Ennis, Texas 75119
Skill Summary: Mail processing, Typing 45 wpm, 10-key by touch, Maintenance of copier and postal machines, Computer files such as Internet explorer, Word perfect, Micro soft Word, Excel, Power Point, Scanning documents from copier or printer and a stand free scanner to computer document files. Trained to use Medical EMR (Electronic Medical Records) Data entry processing Medical informational files. Trained in A/P and A/R paper logs and excel computer logs and at times Quick book. Banking deposits. Inventory control in receiving merchandise and packing material for shipments. Trained in cost accounting for purchasing such as office supplies and office machines. Data Entry from medical EOB’s to general office excel, and or specific computer applications. Record details for employing hiring and discharging employees. Coaching, Supervising, and Training.
7-29-13 to 4-24-2015 TeleTech Call Center Inbound for BCBS Ennis, Texas
Hired and trained 6 weeks for customer service representative answering calls for BCBS enrollment, membership, claims and benefits. Was promoted after the 6 weeks to Team Leader over 30 CSR agents in my team. 6 weeks asked to go to Kentucky to help train new hirers for the newly opened call center. Worked independently as team leader on team’s attrition, daily attendance, quality capping calling, with other multi duties.
12-2013 to 2-17-2014 24/7 All Eye Care Optometrist Ennis, Texas
Dr. Lacy, Owner
Hired as office manager to help set up Dr. Lacy’s newly opened office. Duties included setting up credit card machine. Daily balancing cash drawer and credit card receipts on a daily spread sheet. Scheduling appointments and then verifying customers insurance for eye and medical coverage. Represented Dr. Lacy at the Ennis Health Fair in January. Released in February due to budget.
8-21-12 to 11-7-2012 Legends Oaks Nursing & Rehab Ennis, Texas
Hired part time to assist the Business Office Manager 20 hrs a week. 12 hrs on weekend worked at front desk Receptionist/Information Center. Duties included daily filing, distributing mail to staff, opening business office mail to post payments to computer for patient’s accounts, called insurance companies for patient’s daily ageing updates and patients insurance verifications. Received payments by residents and logged in a daily spread sheet and in computer excel spread sheet. Weekends answered multi line phones took messages reported information to nurses and to patients, greeted resident’s families, and ensured residents safety complying with health care policy and procedures.
9-2-2011 to 10-01-2012 Robin’s Nest Hay Distribution Ennis, Texas
Worked from home during 2011’s drought to get hay to local feed stores, friends and neighbors. My husband drove our own F150 & 20’ trailer to Louisiana after I made calls to find a Hay for Wholesale.
I set up appointments for hay orders to coincide with the orders I made with the wholesaler. Set up spread sheet on excel to keep track of purchases and sales.
2-23-2004 to 7-18-2011 Baylor Family Medical Center Waxahachie, Texas
Hired to work Medical records. March 2004 promoted to front desk receptionist. Checking in and out patients. Answering phones, scheduling appointments, calling to verify patients insurance, collection of copayments and past due accounts. Helping patients with payment plans. End of shift closer and balanced drawers to billing. May 2007 Lateral promotion to back office to balance all the 5 front desk cash drawers and match to the office patients medical sheet. Opened mail distributed to medical records for distribution. Kept checks for processing a/p of patients accounts and as well as any insurance checks. Ordered office supplies and handled building maintenance of office machines copiers and our postal machine. October 2009 job duties changed with upper management. I did the daily cash balancing and bank deposits to send to billing office for processing in Midlothian. Trained on EMR and Scanner for new paperless computer filing and records.
Moved back home to Texas from Florida 2003
Lisa Kelso past co-worker at Baylor 972-***-****
Cherly Preston past co-worker at Baylor 214-***-****
DeAnna Perez past co-worker at Baylor 972-***-****
Sandy Walker past co-worker TeleTech 214-***-****
Paula Stucker Past Co-worker Tele Tech 469-***-****
As you can see from my many work experience I am a qualified applicant. I am a mature adult living now 11 years in our house in Ennis, Texas. I would be very pleased to meet with you in person. Salary is open for job qualification.