS access requests from groups Security Officials and Individual Eligible Professionals

Handle inquiries related to the inability to register or log into the IACS or PV PQRS Registration system

Review and analyze data entered in the issue tracking database to determine trends

Handle general program inquires and questions utilizing information in “Knowledge Management”

Modify Registration Information with CMS approval

In addition to all duties of Customer Service Advocate 1

Customer service Advocate 1

Track all calls using the Remedy System

Refer a system issue to a Level 2 CSR with minimal call transferring.

Search requisition #

Search for Group Security Officials and Individual Approver

View Pending Approvals and Registration Information

PL$ Financial Service, Dallas, TX

Assistant Manager 08-201*-**-****

Handled day to day store operations

Everyday A/R collections

Processed daily Cash and credit card handling

Filing

Ensuring compliance with federal, state, and local regulations

Perform store audits

Process insurance sales

Asset Management Specialist, Dallas, TX

Administrative Assistant 11-201*-**-****

Processed and scheduled General Maintenance and repairs for HUD properties

Day to day contact with contractors to ensure work order requests were completed

Resolve/research questions from clients regarding their maintenance request

Extensive client communication

Filing

Contact with EMS and other government agencies daily

Ensured all Codes and Regulations were in compliance

On Assignment Healthcare, Dallas, TX

HIM Assembly & Analysis Clerk 06-200*-**-****

Assemble and Analyze patient charts in accordance with policies and procedures

Create labels for patient charts and copy transfer charts

File permanent labs in charts

Answer multiple phone lines and transfer them to different departments.

Scan and analyze EHR into EPIC and OnBase

Assist with internal and external customers at all level via telephone and email

EZ Money Financial Services, Dallas, TX 10-200*-**-****

Store Manager

Handled day to day store operations

Conducted weekly staff meetings

Interviewed and trained all new hires

Implemented employee incentive programs

Cash handling and processed daily bank deposits

Everyday A/R collections

Medical Center of Lancaster, Lancaster, TX 09-200*-**-****

Patient Access Rep

Pre register/Register patients for scheduled/unscheduled services

inpatient/outpatient procedures processed all outpatient procedures

Interviews patients and/or their representative to obtain personal/demographic information or verify information already on

file.

Accurate and timely deployment of legal, ethical and compliance consent forms and documents

Collect balances due at time of check in

Verified returning patients information to ensure that it was current and accurate

Knowledge of various regulatory agencies: JCAHO, Medicare/Medicaid Laws, State & Federal Laws, Hospital/Departmental

Policies.

Tri-City Medical Center of Dallas, Dallas, TX 05-199*-**-****

Scheduling Clerk

Responsible for performing a variety of clerical duties relating to the updating and organizing of information on the nursing

units

Managing patient charts including admission, transfer and discharge

Scheduling diagnostic tests, diagnostic procedures and treatments for patients

Scheduling appointments in person or by telephone

Keeps patient appointments on schedule by notifying provider of patient's arrival

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Protects patients' rights by maintaining confidentiality of personal and financial information.

input patient appointments and information in appropriate databases

prepare a wide variety of word processing tasks for correspondence to patients and departmental data

Gather patient clinical data from outside offices as needed for chart, appointments, and patient follow up

Education

East Field Community College, Mesquite, TX

AA Business Administration (December 2014)

Skills

Citrix, PeopleSoft

MS Excel, MS Word

PowerPoint

Livewire

Agency Matrix

ITC Turbo Rater

AdvantEdge

Share Point

Remedy

The CMS Government Systems

Microsoft Outlook

EPIC EMR

OnBase Document Scanning

ClinTrac

SoftMed

Lotus

Dashboard

AcceleHealth (VMS)

Producer Portal

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