Customer Service Manager

Karla Patterson

Email: *****@**************.*** Online Portfolio: www.KarlaPatterson.com

Highlights of Qualifications

• Project Management and Customer Service for business and consumer clients

• Over 25 years experience transforming the creative vision of clients and sales staff into reality

• Product Photography and Image Editing

• Video production & distribution – Websites, Facebook pages, YouTube channels, Twitter and Vimeo accounts

• Bookkeeping skills using QuickBooks Pro, including invoicing, A/P, A/R, payroll and tax reporting

Skills and Experience

FREELANCE PRODUCT PHOTOGRAPHY, GRAPHIC DESIGN & PRODUCT DESIGN – March 2013 to present

Responsibilities: Photograph products; edit images for intended use; graphic design create advertisements for the web, magazines, and catalogs; product design.

Skills: Exceptional media skills and creativity.

Achievements: Consistently create products and images for sale, marketing and advertising.

MARKETING DIRECTOR – CHRIS CHRISTENSEN SYSTEMS, FAIRFIELD, TX – January 2012 to February 2013

Responsibilities: Marketing and advertising to promote branding for CCS products worldwide. Video production, editing and distribution; product photography; image editing; graphic design for ads, show signs, product packaging and other printed materials; prepping and submitting files for printing. CCS products are sold through exclusive distributors. Supported distributor marketing and advertising activities.

Skills: Exceptional media skills, teamwork, and creativity.

Achievements: Implemented online file storage system to enable immediate image access for our international and domestic distributors. Implemented a video production program for marketing videos and product training videos. Developed in-house photography and video production capabilities.

MEDICARE INSURANCE CSR – C3 CUSTOMER CONTACT CHANNELS, MCGREGOR, TX – August 2011 to January 2012

Responsibilities: Medicare customer service for Humana Insurance. Build trusting relationships with customers by providing caring and professional support, resolving issues and answering inquiries regarding Medicare insurance products and services. Specializing in billing, enrollment and pharmacy claims.

Skills: Medicare insurance customer service, good listening skills, accurate data entry and retrieval.

Achievements: Excelled in Humana Medicare insurance customer service by achieving consistent operational quality rankings of 98 and above and performance rankings of 103%.

MANAGER / PRODUCER – VIDEO 7 PRODUCTION CO., INC., GUN BARREL CITY, TX – February 2001 to July 2011

Responsibilities: Develop video and multimedia presentations for (B2B) business-to-business and (B2C) business to consumer projects. These projects are utilized for sales, marketing, training, trade shows and building customer confidence. You can view samples of my presentations at www.KarlaPatterson.com. Maintain accounting records utilizing QuickBooks Pro, payroll for a staff of 3 to 5 personnel, quarterly reporting for payroll and sales tax.

Skills: Graphic design, videotaping, post production editing, streaming video, DVD authoring, web site design, scriptwriting, Order entry, invoicing, accounts receivable, accounts payable, payroll, account reconciliations, tax reports for federal and state agencies, preparing files for CPA

Achievements: Created training videos that assisted Pharma-pen, Inc. in their efforts to obtain successful patent approval. Created Internet video for a fitness company that helped them reach page one on Google.com search engine within 30 days. Won multiple awards, Communicator, Telly Awards and DFW PVA. Featured profile for Women In Film Dallas, an organization of several hundred members.

FREELANCE TRAVEL DIRECTOR – YELLOW ROSE TOURS, DALLAS, TX – February 2001 to October 2001

Responsibilities: Assisted tour groups on-site by coordinating events, activities, and transportation.

Destination Experience: Dallas, Fort Worth, and surrounding cities.

TRAVEL DIRECTOR – MARITZ TRAVEL COMPANY, ST. LOUIS, MO – June 2000 to January 2001

Responsibilities: Assisted tour groups on-site by coordinating events, activities, and transportation.

Destination Experience: Bombardopolis Haiti, Cozumel Mexico, Deadwood SD, Denver CO, Disney World Orlando FL, Los Angeles CA, Oahu HI, St. Louis MO, Yellowstone National Park WY, Texas – Austin, Dallas, Fort Worth, Midland, Odessa, Waco.

Achievements: Successfully led programs for companies such as, General Motors, Edward Jones and Compaq.

PACKAGING DESIGNER / CUSTOMER SERVICE MANAGER – ABOX PAPERBOARD COMPANY,

KAUFMAN, TX – 1987 to 2000

Responsibilities: Customer Service Manager 1998 to 2000 - Promoted to this position because of successful experience working with customers and sales staff to create innovative packaging that both, displayed products successfully and was simple to manufacture.

Skills: Order entry, work in process tracking, shipping and managing customer service personnel

Achievements: Assisted programmers with the development of custom software for managing orders, production, shipping and invoicing.

Responsibilities: Packaging Designer 1987 to 2000 - Worked with customers and sales staff to design folding carton packaging using CAD / CAM systems, created prototype samples and mock-ups, produced cutting die layouts for manufacturing and vinyl layouts for artwork. Additional duties for raw materials purchasing 1992 to 1997 - Researched and selected vendors based on pricing, service and quality. Approved invoices prior to submission to Accounts Payable.

Skills: AutoCAD drafting, CAD / CAM, graphic design, prototyping, layout design

Achievements: Developed packaging designs that are still in use. Promoted to position as Customer Service Mgr.

Software Expertise

Adobe Systems Products – Photoshop, Premiere, After Effects, Illustrator, Dreamweaver, Flash, Acrobat, Fireworks

Final Draft Scriptwriting Software

Microsoft Office Products - Word, Excel, PowerPoint, Outlook

QuickBooks Pro Accounting Software

Humana Insurance Software Systems, Argus Pharmacy Software System

Multiple customized software programs

Education and Training

Dallas County Community College – Web Design & Multimedia (39 credit hours)

Texas State Technical College – Web Development (4 credit hours)

Navarro College – Multimedia Curriculum (6 credit hours)

ITMI International Tour Management Institute – Travel Director Training

Trinity Valley Community College – Studied Spanish, Emerg. Med. Tech., & Basic Curriculum (40 credit hours)

Region 12 – Substitute Teacher Training Program

McLennan Community College – Sign Language Class (3 credit hours)

Insurance Systems Training – Humana Medicare Insurance Training Program

Texas Film Commission – Industry Training Seminars and Classes

References available upon request.

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